Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Samsung Washer - Dont Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer ONLY repurchased as was covered on extended warranty. Do not recommend. Lots of issues!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the washer, GwendolynM.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We love Samsung phones - washers, not so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washing machine in November, 2023 and it inexplicably stopped working in the middle of a cycle in February, 2024. We are some distance short of impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
Check out the link below for steps to take if your washer suddenly stops spinning during a cycle. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146906392) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Failed quickly, too expensive to repair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this in a rental unit for less than 2 years. It now won't drain properly, and I"m being told it'll cost almost as much as a new washer than to fix it. It's gotten some use, but absolutely no way it should be this expensive to repair, especially after only 2 years! I won't be buying Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dsal!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer is not draining. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/.
You may also refer to this link/video about "What to Check if your Washing Machine doesn't Drain": https://www.youtube.com/watch?v=pD9Pg6UU3Aw.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on page 49: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777655
Have a great day.
Melardo
Bad item
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the 1 month stard to give me a problem, smell like is burn
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AniulkaV,
The washer is essential in every household in order to have clean clothes. Let’s gather the information you need to ensure your clothes are clean after each cycle.
The link below will help address the burning smell from the washer. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148692767) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Washer pick up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to call local store 3 times about picking up the washer, all 3 times was put on hold for over 20 minutes. No one ever picked up.I would recommend the product, but not the store.
I would recommend this to a friend- Cons mentioned:Agitator
Unbalanced every load!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Was great at first and only 1 1/2 years after purchase it goes unbalanced non stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, TenishaG. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washing machine displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052717) to help our team pull up your information when you message us.
Thank you!
-Angelica
Bad purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly erroring out when using specific settings. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
We understand that dealing with a washer with an error code can be challenging. We're here to help.
Here is a link with information about the washer error codes. Check the guide and select your unit's error code for recommended actions. We suggest checking the hyperlinks attached to the resource for other helpful tips.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146738970) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don’t Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this machine. It constantly beeps and will not complete a wash cycle. I’ve only had it one week. I don’t see anything smart about it. I’m not sure if it’s defective or the delivery guys didn’t hook it up correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TauraH, we know the significance of having functional appliances at home. We're here to help you.
If your washer won't complete a cycle, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146612819) to help our team pull up your information.
Have a great day.
^Camille
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it the clothes come out almost dry after the spinning!! Recommend!!!
I would recommend this to a friendNeeds improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor on this machine is extremely loud and the wash cycles could use more water. The one good thing is that there is very little vibration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine not filling with enough water (https://bit.ly/3tBrbXd). In addition, here is a link to another troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3AgA4ag). If the issues continue or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085206) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Overall performance
Too good to be true
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never let me down, ashley look at me A++++++++++++
No, I would not recommend this to a friend Try different washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this washer, just spend an extra 100 and get a better one... out of the 8 washers I have had past 10 years this is the worst..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roka,
We appreciate you reaching out regarding your inconvenience with our Samsung washer and we know how important washers are especially if we are doing tons of laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the washer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine+issues&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime:
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208470
Thank you for choosing Samsung. Have a great day.
-Trisha-
Modern Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great clothes washer that cleans my clothes quickly and thoroughly.
I would recommend this to a friendBad machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well and stop working don’t buy it, waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KliberL,
We want to know more about what occurs with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Noisy & cheap quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is the loudest washer I have ever had. The 8 year old Samsung washer that this one replaced was so much better. Not satisfied with this purchase at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Washer. Here is a helpful video that will help you achieve the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Thank you for choosing Samsung. ^Brad
Crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside of the washer is already bubbling up. Ive had it for 24hrs. Complete disappointment. Total junk. Will never buy Samsung again.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Doesn’t always ring enough water out of clothes causing drying time to be longer. Doesn’t measure up to my previous Whirlpool Cabrio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Washer not spinning your clothes out properly. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Thank you for choosing Samsung. ^Brad
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on June 18th. On July23rd, the washer stopped working. Doesn’t even turn on. Checked the outlets in case there was something wrong in my house, everything worked. Made the claim with Samsung, still haven’t get a technician to come check it out, it’s been a week already…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Laura, I understand you are waiting for a repair on your Samsung Washer and know how tedious this can be. i would like to offer some assistance to ensure you have the best repair time. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563381. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Ease of use, Noise level
Musical washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first washer without an agitator. It is quiet, easy to use and washes well, even large loads like bedding. It takes a while to start up and the water does not start until the lid is closed. I have not used the self clean feature yet but it I like that it self cleans. Also like the tune it plays when the wash is over!
I would recommend this to a friend Annoying chimes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star simply for the chimes that you can't mute. Too annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mema,
Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-