Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friendBad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Eh, not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer shook excessively upon use. Sensor dry did not work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Below is a link to help you diagnose if your dryer is shaking. Please click on the embedded word.
Samsung dryer is vibrating or shaking
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
If your sensor dry is not working, please check this video for more details.
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early | Samsung US
https://www.youtube.com/watch?v=lwWeL5JYNNo
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146664633) to help our team pull up your information.
Have a great day.
^Camille
Not so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Samsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friendBest dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendCatastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Regretful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good reviews must be fake! Because this dryer has an engineering design fault so it does turn the laundry one big ball and the laundry in the center of this ball never dries! Since it has a moist sensor, it keeps going and going for hours in order to dry the laundry! DO NOT BUY IT!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
It seems that you are experiencing some concerns with your Samsung Dryer not drying your clothes properly and I would like to offer some assistance to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999//#dryer-cycle-takes-too-long
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143277776. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendPiece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friendStops working after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung washer's electronic parts stopped working. We can help find a resolution that may rectify the issue.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938433) to help our team pull up your information.
Thank you!
-Angelica
Key parts break after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144949732), which will help our team pull up your information.
Have a great day.
Melardo
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today and its broken out of the box. They know its broken but they won't schedule a pickup and replace for 24 to 48 hours. Never will shop with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your concerns regarding the damaged item that was delivered.
Have a great day.
^Charles
Be Cautious of Purcahse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's been 3 years and the washer is not working, Poor quality and not what we were expecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PedroD,
We want to inquire more about what occurs with your Samsung washer and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Stains Clothes with Rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine - breaks immediately after warranty ends. Stains clothes brown with rust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive your review, Tony.
It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't caused by your washer.
I have shared helpful links below.
The laundry is stained or damaged after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Get cleaner clothes with your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00084866/
Clothes are not clean after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
You can check the model's user manual link about cleaning the interior on pages 48 and 40 about self-clean.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652610, which will help our team pull up your information.
^Rainly
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer locks door during wash and has absolutely no system in place to unlock it before the wash is finished. This is pathetic engineering and would be very easy to solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. The washer door will lock when the unit is operating for safety. We welcome you to our family and thank you for choosing Samsung. ^Brad
Does everything but dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you love wet clothes then you will love this dryer. Moisture sensor is code for "we say when it is dry". While it does have many settings. They almost all equal wet clothes. They only setting that will dry your clothes is sanitize. It does not use steam like a real dryer. It uses intense heat for a long period of time. If you are thinking that you can just run it again. Nope it will say your clothes are dry and shut itself off. This is a pretty big deal as the one thing you want is a "CLOTHES DRYER" That it can actually DRIES CLOTHES!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience if clothes are not dry on your Samsung Dryer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are Not Dry After Using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You may also refer to the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628286
Have a great day.
Melardo
Lasted 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and nearly caught on fire after 1.5 yrs due to what I assume is a motor failure. I have always cleaned the lint filter after every use. Do not buy, this piece of junk does not last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, David.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa