Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Washer failty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stained clothes which i cannot replace. Best Buy would not replace them although it was less than 35 days out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how frustrating it can be to see stains on your laundry. Allow us to help.
Here is a guide with tips and tricks for removing stains from your laundry. Please identify the type of stain on your clothing from the provided list and click on the embedded word for more information.
Laundry is stained or damaged after using Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150325588) to help our team pull up your information.
Have a great day.
^Camille
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for first time homeowner. My daughter loves it, but did not like the delivery. First attempt failed. Second attempt the finally showed
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your delivery experience with your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely NOT impressed! My husband read so many reviews before we purchased and thought this would be a good choice... boy were we wrong! Nothing but problems since we got it 2 months ago! First, the machine shouldn't have even worked when we first got it because the valves were shut off from the factory. It worked for a few weeks and then the water quit coming out, that's how we discovered the shut valves after having to wait several days for someone to come look at it. Now, a little over a month later, the drum is locked up and won't spin! It quit mid cycle so I'm now having to finish by hand the load that was in, if I have any hoped of finishing it and it not souring while we wait again for someone to come look at or fix the machine. If I could return it, I would because this is ridiculous! That aside, when it works it does pretty well but it's not worth all this trouble on a brand new machine!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there southernmama,
I see that you are experiencing issues with your Samsung Washer not spinning and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143166810. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet machine. Very easy to use. Happy with this purchase
I would recommend this to a friendDoes not clean clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't get clothes clean. After a month, I've tried every different setting, changed soaps 3 times and spot cleaners twice. It simply does not get clothes clean. Service at Best Buy was great in store and delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We aim to provide you with a hassle-free experience while using your washer. Let us help you.
Please refer to the link below to address your washer's cleaning performance. Click the hyperlinks for tips.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149982027, to help our team locate your information when you message us.
Have a great day.
-John
Professional. Please have professional deliverers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am kind of disappointed. I expected more of a professional service upon delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with the installation.
Have a great day.
-John
Good quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modern day technology options, good quality for the price
I would recommend this to a friendreview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. About 4 loads in but no issues so far.
I would recommend this to a friendDavid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sewage discharge of this washing machine is not very professional!
I would recommend this to a friendBrand response from Samsung
Posted .QingnianC, we understand how you feel about the sewage discharge of your washing machine. We want to help you with this and to gather more information.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597236) to help our team pull up your information.
Have a great day.
^Camille
Pleased with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, multi settings, large capacity machine
I would recommend this to a friendWorst washer ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer and had it for about 6 months before the washer quit working. Called geek squad got the run around for over a month. Repair company never showed on appt date. Called company direct and was told that geek squad couldnt make the appointments to call direct. Finally got the company out the one part that was wrong with it of course wasnt covered in the extended warranty dont buy it either not worth it!!Now we have a new washer that we have to pay to fix or buy another. DO NOT recommend. I dont recommend the extended warranty either from the geek squad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to know that you got assistance for your washer, CharlesJ.
For us to better assist you with your unit, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145632650, which will help our team pull up your information.
^Rainly
Dont buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy machine. Lid lock wire was frayed. Samsung it was best to just put tape over the fray wires so they said I’ll take a technician to do just that. I didn’t know for two days and I told him this is a fire hazard so they sent somebody back to replace the wiring it’s 2025 and I still haven’t had my issue fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Matthew,
We know that your overall experience with the washer can be disappointing.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still works great with no problem easy delivey great buy
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, DuaneL.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
No vibration reduction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this washer for the vibration reduction feature, and highly disappointed with the fact that I can hear it shaking and running through the wall in my bedroom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jlf404,
I see that you are having some concerns with your Samsung Washer shaking and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143248331. I would like to welcome you to our fmaily and thank you for choosing Samsung. ^Brad
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy machine. Also, fabric softener does not empty out of drawer where it is poured in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having an unusual noise coming from our appliance can be so irritating and we understand that. We are here to help with your Samsung washer, AnnR.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw&t=2s
Vibrates excessively or makes noise on page 48. Automatic dispenser on page 38. Loading the fabric softener compartment on page 41.
https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Dispenser drawer issues in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01207154/
Use the auto dispenser on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00088882/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145402351) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped working while washing delicates
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item suddenly stopped working and doesn’t work. Power turns on and keep pad works but washer doesn’t work. Burnt smell noticed when last worked while washing delicates which is very minimal load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kishore,
I see that you are experiencing some issues with your Samsung Washer not working and realize how frustrating that can be when your expectations have not been met. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143244513. We thank you for being a part of our Samsung family. ^Brad
Bad bad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even had this washer for 2 years family of 4 and the thing is already broke and not spinning. I will definitely not be buying anymore Samsung appliance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tash,
Thank you for your review. We apologize that your washer isn't spinning. I understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you with your concern.
Samsung washer won't spin:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Please feel free to get back to us via the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144844259, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer keeps making funny noises. It will lock to wash but won't unlock when done. I have to start another cycle to get it to unlock.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there LayLay, I would like to congratulate you on your new Samsung Washer and thank you for taking the time to post your review. I see you are having some concerns with your door being locked at the end of the cycle and completely understand how irritating this can be. I would like to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
If you continue to have issues, let us find you a resolution by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143329698. We thank you for being a part of our Samsung family. ^Brad
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is noisy. And the sheets get tangled and stop the machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lrbm! I'd like to provide this link (https://bit.ly/2IzCF8p) to some useful information about the types of noises you may hear from the washer. ^Jecca
Would have been a nice washer if it had a lock!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer itself was okay - much like our older Samsung machine - but this one did not feature a security lock on the top so we exchanged it.
No, I would not recommend this to a friend