Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the product's overall performance, low noise level, and ease of use. They also appreciate its amazing capacity for big loads, effective dryer performance that stops when clothes are dry, excellent price, and suitable size. However, some customers experienced an unexpected spin cycle and an installation surprise.
This summary was generated by AI based on customer reviews.
planned obsolescence at its best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very poorly made washing machine. The balancer broke after just 12 months, and now it is not functioning anymore just after two years. Until it did't get wrong it worked, that's why the two stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gabor, we understand the frustration if your washer balancer is broken. Allow us to help.
To check the availability and compatibility of your washer balancer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171120) to help our team pull up your information.
Have a great day.
^Camille
So very dissapointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer in August and had it installed in my new place. I moved in 2 months ago and the washer now stopped spinning. I am so very very upset because I got rid of the old old and ugly but perfectly working washer that came with this house for a brand handy new washer that stopped working after 2 months. I thought I was upgrading. I decided to go with Samsung thinking I was upgrading but very very disappointed. This thing is not worth your money. Yes, they are coming to repair it in a few days but because is still under warranty but what happens after the 2 years. I am stuck with a useless washer. Very very disappointed. I thought Samsung will be top notch and is not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeca74! Thank you for taking the time to leave your feedback. We are sorry to hear that your washer is not spinning and is in need of repair. However, we are happy to hear that you are on your way to having the unit work as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143964193
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
- Pros mentioned:Overall performance
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer worked perfectly, I'm so very happy with it.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent efficiency, looks great and does the job.
I would recommend this to a friend Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor makes dryer go off to early and if you restart it just keeps going off not good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dryer not drying your clothes. I have some helpful information to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Gets the Job Done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, in part, because of the vibration reduction technology. This machine vibrates a lot, even with medium size loads. I enjoy the various adjustable options as well as the pre-set options. It gets the job done. I would not recommend it if you are looking for a quiet machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if this machine vibrates a lot. Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine. If you just got your front load washer but didn't remove the shipping bolts, then it will shake a lot. You'll also see some small vibration at the beginning of a cycle as its weight sensing.
Please check this link for a troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144367665
^Mila
Regret
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to dry your clothes for an hour before everything is completely dry. Wish I would have returned it when I had the chance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShakiaP,
We know the inconvenience of dealing with a dryer taking too long to dry clothes. We're here to help.
Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources to check for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
We've also included a guide about properly loading the dryer for reference.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068086) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great no complaints my tenants are very happy
I would recommend this to a friend - Pros mentioned:Overall performance
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it for a little under a month but so far so good!
I would recommend this to a friend Bad washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2023. Needs motor. Figured a washer like this would last longer. Very disappointed. Was told the service plan would cover parts. NOPE!!! Doesn’t cover installation either. Boooo!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi June,
We understand your disappointment with your broken washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149239202) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Ease of use
Excellent Product,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product, easy to install and easy to use
I would recommend this to a friend So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never really know with Samsung products. I’m hoping it doesn’t break.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Pros mentioned:Capacity
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super product and I highly recommend for big loads.
I would recommend this to a friend PIECE OF JUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS SHOWED GOOD REVIEWS, THATS WHY I BOUGHT IT. BUT ONCE DELIVERED AND INSTALLED, I KNEW I MADE A MISTAKE. VERY CHEAP LIGHT WEIGHT PLASTIC CONSTRUCTION AND HORRIBLE OPERATING BUTTONS. DRYING TIME STINKS. NEED TO REPEAT CYCLE ON MANY OCCASIONS. SPEND A FEW HUNDRED DOLLARS MORE AND UPGRADE TO A BETTER SAMSUNG DRYER. THIS MODEL IS THE BOTTOM OF THE BARREL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dryer is not working properly.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain cycles but will extend the length of the cycle,
potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
When you do laundry, you should consider the weight of each load you wash/dry to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144942955) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Overall performance
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer, exactly what I was hoping for! Woo!
I would recommend this to a friend - Pros mentioned:Overall performance
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine and it’s pair. They’re amazing!
I would recommend this to a friend - Pros mentioned:Overall performance
dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this seems to work good and have not had any issues
I would recommend this to a friend adjustable legs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.adjustable legs do not lock, normal vibrations from using cause legs to need adjusting (BEWARE)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jeff,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectations about our Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144418050
^Ross
- Pros mentioned:Ease of use
Electric Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and very easy to use. No problem
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Phil, I appreciate your feedback on your new Samsung Dryer. We thank you for being a part of our family and choosing Samsung in your home. ^Brad
Basic front load washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just need to wash, this is it. Basic. Very noisy, nothing special. I ended up returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is noisy. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates an article if the Samsung washing machine is noisy.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144473857
^Rainly