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Customer reviews

Rating 4.6 out of 5 stars with 4863 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer for its overall performance, low noise level, and ease of use. Many appreciate the large capacity and consider it an excellent value. However, some customers have expressed concerns regarding the spin cycle and washer quality. A few have also reported issues with installation and the door, while others have noted an unpleasant smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 4,863 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First time samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used it for about 2 months, and they are way better than 5. My last one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had to upgrade our 15yr old samsung set after the shocks gave out. As someone who loves tech i had to go with the smart set. The interconnectivity between the washer and dryer works flawlessly. Also like that it tells you when to run the delf clean feature. Hopefully they last as long as the previous set.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the washing machine after our older Samsung washer stopped working. This washer has exceeded our expectations. It is quiet and very efficient. We would highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loving this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so great! Upgraded from 10+ year old washer and so far it is working beautifully. Love the steam cycles for getting out harsh stains and the option to download cycles that are not already programmed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Washer. It was an replacment for a washer that was 20+ years old

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the LG front loader and dryer only 5 years ago at Best Buy.I was very dissatisfied with both. Washer’s drum went out after only 5 years, we are a family of two and do an average of 4-5 loads a week. I bought this Samsung front loader after researching and customer reviews.I have noticed our wash is cleaner. I can see the water during the cycles. I can wash a king size bedspread and it does not become unbalanced. I did buy an extended warranty this time. Remember the drawers are not interchangeable.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this washer for a reasonable price. It's a very efficient washer and runs quietly. Love all the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    MRS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite, efficient and reliable, perfect appliance for my rental unit

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t receive my items I purchased!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received an email asking me to make a review of my purchase. However the washer and dryer that they showed a picture of we’re not the ones that I received. However they are the ones that I ordered but for some reason Best Buy had canceled my order so I never got an email telling me they canceled my order on the day they were supposed to arrive. I ended up calling customer service to find out my order has been canceled. They couldn’t give me a reason I had paid for my order in cash And ended up having to get an LG open box washer and dryer which I’m happy with but I would’ve love to have the Samsung that I originally purchased but that didn’t happen so there’s my review it said I can qualify for a $400 gift card for me doing this . Let’s see if my luck has changed and win the gift card. It’s not fair for me to be able to rate this item since I never originally received it so if it lets me, I’m gonna leave them blank if not, I will mark the middle star..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,  
       
      We understand what you have gone through with your order being canceled without prior notice. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns about your order being canceled and see if you will be eligible for the gift card. 

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer it works great, I've had it for a few months now and have had no issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Good Staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its work very well, good installation. Quite and efficient .Strongly recommended .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WSher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use washer. I love how you have many options to use and rhe clothes get washed really good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was reasonable and the unit is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and does not make noise. It plays music when its done washing. Size is great to be place in a Closet

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues going on 1 month ownership. Very quiet and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase and Installation!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went instore to buy the washer but there was none in stock, that was fine, the gentleman who was assisting me was very informative and kind and patient. I believe hes a new hire but he was very knowledgeable and knew what he was talking about. When the item was delivered, it was most possible the quickest and easiest install ive ever seen, Alejandro did a great job and i commend his skill which made everything seemless. I dont write reviews as much as i should, but this definetly made me want to! Thank you Best buy for having such great staff.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good washing machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly loud, but otherwise a solid machine with easy to understand inputs. Alarm is loud and annoyint so turn that off!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung - 4.5 Cu. Ft. Front Load Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appearance is great and function well as I expected. Well programmed and very quiet washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, efficient, great at cleaning. Easy to adjust wash times and cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Large capacity with power and water efficiency. Great buy.

    I would recommend this to a friend