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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3244 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 3,244 reviews
  • Rated 5 out of 5 stars

    Samsang 4.5 cu ft works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is performing as promised and spins dry as well as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to have this Washer. Value for money. This is a perfect match for our new home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Will definitely recommend it to family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed. High effiency at a good price for our rental unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a Best Buy, wanted a different color but regardless it turned it the perfect by.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my sister. It is exactly what she wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great results

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought last year Im so happy with this Love my samsung appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad i got this. Samsung is amazing and so is best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my washer and the top loading. Have no problems, since I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking good Samsung...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about my new washer/dryer. So far, so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is larger then my last and the top load works best for my needs. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung-4.5 top load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with the washer, my family also love. my money well spent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great. Was not too happy about the dent on the front/side of it when it was delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales people were friendly and smart,,,, the delivery and installation guys were Excellent

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Not to good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash okay but not good spin at all, and make sound.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Gato2! Thank you for taking the time to leave your feedback. I understand that your unit is making a noise and it does not spin well.

      I understand that it must be frustrating and I would like to help by providing a link that will shed light on the noises you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001985)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143850961
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Samsung Washer & Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, good service. Best Buy provided a good product with excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd style of this machine. We enjoyed our old model so much we decided to get the newer version.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to order ,quick delivery from warehouse to store .Product works great and customer service very helpful

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so happy to hear this, Dkennedy! We hope you keep enjoying this washer for a long time. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Nice looking

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice, but I think not having the agitator in the middle the clothes don’t move around and circulate as much.. Even at the highest water level the clothes don’t get fully covered.. also, I think for the money there could be more washing cycle options.. I don’t feel it washes the clothes completely clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for sharing your experience with the water level for the washer. Let us go ahead and get you some tips and tricks to maximize the potential of the washer.

      Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's friendly, secure, and positioned where you want it.

      Install a Samsung washing machine in your home / Calibrate your washing machine
      https://www.samsung.com/us/support/answer/ANS00051342/

      Samsung washing machines are highly efficient (HE) and use significantly less water than previous generations while keeping your clothes clean. If water isn't entering your washing machine, it will typically display an error code.
      Please see the link for more details.

      Samsung washing machine water fill issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145467465) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a months. So far all good. Easy to use. The control layout is logical. Quiet when running.

    I would recommend this to a friend