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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 6,590 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great quality and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second Samsung front load washer and I love them. This one is the newer version of the one I previously had. I love all of the features it has, especially the Vibration Reduction...this thing stays planted. The biggest complaint I have is that the fabric softener load spot tends to stay full of water once the wash cycle is done and you have to pull the tray out to drain the water for the next load. I've gotten used to it and it's become a normal part of my laundry process. It's a great machine for the money and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Go for it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great volume, fast drying and energy efficient, besides is a rather quiet dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues going on 1 month ownership. Very quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No issues going on 1 month ownership. Very quiet and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SamSung 4.5 washer Stackable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washing machine I’ve ever had. It washes pur clothes really clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Perfect for Us

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new washer is quiet, easy to use and plays a beautiful song for us when it is done. Very pleased with our purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a couple months to review to have time to test this dryer. I like how well it dries, excellent size too. My old dryer held about half the amount of clothes this one does, so now I can do a larger wash which cuts down on laundry time. The only negative I have found is I prefer to use the time dry setting. In my old dryer, it remembered the setting and selection choices I used. This dryer I have to turn it to time dry each time, and then change temp to medium (auto selects high), and also turn off the eco dry each time. Wish is remembered like my old one did. So far though that's the only negative. Otherwise very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The former owner of my condo left an almost new white Samsung clothes washer, but a well-worn dryer on its last leg. Thankfully I was to find at Best Buy a matching stackable Samsung dryer that fit the color and set of size of the washer. The team at Best Buy of took care of the purchase, on time delivery, and installation. They answered all of my questions and were delightful to work with. I had a stackable Samsung set of washer and dryer at my prior residence and they were trouble free,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to just replace the Washer & Dryer together when our Dryer broke down. We bought this one as the partner to the dryer. This machine is amazingly smart and saves pretty well on water. The fact it's front load gives us more space for large blankets and things we couldn't wash easily before without issues. I do also love how we can customize the wash cycle to fit our needs. It's recommended to Calibrate the machine once installed, so that it's accurate. Once calibrated it runs amazingly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product was the best purchase for my laundry

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    AWESOME HE washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it so far !!! Gets clothes soo much closer to dry then my last washer did , it spins really well, it’s quiet, and I love the little tune it plays when the cycle is done . Works well. Happy with our purchase . It is a high efficiency washer so u do need HE soap. It’s not hard to find tho, just an FYI :) we love it so far . Each load is soo customizable with all the different options

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Large capacity with power and water efficiency. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    got the wrong color from what I ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love it but ordered a white one and they sent a black one. I kept it because I needed it but now I have a white washer and a black dryer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One stop shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this from Best Buy. Not only was the easy to buy it online but when we got there the workers helped us get it into my husband truck. Very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer and dryer great price good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality washer and dryer for the price. You can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all good, dries clothing quickly, quiet and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet, efficient and reliable, I bought this for my rental unit

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Insanely loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer a year, and it does a great job but it’s INSANELY LOUD. If I am too close to it my watch goes off saying the decibels are over 120 loud, and we can’t take it anymore so we are replacing it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KendraD,

      We know how important a working appliance is at home. We're here to help with your dishwasher.

      We shared a link below with steps to help determine why your washer is loud. Please check the embedded words and watch the video for more details.

      Samsung washing machine is too noisy Samsung
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/Samsung washing machine is too noisy
      Samsung

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151763849) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great washer it's efficient and quiet at a grezt price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very satisfied!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine is everything that we were looking for and we were able to get it at such a great price. The delivery process was easy and I can’t say thank you enough for how smoothly everything was handled.

    I would recommend this to a friend