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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3244 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 3,244 reviews
  • Rated 4 out of 5 stars

    Still learning the tricks....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer functions well. Still learning the tricks of layering the clothes so they all don't end up in a knot --- once I get that mastered I think I would add a star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, only question is durability, but won't know for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, no issues, kids love jingle it plays

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with our new washer. Read many reviews and this one offered the space we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best washer that I have bought in a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washs clothes good. It is a excellent washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, great product and quick and easy install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works exactly like it should. Really enjoy the big space with the impellor free version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer nice design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for our business love it. I love the design and clear lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I bought a new washer. My clothes come out nice and smelling so great. Always excited to do my laundry now!!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer stopped working after 5 months. I have had someone Samsung hired for warranty out 5 times now to fix still can’t figure the problem out meanwhile I have been without a washer for over a month and Samsung refuses to replace and continues to send out people that can’t fix. I would have been better off buying a $600 trash can because that’s about all this thing can do now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to hear about the issues that you are having with your washing machine. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your washing machine. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144136768) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Got it at a good sale price. Does everything I need. Roomy interior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry day made easy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! They look so nice for a great price. Not to mention they were delivered and installed.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Horrible washing machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate this washing machine. No agitator, so the laundry doesn't wash or spun dry well. I use Tide Pods and Downy freshener, which must melt first before putting the laundry in But the top door LOCKS, so you can't wait for the pods abd Downy to melt. This washing machine is horribly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your washer, MarinaH. Let us help you out.

      Your washer is an impeller model, meaning that it has a disk structure at the base. Clothes scrape against one another to generate friction and remove filth as it rotates to create a water current in the drum's center. For additional tips, Please refer to the links below, and browse over the hyperlinks.

      Use Child Lock on your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS10001017/

      How to use detergent in your Samsung washing machine (See Add detergent to your washing machine and Add detergent pods or sheets to your washing machine):
      https://www.samsung.com/us/support/answer/ANS10001018/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147584170, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Nice washer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer! I have no complaints so far! Nice and sleek and fairly quiet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with this brand and model. Very quiet and I love the little jingle that plays when all cycles are done!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Confused a little

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water level is not accurate and cloths are not covered

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer quiet and quick works with everything blankets and comforters this will be a game changer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and can’t wait to enjoy my items... glad I was finally able to purchase my washer and dryer I really am happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck we could find. Have had it for 2 months and zero complaints

    I would recommend this to a friend