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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3244 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,244 reviews
  • Rated 4 out of 5 stars

    Annoying Jingle

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer but the jingle it plays every time it finishes running is very annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. Like the top load versus the front load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washing machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far doing great! Bought this for my mother and she loves it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke right outside year warranty.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after barely having it for 2 years. First year, the underneath of the washer detached causing the tub to not spin and had to reattach. Then second year the water sensor and computer panel stopped working and kept showing an error code

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We can see how this experience affected you, Kelsie. Let's get you the help you need with your washer.

      We recommend clicking the resources below for steps when the washer shows an error code. Please hover your mouse over the hyperlinks (if there are any).

      The washing machine displays an error code (Please select the error code that you are seeing):
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146558917, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great washer for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the price. Very efficient compared to my old washer uses much less water. The average cycle seems to take about one hour.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good but long time wash cycle. Normal wash cycle is over an hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Very aesthetically pleasing and works well. Only thing is the chime is semi-annoying at times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer was delivered and shown how to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right washer was delivered when it was supposed to and everything was fine

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Water drains if you pause the machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We plan on returning this washer because we think we got a lemon. The wash cycle lasts FOREVER (3+ hours) the water was hot after we chose cold, the lid wouldn’t open even after disengaging the child lock. BUT one terrible feature that I verified from Samsung, if you are able to disengage the child lock because you need to add something after the cycle has already started, IT WILL DRAIN ALL OF THE WATER OUT BEFORE YOU CAN OPEN IT. What an absolute waste! This feature alone would have made me return even if we weren’t having the other issues.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Allie, I understand you have some concerns with your Samsung Washer and know that can be quite alarming. To pause the machine you will just press the start button and wait a few seconds for the door to unlock. See link below for additional features:
      https://www.samsung.com/us/support/answer/ANS00061937/
      If you need additional assistance we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667563. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was a good as anyone in the area. purchase was easy on line and delivery was prompt. Delivery people were on time and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Basic Washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part it was a great washer. I love the design of the washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was excellent and delivery was smooth and problem free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All washed up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best large appliance purchase O have made from Best Buy. I'm pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Rocks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Absolutely love the self cleaning mode!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and is easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this machine has been great. It was definitely worth the investment and the loading capacity is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung washer/drier pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good shopping experience. Salesman was knowledgeable and helpful. New washer and drier were delivered and installed in 3 days!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and cleans the clothes and big blankets! Very happy with my choice of washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jose guzman

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very grateful and good fast and effective service..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new washer. I was shocked to see how huge it was and deep. This was new for no drum but love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for about a month, I'm still getting use to it. One think I don't like about it the the place soap and softener dispenser, I always forget to push it back in.

    I would recommend this to a friend