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Customer Ratings & Reviews

Your price for this item is $494.00
The comparable value price is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3211 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 3,211 reviews
  • Rated 5 out of 5 stars

    Review of Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic. only just received and love it! the tub is very large and accommodates so much more than our old washer. easy to use, no tricky things to figure out, it's all straightforward. We would highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great choice and working without any issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great purchase and working as expected.recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trusted Samsung for appliances and electronics for quick a few years. I purchased this washer in September and have enjoyed using it. Also my family enjoys it with the exception of the music when the washer stops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my washer! I will not go back to my previous kind after using this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Basic Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the price. Has less features than others so read carefully if you want more bells and whistles. You have to select auto select for water level every time which is annoying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HelloThere! Thank you for taking the time to share your feedback. I understand that some of the features do not meet your expectations.

      If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143920941
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I was blown away by what I got for my money! I mean this is the economy model from Samsung but it does everything you could possibly need unless you need a machine to fold and hang your clothes for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shake rattle and roll

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer is better than the GE washer by far. But even the Samsung still shakes and makes noise while washing and spinning I don’t know why these companies are not improving on making these machines like they used to be.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SherrieD, we make every effort to ensure your washing machine operates at its best. Let's get this taken care of.

      If your washer is shaking, here is a guide to help you. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Here is a link to help you with the washer noise. Please watch the full video, play each sound, select the sound that matches what you hear from the washer, follow the steps, and click the hyperlinks for further assistance.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147663723) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Single person home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect. Gets clothing clean, it’s not noisy. Just what i needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Weird

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a chine on here when clothes are done that's cute, but goes on for like a whole minute. Otherwise, it washes clothes great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. I am glad that you are enjoying the cute jingle at the end of the cycle. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Ice cream truck song

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new washer. It has a detergent dispenser and plays an ice cream man song when complete. My previous washer would only wash on normal. I enjoy the washing options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great and hooked up easily!! We haven’t had any hiccups yet!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but hard for short poeple to reach bottom to pull out clothes

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your observation about your washer, AlfredT. Rest assured that your feedback will be forwarded to our development team for future innovations.

      Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent waser cleans very well. Not noisy like most washer. What impreses the most how efficiently it runs costing very little to operate. Love the fact that best buy was able to deliver quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. I have always liked Samsung products and this one has worked like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was good the delivery people were really nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we really like it and it plays a snappy tune at the end of cycles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable yet effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this washer as it washes the clothes pretty clean and has various wash cycles depending on your needs. It works effectively and does not produce loud sound. Recommend this to all people out there who are looking for a reasonable yet decent washer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Developed issues after 18 months, expired warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue with performance when it was working, but after 18 months, it developed an issue with violent vibration even in balanced loads, and with the warranty expired it will now cost about half of the purchase price just to fix it. Poor warranty from Samsung, but shame on me for not reading the fine print on the warranty

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to ensuring the best possible performance of your washing machine, GabeH. Let's help you.

      To fix your washer, please click the links below, browse over the hyperlinks, and watch the instructional video for tips.

      Check your washing machine load size and the cycle you are using:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#check-your-washing-machine-load-size-and-the-cycle-you-are-using

      Make sure the washing machine is level:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#make-sure-the-washing-machine-is-level

      Run a vibration test cycle on the washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#run-a-vibration-test-cycle-on-the-washing-machine

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146627695, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    No gas inspection.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the washer. But I have not heard anything back on the dryer inspection. I paid for the inspection but have not heard a thing in four weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth your money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Delivery was hassle free and bestbuy took my old one.

    I would recommend this to a friend