Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
You left a leak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed our washer left our water valve leaking. It wasn’t leaking before. I’ve been trying to schedule your team to come out and fix it and it’s nearly impossible to have anyone take my request seriously. They keep telling me they’ll be in touch in 24 hours. I will not be purchasing anymore appliances from Best Buy. This has been a truly disappointing experience.
No, I would not recommend this to a friendI TRIED!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was defective! Maybe a good washer never got to find out. It didnt work.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your disappointment in receiving a defective washer. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about available options.
Have a great day.
-John
Good Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. The sound can get annoying at times when it completes its cycle, but i prefer to hear it when its done.
I would recommend this to a friendAwesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would totally recommend this washer. I love the pre load feature to add the detergent, load the cloths and walk away.
I would recommend this to a friendMrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank God I bought the protection plan. My washer is already off balance. Haven't even had more than a month. Not happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kelly, I see you are having issues with your Samsung Washer not operating properly and understand this needs to be resolved so the machine will work properly. I would like to offer some helpful information that will resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If your issue persist, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143416000. We thank you for being a part of our Samsung family. ^Brad
We love Samsung phones - washers, not so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washing machine in November, 2023 and it inexplicably stopped working in the middle of a cycle in February, 2024. We are some distance short of impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
Check out the link below for steps to take if your washer suddenly stops spinning during a cycle. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146906392) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung Washer - Dont Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer ONLY repurchased as was covered on extended warranty. Do not recommend. Lots of issues!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the washer, GwendolynM.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Washer broke early
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 45 days then the drain pump went out. Had to get Samsung to come fix because Best Buy said was out of warrant time with them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jaytif1202,
Thank you for purchasing a washer from us. Samsung products are designed to provide convenience and satisfaction.
And it's sad knowing that one of our valued customers like you had to experience an inconvenience with our washer.
You may want to click on this link for some troubleshooting steps you can follow regarding your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Also, to know more about the warranty information regarding your repair request, you may click on this link.
https://www.samsung.com/us/support/warranty/
Let me provide you with options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Customer Support:
1-800-726-7864
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144140761
^Quennie
Bad machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well and stop working don’t buy it, waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KliberL,
We want to know more about what occurs with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Failed quickly, too expensive to repair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this in a rental unit for less than 2 years. It now won't drain properly, and I"m being told it'll cost almost as much as a new washer than to fix it. It's gotten some use, but absolutely no way it should be this expensive to repair, especially after only 2 years! I won't be buying Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dsal!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer is not draining. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/.
You may also refer to this link/video about "What to Check if your Washing Machine doesn't Drain": https://www.youtube.com/watch?v=pD9Pg6UU3Aw.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on page 49: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777655
Have a great day.
Melardo
Bad purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly erroring out when using specific settings. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
We understand that dealing with a washer with an error code can be challenging. We're here to help.
Here is a link with information about the washer error codes. Check the guide and select your unit's error code for recommended actions. We suggest checking the hyperlinks attached to the resource for other helpful tips.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146738970) to help our team pull up your information when you message us.
Thank you.
-Angelica
Unbalanced every load!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Was great at first and only 1 1/2 years after purchase it goes unbalanced non stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, TenishaG. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washing machine displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052717) to help our team pull up your information when you message us.
Thank you!
-Angelica
Washer pick up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to call local store 3 times about picking up the washer, all 3 times was put on hold for over 20 minutes. No one ever picked up.I would recommend the product, but not the store.
I would recommend this to a friendNo issues! Happy so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this washer has been great. About two months ago, our old GE washer gave out, and it was so hard to find a washer that had actually good reviews that weren't sponsored. Every washer I saw online seemed to have some type of problem, and my maintenance guy told me specifically to stay away from Samsung washers (he was pro Whirlpool and Kenmore, because he said they had more easily replaceable parts, but there were none online with good reviews I liked). What do you do when Samsung is the only washer with decent reviews?? I gave in and hoped for the best. So far, the washer is great. It's spacious, my clothes are clean, and I can see the inside! I got the impeller because it was the one that was available the fastest, and I've had no issues. My clothes are clean all over, and there aren't any spots missed or anything like that. The time of the wash does take a while, like over an hour, but it's quiet and I care about that way more. I thought I'd hate the little song it plays at the end of the wash but honestly I don't even hear it most of the time. I ended up buying the 5 year geek squad protection (for fear of parts rusting like some reviews have said about Samsung washers) but so far I really like it. Here's hoping they've stepped up their washer game!
I would recommend this to a friendDon’t Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this machine. It constantly beeps and will not complete a wash cycle. I’ve only had it one week. I don’t see anything smart about it. I’m not sure if it’s defective or the delivery guys didn’t hook it up correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TauraH, we know the significance of having functional appliances at home. We're here to help you.
If your washer won't complete a cycle, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146612819) to help our team pull up your information.
Have a great day.
^Camille
Annoying chimes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star simply for the chimes that you can't mute. Too annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mema,
Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it the clothes come out almost dry after the spinning!! Recommend!!!
I would recommend this to a friendNeeds improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor on this machine is extremely loud and the wash cycles could use more water. The one good thing is that there is very little vibration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine not filling with enough water (https://bit.ly/3tBrbXd). In addition, here is a link to another troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3AgA4ag). If the issues continue or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085206) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so goo. I bought it not long time ago so I hope it is a good item
I would recommend this to a friendWashing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully, holds a lot of laundry, it gets things clean, its quiet!
I would recommend this to a friend