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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3244 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 3,244 reviews
  • Rated 5 out of 5 stars

    Great work and install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were good and clean. What i mean about clean, they left no mess and made sure they didn't scratch or dent anything when setting up our washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! Went from a front loader to a top loader and so glad we did! Very user friendly and I like how you can adjust the water levels. From order to delivery was seamless. Technicians were very efficient and polite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with our new washer. A little louder then the last one we had. It does have an end of cycle buzzer, that can’t be turned off. Most times I don’t notice it. Extremely large basket. Makes washing go a bit faster. Great for larger blankets and comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BJJ Guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wash a lot of Brazilian Jiu Jitsu Gi’s and this washers is able to handle the weight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice washer with just the right size capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this product for several months now and it works very well. I am a little concerned about the drum being a little off-centered. However it cleans the clothes very well as well as rings them out almost to the point of being dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer very deep might be hard for a person around 5 feet to get all the clothes out easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer, a bit long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the value and it works well. We just moved into a new house and it works well although it is a tight fit in our laundry room since the length of it is a bit larger than most washers you would expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic. only just received and love it! the tub is very large and accommodates so much more than our old washer. easy to use, no tricky things to figure out, it's all straightforward. We would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a 5 star machine. it washes the clothes really well and there’s no shaking to it, you can even hair it

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 2 out of 5 stars

    Too much money for a Fair machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GOOD: For cleaning clothes, it's done as well as our old agitator type. We do like not having the agitator to stack clothes around and it's great for washing bedspreads. Real easy to just dump the clothes in. Stuff we are not happy with: It's very loud. It gets off balance quite a few times just with regular clothes. We don't like that you can't set an automatic water level by default. You have to select it each wash. Right now it's making a ratcheting sound when it washes so we'll be calling a repairman before it breaks down.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Missileman,

      Thank you for reaching out and letting us know that your Samsung washer is very loud and that it gets off of the balance a few times, even with just the regular clothes. We understand how inconvenient it is, and we apologize if it didn't work as you expected. We're here to help.

      Attached here is a link to a troubleshooting guide that you can check, which may help us fix the issue with the Samsung washing machine's noise.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      I've also included a video link that you can check for additional troubleshooting steps.
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      You may refer to the helpful link below-containing information about the best laundry load size for your Samsung washing machine for future reference.
      https://www.samsung.com/us/support/answer/ANS00080262/

      If you have other concerns, do not hesitate to reach out via our Support Channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community
      https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144155361

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Decent Washer. Get some Washer Tongs.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had one hiccup when it wouldn't start for a night because the drain hose got clogged, once unclogged its been working great. Its deep get some washer tongs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trusted Samsung for appliances and electronics for quick a few years. I purchased this washer in September and have enjoyed using it. Also my family enjoys it with the exception of the music when the washer stops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and nice and comfortable with laundry room Work smooth and utility saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy best deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine was an excellent buy! I love BEST BUY AND the open box deals!! Thank you Best Buy!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Weird

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a chine on here when clothes are done that's cute, but goes on for like a whole minute. Otherwise, it washes clothes great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. I am glad that you are enjoying the cute jingle at the end of the cycle. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I was blown away by what I got for my money! I mean this is the economy model from Samsung but it does everything you could possibly need unless you need a machine to fold and hang your clothes for you.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good Basic Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the price. Has less features than others so read carefully if you want more bells and whistles. You have to select auto select for water level every time which is annoying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HelloThere! Thank you for taking the time to share your feedback. I understand that some of the features do not meet your expectations.

      If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143920941
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Samsung top load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The window is very nice so even if there is an uneven load i can take care of it becasue i see it duh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent waser cleans very well. Not noisy like most washer. What impreses the most how efficiently it runs costing very little to operate. Love the fact that best buy was able to deliver quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice cream truck song

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new washer. It has a detergent dispenser and plays an ice cream man song when complete. My previous washer would only wash on normal. I enjoy the washing options.

    I would recommend this to a friend