Customer Ratings & Reviews

Had to buy a washer quick due to mine messing up. This one is beautiful to look at and easy to work. It is heavier then my precious one. We almost couldn't get it in the house ourselves. Overall a great buy.

Samsung washer is perfect. Sleek look and efficient.

Great washer! I've only ever used old school washers and this thing is amazing. I love how simple it is to load and clean clothes. I also love the sleek look and matching dryer. Once I remodel my laundry room this thing is going to sparkle.

We bought it open box for the 2nd time around and open box hasn’t disappointed us at all. 1st open item washer and dryer we bought 13 years ago and didn’t have to buy another washer until recently.... this one works just as great!!!

This dryer works great. Great price for a gas dryer. Lint trap is tricky to open for my weak hands sometimes but I’m getting the hang of it. Has a great wrinkle prevention option.

We went from a LG to this because the LG developed a leak. Starting to wish we had stayed with LG. The clothes come out piping hot even if you choose a cold cycle. Can't figure that out. While the spin cycle is quiet, it's quite excessive. Don't stack anything on top because it will throw it to the floor. Machine is level so I'm guessing based on other reviews that this is just this washers thing. I really wish we could return this and get something else. I think I got used to the LG's numerous choices.

If I could give this washer zero stars, I would. It arrives. It is correctly installed. No matter what cycle I set it on, it only uses HOT water. Warm/Cold setting? It runs HOT/HOT. Cold/Cold setting? It runs HOT/HOT. I was about to call to set up an appointment to get this remedied when the washer goes into its spin cycle. Whatever holds the tub in place busts and the tub then starts free-slamming around inside the washer box. I am NOT making this up! Four days after its installed... FOUR DAYS! and it is broken. With the 15 day return policy I just told Best Buy to come get the cursed thing OUT of my house. Mind you, I bought this washer to replace another Samsung that I had purchased just 3 years before. THAT washer broke down and since it was under extended warranty, I called to get it fixed. Three months later (that's three months WITHOUT a WASHER!) after replacing nearly all the parts inside the silly thing (more money was spent on parts and labor than I paid for the thing to begin with! Go figure!) the insurance company decides it is not repairable and tells me I can just apply the original purchase price towards a brand new replacement washer. So this means I had two Samsung front load machines turn out to be JUNK. Samsung is making garbage washing machines. Do NOT buy a Samsung washer. My experiences have taught me that they are extremely poor quality. This is NOT Best Buy's fault, but if they read these reviews, I heartily suggest you drop the Samsung line. You should start offering Speed Queen instead. They make a top notch line of washers, both top and front loaders. Ended up replacing with a GE - 4.8 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - White on white, pretty sure the model number is GFW650SSNWW. Could not be happier with it and I've been using it hard for the last 5 months.

Timely installation and commissioning for dryer replacement.

From start to finish, the sales person Was very courteous and professional The unit was delivered on time and works perfectly, Super quiet

The Samsung dryer is excellent and efficient. Quiet

The stackable gas dryer works well and really saved space for my landry closet. It was installed by hardworking staff and very professional with their work. It works very well and we have no complain so far at this stage.

100 % good gave me peace of mind. the installers did a professional job.

I absolutely love my new Samsung dryer! The Best Buy team was so helpful when I came to pick it up!

Very sufficient and quiet. Personnel were kind and quick.

Best appliance to own. It really fulfilled the reasons for my purchase.

My prior unit was from Whirlpool that's bearly 2 years old but takes 4-5 cycles with 70 minutes in each cycle to dry a medium-size load. This one can dry a full load in one cycle, very nice, and also have many options to customize your cycles.

Great dryer! I have been using Samsung dryers for years and love the brand.

I love how quiet and fast each cycle is in the washer. The dryer gets super hot and drys clothes faster than the previous dryer that i had. Only down side is the long chime after eachload is complete.

Installation went perfect and it does the job I need it to do. Super easy.

Love this washing machine! You can customize wash cycles. Spin cycle really gets clothes almost dry so drying time takes way less. Would recommend and especially with the sale price.