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Customer Ratings & Reviews

$502.00
Save $267.99
The comparable value is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3265 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the product's quiet operation, overall performance, ease of use, and generous capacity. Many also appreciate its competitive price and suitable size. However, some customers have noted concerns regarding the absence of an agitator, the need for an extra spin cycle, and occasional balance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 3,265 reviews
  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best washer I have ever purchased. Love the timer. And it’s quick on washing. The best part is that the clothes smell amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its was a life saver to buy it at best buy, they did put it inside and did all the connections for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer from Best Buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great price and a really nice washer. Best Buy has great prices and delivery time and delivery was great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Developed issues after 18 months, expired warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue with performance when it was working, but after 18 months, it developed an issue with violent vibration even in balanced loads, and with the warranty expired it will now cost about half of the purchase price just to fix it. Poor warranty from Samsung, but shame on me for not reading the fine print on the warranty

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to ensuring the best possible performance of your washing machine, GabeH. Let's help you.

      To fix your washer, please click the links below, browse over the hyperlinks, and watch the instructional video for tips.

      Check your washing machine load size and the cycle you are using:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#check-your-washing-machine-load-size-and-the-cycle-you-are-using

      Make sure the washing machine is level:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#make-sure-the-washing-machine-is-level

      Run a vibration test cycle on the washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#run-a-vibration-test-cycle-on-the-washing-machine

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146627695, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Happy purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Child safety features and with other washing features and it tells you when it needs cleaned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer info

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is an improvement over my last washer for sure, can now do larger items in this washer and not too deep that I can't reach the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Single person home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect. Gets clothing clean, it’s not noisy. Just what i needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great and hooked up easily!! We haven’t had any hiccups yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we really like it and it plays a snappy tune at the end of cycles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t reach in and get the clothes at the bottom. I need a grabber to get them .the washer doesn’t start right away. You have to stay by it until it goes through two clicks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was good the delivery people were really nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Rinses the clothes really well which helps tmy drying time down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer with noise

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes get clean but after a while mine started to make a cracking noise when in the wash cycle. I don’t notice a difference in performance. The sound is just a little scary to hear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth your money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Delivery was hassle free and bestbuy took my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice value for this washer. If you need all kinds of fancy cycles which I don't use then spend a bit more for an upgraded model. This does a nice job though and is a good value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Entry level washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a GE washer for over 20 years until it broke. It got the job done because it had an agitator and swiveled back and forth with unforgiving tenacity. Unfortunately, this 4.5 cu. ft. Samsung washer does not impress me. It swivels back and forth ever so gently and so slowly. It turns one direction, stops, thinks for a minute, and then reverse direction. Granted, it doesn’t have an agitator but I’d have thought that it would just do its job spinning back and forth a little bit more ferociously. All the features that it offers just don’t compensate for its lack of fierceness. It is quiet and I couldn’t tell whether my clothes are really clean after the wash.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand you how feel that your washer could be underperforming. Let me explain how our technology works. We have a pulsator in the bottom of our tubs unlike traditional agitators. An agitator does what it sounds like, agitates your clothes through the water to clean and this could be harsh. A pulsator on the other hand, it will pulsate your clean water through the clothes to clean them. This is the most energy efficient way to clean your clothes while using less water in each cycle. thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much bigger drum than expected, could easily wash a comforter. Might be overwhelming if you usually have very small loads (one basket worth)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Samsung top load washer, and it’s been a great addition to my home. The washer handles large loads with ease, which is a big plus for families or anyone who does laundry less frequently. Clothes come out clean and fresh, even on shorter cycles. I like the variety of wash settings—it gives flexibility for everything from delicate items to heavily soiled clothes. The controls are straightforward and easy to understand, so there wasn’t much of a learning curve getting started. The soft-close lid is a nice touch, and the machine runs relatively quietly compared to older washers I’ve used. I’ve also noticed it uses water efficiently without compromising cleaning performance. If I had to point out a downside, it would be that some cycles can be a bit longer than expected, but the results are worth the wait. Overall, I’m very happy with this Samsung top load washer and would recommend it to anyone looking for a reliable, high-capacity washing machine with modern features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new washer. The only negative remark would be a slight dent on front of machine. This most likely happened when moving into house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an upgrade from our last machine. The spin cycle is so fast that it really decreases necessary dryer time.

    I would recommend this to a friend