Customer Ratings & Reviews

Doesn’t run efficiently all the time, gets the job done when needed but takes way more time than it displays

I regret buying this washer. It doesn't spin right, it leaves the clothes damp. I tried to return it before the time limit but they told me i couldn't take it back to the store, instead i had to pay for them to pick it up, i had just paid to get it delivered to my house. It's ridiculous.

I love my new washer and dryer set, and the the service was incredible. I will definitely be going back for future purchases.

My experience with Best Buy and my washing machine was excellent.The delivery men were very thorough and knowledgeable.

Best washing machine I’ve owned. 100% recommend!!!

Awesome delivery guys ! Showed me how to work things ! This my second online purchase thru you and your delivery is so quick 2-3 days! I will always buy from you in the future ! I can’t say enough about your delivery men!!!!

This washer is amazing and has more features than I expected.

Samsung should stick to making televisions and mobile phones. This was our first purchase of a Samsung appliance, and it will certainly be the last. About 3-4 months after we got this washer, it started making a loud, irritating noise and quickly stopped working thereafter. A technician was sent out a week later but did not have the part needed to fix it. It took another week for another technician to come back with the needed part but it still could not be properly repaired - even though it washed, it would make an abnormal sound at various times in the cycle. Samsung finally decided to replace the unit. The new one was delivered yesterday and promptly displayed an error code about 10 minutes after the Best Buy installers left. Best Buy sent another team out today to look at it and they stated it was a defective unit! We are opting for a Maytag washer as we no longer want another Samsung.

Highly recommend this brand and washer/dryer combo!

Washer was a necessary upgrade. Has more features than old washer. It works very well. Installation team were great. Totally satisfied, so far.

Great Washer, way silent than the one I had before and gets the job done

This purchase is one of my best investment. I'm feeling happy, thank you Best Buy.

Went from a top load to a front load and now back to a top load. This thing works really well for big loads. Blankets, sleeping bags, etc. Does a great job spinning the water out. Makes the dryer's job a lot easier.

Our washer went out so we ended up getting the Samsung and boy it was an excellent replacement. Highly recommended

Excellent washer for the price. In combination with the gas dryer, this new set washes and dries our clothes very efficiently. We were happy to see this unit can auto sense water level, etc. and that was a nice added feature.

Very good and effective washer, I would recommend this to anyone looking for a washer to buy.

Excellent washer I tend to over load my washer and it always stays balanced I never notice a smell inside it but every few washes I do the clean cycle just to be safe

best washer weve purchased no complaints. wash cycle is quick and efficient no rewashing on even the worst stains from toddlers

Great bang for the buck washer. Very simple but very powerful.

I love this washer! Went from a front loader to a top loader and so glad we did! Very user friendly and I like how you can adjust the water levels. From order to delivery was seamless. Technicians were very efficient and polite.