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Customer Ratings & Reviews

$502.00
Save $267.99
The comparable value is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3265 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the product's quiet operation, overall performance, ease of use, and generous capacity. Many also appreciate its competitive price and suitable size. However, some customers have noted concerns regarding the absence of an agitator, the need for an extra spin cycle, and occasional balance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,265 reviews
  • Rated 5 out of 5 stars

    Good buy for apartment life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size. Works fantastic. Amazing for apartment use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great, easy to use, got it at a Black Friday sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great! It's big and spacious! Great bang for your buck.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tub is huge quiet machine great settings would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, Attractive, Works well, and a Large capacity

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fill with water AT ALL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get ready this will be a long read. This was one of the worst customer service experiences I've ever had. I took the day off work to be home for the delivery. The washer and dryer were delivered and my boyfriend tried installing them. The dryer was fine. However, the washer would not fill with water at all. He's a handyman so he knows how to hook up washers and there was no reason it shouldn't work, but it didn't. So we ordered a new one for delivery. Mind you, we already waited 2 weeks for these to be delivered. So 2 weeks without a washer or dryer was already rough. They told they would have the new one delivered in about 1 week. Well, I took yet another day off from work for the delivery, only to get a call saying they were here but they weren't - they were at a former address in another state because customer service auto corrected my delivery address to whatever billing address was on file.. So now I'm on the phone with customer service yet again, and they tell me they can deliver another washer in yet another 2 weeks.. I live in the middle of nowhere, so I can't just go to a laundromat. So I setup the delivery but decide to return the broken washer in-store. I call ahead to make sure its ok and customer service told me yes, it will be no problem. Well, I show up at the store and they tell me they don't normally take returns for items ordered online. So they made a big deal about having to do the return in-store and complained in front me to the manager about having to do the return. Thankfully the manager was kinder and more helpful and was able to do the return and cancel the delivery for the replacement washer. We ended up getting a used Whirlpool washer from OfferUp that's doing great so far! Needless to say, I won't be ordering appliances from Best Buy again.. These appliances should be tested before sending them out to customers, Samsung. Very disappointing..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      EmilyW, thank you for choosing Samsung for your washer needs. We are saddened to hear you returned your washer, and it was replaced with a different brand as the washer is not filling up with water, and the replacement washer can take 2 weeks for you to receive it. We look forward to working with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washing machine, easy to use, I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    #! washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer so quiet and fast. samsung is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love it, perfect for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you Best Buy for having it in stock, its a perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked because it's easy-to-use and the price. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Much more efficient than our last one!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    review. Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washing machine,reason big enough for bending stuff and washing amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer set! Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    You need this washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer, super easy to use and gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good for the pricing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can't beat any other washer with this price, its enough for a couple and a newborn

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    love love love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this washer...it can wash larger loads with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Joseph G Molinaro Jr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with new washer. Excellent Quality so far,

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    So modern

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 5 but I really like the other model better it just cost too much more

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Replacement washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth running washer an clean lines, surprisingly has more features than originally thought

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer died after 11 years so I picked this one up. It's nice and working well so far.

    I would recommend this to a friend