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Customer reviews

Rating 4.6 out of 5 stars with 4863 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer for its overall performance, low noise level, and ease of use. Many appreciate the large capacity and consider it an excellent value. However, some customers have expressed concerns regarding the spin cycle and washer quality. A few have also reported issues with installation and the door, while others have noted an unpleasant smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 4,863 reviews
  • Rated 5 out of 5 stars

    Not one complaint

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the set about 7 months ago and we are very happy! We have had no issues at all with either product. I do suggest leaving the washer, door and detergent compartment open once cycle is finished to allow everything to air dry! The set looks great and functions beautifully as well! Not one complaint

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to maximize our laundry room space by replacing our 5-year Kenmore Elite upright washer and dryer (still in excellent working condition) with a pair of stackable side loader washer and dryer with the same capacity of our existing machines. Came across this Samsung stackable washer (with its “matching” dryer set). It has been a month and these machines are fantastic. The wash takes half the time to complete and it’s quiet compared to our old machines! They dryer has a little tune when the drying is done. Delivery and installation were timely and professional. We are please with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful, quiet, and washes clothes.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washing machine. Everyone told me to never get a Samsung, but we've been using this almost daily for 2 years and it has had zero problems. DONT FORGET TO REMOVE THE SHIPPING BOLTS BEFORE YOU USE IT.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how easy and good it works. Nice quality machine. Good price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheap & Quick Washer but not trouble free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washer. I bought a second not because how good the first was, it was just the cheapest to replace the one I had. The last one made it 8 years, but it wasn’t trouble free. I had to replace a drain pump after a couple years and the tank support assembly from inside the tub a couple years later. The first Samsung motor finally failed in a spectacular smokey meltdown. I do all my own repairs so I can stretch their life with limited expense. The Samsungs get the job done, but expect to have a few bumps along the way.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer and dryer!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer and dryer stack set!! A couple years down the road and they still work like new and they was 5 kids worth of clothes and blankets and my work clothes. Fantastic!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable and good quality l. Always have discounts

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Spin cycle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how quiet it is when it spins. I like the music it plays when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything, they are very easy to use ,are big ,confortable ,wash and dry clothes excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung Dryer ! The service and the professional installation was amazing . Delivery came fast and installation was super quick . Best Buy has great time behind them .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its a washer pretending to be more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SmartThings needs to be smarter. You can't really control the washer from the SmartThings app, you can't control the washer from outside your home network. With it being front loading, and stackable, the placement of the drain could have been better. So far I've had no issues with actually washing clothes so it seems to do the one thing its made for well... however its new so appliances working well when brand new SHOULD be the norm. You have to power down the machine to do anything, can't really wash a small load, and need to be mindful of the area surrounding the door - its obvious it will collect socks and other small clothing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Kryssie,

      We understand how frustrating this experience has been, especially when SmartThings features feel limited, cycle control requires powering down the washer, and the front-load design requires extra attention during loading. When expectations around smart control and everyday usability aren’t fully met, it can take away from the convenience you were looking for, and we want to help you get the most out of both the washer and the SmartThings app.

      Please check the guide below to review the full functionality available in the SmartThings application when connected to your washer. Be sure to click on the embedded links within the article for additional support.
      Use SmartThings to monitor your Samsung washing machine remotely
      https://www.samsung.com/us/support/answer/ANS10001025/

      For best washing results, including guidance on smaller loads and proper loading to avoid items collecting near the door, please follow the guide below and review the section under Load your washer. Be sure to click on the embedded links for additional support.
      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need further assistance, you may contact us through the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151676569) to help our team pull up your information.

      Thank you!

      ^Joshua Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    nice washer for the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a certain size for a stackable closet solution. These worked great. Very stylish and a good price at the time. I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    greaT buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent units. wife loves them. large capacity and very efficient super design with well placed access for front loading from each unit to the other. really happy with the pyrchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Decent washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about 4 months and now the spin cycle is completely off balance . Before this problem the washer is super quiet and worked great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Felonypursuit, I see your re experiencing some concerns with your Samsung Washer and know how alarming that can be. I want to provide some helpful information to assist getting your unit working properly. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      If you need any further assistance, we are available via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143831400. We thank you for being a part of our Samsung community. ^Brad Samsung

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Easy to use and super fast! Great quality!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My New Favorite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A welcomed addition to the family! This washer is so quiet, I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung 4.5 Cu. Ft Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I have one in my home, so I bought this one for my daughter, and we couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer does a great job ,all kinds of options, and you can select how many rinses or how much to spin

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent for the price. Dents easily

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent so far. Super prone to denting and scratching though. Arrived dented and when we put the washer on top the movement of the washer also dented and scratch the top of the machine badly. Machine works well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is definitely top tier quality. So far no issues, it’s easy to use. I love the sound it makes when you’re using it or when a load is finished it plays a tune to let you know it’s done.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Ki2131, I want to congratulate you on your new Samsung Washer and thank you for taking the time to post your review. We are glad to see that you are enjoying your new machine. We welcome you to our family and thank you for your choice of Samsung in your home. ^Brad Samsung