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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 800 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the large capacity, cleaning performance, ease of use, quiet operation, size, and price of the 4.5 Cu. Ft. High Efficiency Top Load Washer. However, some customers reported issues with the spin cycle and the lack of an agitator. A few also mentioned concerns about the washer's long-term reliability. Overall, positive feedback on key features outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 800 reviews
  • Rated 5 out of 5 stars

    EFFICIENT & HIGH TECH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a side loader washer for the past 9 years, so, this washer took some getting used to with not overloading. Very high tech and will let you know right away. I did make a mistake of overloading the first week & instead of the washer rocking back and forth off track, it simply turns off. The setting will automatically set at low water which is very efficient as well & gets clothes just as clean as high water. No adverse effects by using pods, liquid or powder. I would recommend to only use liquid in compartments & pour powder or pods directly into washer with clothes. Very happy with purchase

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your experience with us, amandamommyx5. We are proud to have your family as a part of the Samsung family. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I have had this washing machine for about 3 weeks. It’s quiet, cleans my laundry well, and has many different options for various types of laundry. Definitely recommended

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking for a washer I needed something that could wash a full load and not leave behind soap powder on my clothes. This wash gets the job done and I caught it on sale. Nice job Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer for a family. Quickly washes large loads using many different options. Bought to replace a model we weren’t satisfied with after only two years. Completely satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Very large tub first machine had to be returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to gsloyveith the cycles nit aquicultura load all cycles have been 35 to 60 mins

    No, I would not recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like the locking lid; I like to add my detergent in once the load starts to wash and i can tell by the suds if I’ve added enough; i don’t like the groaning sound it makes at the beginning; i don’t like the shimmy it has; I don’t like the idea of adding things to “even the load”, I should be able to wash whatever size load I need to; I don’t like not being able to open the Lid to check on water level, etc without pausing it; I wish I had not purchased a washer without an agitator, the impeller dies not get all stains out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand you do not like the design of our washer and i am here to resolve that for you. I am providing a link that will explain the design and help understand the functionality of the unit. See link below:
      https://www.samsung.com/us/support/answer/ANS00061937/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Huge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer sight unseen. It had great reviews and I see why. The tub is huge and it even has a waterproof cycle for things like raincoats and shower curtains! I simply love it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this machine for about a month now and I absolutely love it. It is the most quiet machine I have ever owned, sometimes I forget it's even on and washing. Very satisfied!!!

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier. We’ve had to get use to the way the machine cleans, as there isn’t an agitator. The wash cycles take longer, but there are only two of us, not so many clothes to was.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer and dryer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically, this was a good purchase. Easy to use, and fairly priced. Delivery was fast and the crew knew what they were doing. Glad i bought both, washer and dryer, at same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the price. I truly recommend it! At first I didn't understand the process to wash the clothes from one cycle to another but then I I understood it, I simply loved it.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    Water efficiency only buyers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have bought a washer with an agitator. Also the water temperature control on this is not what I expected. I have to add two buckets of hot water in order to get warm water for my clothes. I like using hot water for towels, under garments etc. I wish I had a do over on this one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Reliable washer machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung XL washer machine is great. It’s large in the inside for Queen size blanket washing. It has automatic lock before washing cycle. overall 10-10 rating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased while in a bind, didn’t have the money to replace my washer unexpectedly right around Christmas... like this washer more than my last Samsung which was double the price.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wonderful washer/great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. The machine has a large capacity and does a great job of getting the clothes clean. I like the “jingle” it plays when the cycle is done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple washer with all of the settings I'd like. My complaint is that a couple things are confusing and they aren't explained in the manual. For example, the water auto-sense is next to the Low setting but it isn't completely clear to me that by putting it on Low it will auto-sense the water level. Also, I can't figure out how to turn off the music it plays at the end of a load.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I bought it as a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I. I bought this for my 25 year old son. He says he loves it and it may be to big for him to use because he is single. Overall he couldn’t be happier I purchased him so lovely.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a whirlpool product man for years and this is the first samsung I’ve bought and am well pleased with this washer im even gonna go back and buy the matching dryer soon it is a great product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously purchased the same unit for my daughter and it has been problem free. As I needed to replace my current washer I decided to buy the same unit again. Sho far both work as designed.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is honored to be a part of your home. Your loyalty is appreciated. Thanks for sharing your positive experience. ^Shifa Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large capacity washer. Does not have a lot of bells and whistle for the price and seems a louder than the last washer we had. Really like the stainless bowl with out the agitator.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm delighted to hear that the spacious design of this washer is perfect for you, Sams. Thank you for being the best part of Samsung. ^Lo Samsung