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Customer reviews

Rating 4.6 out of 5 stars with 3244 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 3,244 reviews
  • Rated 3 out of 5 stars

    Expected more out of this brand.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more out of the washer. 4 months from purchase it was making weird clicking sounds. They would not replace the unit even though repair company said clutch assembly needs replacing at 4onths old. Their tech people are horrible. They didn't believe me about the noise..luckily I had video recordings. They did not want to fix it. Ordered part though..made me take a day off work and they never showed. Had to take her another day off work. I think I'll go with another brand next time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TAF792! We are sorry to hear that your washer was in need of a repair and the unit did not meet your expectations. However, we are happy to hear that you're on your way to having the unit work as designed.

      If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143852292
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Rated 4 out of 5 stars

    Excellent washing machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and does a wonderful job with laundry easy to use controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer for the price. Not having the agitator in the middle makes it easier to fill the washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a fan of Samsung products. If needed i would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of my best choices in an item to purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine. Quiet, energy and water efficient and cleans the clothes well.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Never had so much trouble from a washing machine !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every LG appliance I have bought has been no trouble. Not so with this washer. Different codes come up, and if I am not babysitting the machine while it washes, it would be stuck in that mode all day long ! I even had a plumber out to check my water pressure. Nothing wrong he said. $$$. I won't even go into the nightmare of trying to work with the Geek squad. I am not a happy camper.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I can see you have spent a lot of time on this already and we can definitely understand how frustrating this must be. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064026) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 5 out of 5 stars

    Paco

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wash macchin like and dont make to much noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went just fine and we are satisfied with the buying experience thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mrslaughter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we used 3 4 times so far, washer working great love the see thur window. and we will see all goes well. did purchased extra warranty in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new set glad to have gotten them at a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Rotunno

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget it. You make it too difficult to send a review!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & installation of Samsung W/D

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Bought this with the matching Samsung gas dryer. Delivery and setup went trouble free. Very happy with the set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, clean looks, solid build, love the transparent lid, works far better than our old washer. Not much else to ask for in an appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service & product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the new washing machine. Delivery and setup were completed as per schedule. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer so far. Plenty of settings, gets things rinsed much better than my previous maytag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever..!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance purchase ever made..!! Was very nervous about all the mixed reviews but glad I took the plunge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer. I bought the set and have no regrets. Delivery time and set up were spot on Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really love this washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite feature is the automatic water level. The machine weighs the load or something. But it’s magical. :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lovely Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washing machine the best part is I don’t have to wait to add the fabric softener it all goes in at once. Clothes comes out still looking new and not faded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in need of a washer badly ! This baby washes very well my clothes never felt and smelled so clean !

    I would recommend this to a friend