Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Try different washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this washer, just spend an extra 100 and get a better one... out of the 8 washers I have had past 10 years this is the worst..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roka,
We appreciate you reaching out regarding your inconvenience with our Samsung washer and we know how important washers are especially if we are doing tons of laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the washer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine+issues&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime:
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208470
Thank you for choosing Samsung. Have a great day.
-Trisha-
Modern Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great clothes washer that cleans my clothes quickly and thoroughly.
I would recommend this to a friendCrap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside of the washer is already bubbling up. Ive had it for 24hrs. Complete disappointment. Total junk. Will never buy Samsung again.
No, I would not recommend this to a friendNoisy & cheap quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is the loudest washer I have ever had. The 8 year old Samsung washer that this one replaced was so much better. Not satisfied with this purchase at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Washer. Here is a helpful video that will help you achieve the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Thank you for choosing Samsung. ^Brad
Water doesn’t shut off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I have to manually cut off the water. After the rinse cycles the water doesn’t shut off it keeps filling up the washer. I bought the washer brand new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Darryl D,
We understand how disappointing it is to have a washer that doesn't work as expected. Allow us to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471053, which will help our team pull up your information.
^Rainly
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for a month and it smells like burning rubber/plastic after washing bedding. I have a service tech coming out to look at it, but it obviously can't handle larger loads well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
All we want is to get you assisted with your washer.
Here are some links to help you with the washer. Also, kindly click the hyperlink for "Cycle that is selected."
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further support, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145862755, to help our team pull up your information when you message us.
Have a great day.
-John
No working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a momth stop working and i will try to get a refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alejandra,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that stopped working; kindly choose the one that matches and click the embedded words.
Samsung washing machine power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003761) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Doesn’t always ring enough water out of clothes causing drying time to be longer. Doesn’t measure up to my previous Whirlpool Cabrio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Washer not spinning your clothes out properly. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Thank you for choosing Samsung. ^Brad
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on June 18th. On July23rd, the washer stopped working. Doesn’t even turn on. Checked the outlets in case there was something wrong in my house, everything worked. Made the claim with Samsung, still haven’t get a technician to come check it out, it’s been a week already…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Laura, I understand you are waiting for a repair on your Samsung Washer and know how tedious this can be. i would like to offer some assistance to ensure you have the best repair time. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563381. We would like to welcome you to our Samsung family. ^Brad
Washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with the machine and the size of the product washing capabilities.
I would recommend this to a friendFast and efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this, no problems so far and the wash is good!
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product make my life easier no more laundromat
I would recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very weak motor. It stops for hours for alittle heavy load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdulwakilA,
Let us go ahead and check how your washer can perform better and avoid being stopped while using it.
This problem occurs temporarily due to low voltages and will be solved when the power recovers and make sure your washer is not overloaded.
You may refer to these links:
Washer power issues: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A complete video to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
The below link is the user manual for your model. Turn page 27 (Run calibration), pages 28-29 (Loading your washer), and page 48 (Stops) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145776475, to help our team pull up your information.
Have a great day.
Melardo
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer replaced still can’t get hit water on normal load. Can get it on bulk!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A washer is a big help for us to do our laundry. We are here to help Rock.
Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible.
See page 37 If you select NORMAL cycle, this cycle is the regulation and UL cycle. Fills with the wrong temperature water on page 49. Setting a desired temperature on page 31.
https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
The washing machine water fill issues: (Washing machine fills with the wrong temperature water)
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145372113) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Love the way it looks broke four days after buying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it broke! Was very nice looking, love Samsung but the drum inside broke four days after buying it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer drum. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142583070. We thank you for being a part of the Samsung family. ^Brad
Worst customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great, but overall, Best Buy provided me with the absolute worst customer service, I have ever experienced. Buy the products done and ct from anywhere, but Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with your recent purchase.
Have a great day.
-John
Don’t waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews but this washer is so bad. The clothes come out covered with lint and looking dirtier than when they went into the washer! It doesn’t appear to have a trap to be cleaned and the manual doesn’t provide any solutions to this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The best cleaning experience is what we want our customers to have, KathyC. Let me send you some links to guide you in cleaning your washer.
Routine maintenance and cleaning, combined with the proper use of additives, will often correct and prevent the issue.
You may refer to these links and videos:
Laundry is stained or damaged: https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Clothes are not clean: https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Get cleaner clothes:
https://www.samsung.com/us/support/answer/ANS00084866/
How to clean your washer: https://www.samsung.com/us/support/answer/ANS00030150/
Keep your washer clean (video from 0:20 to 1:40): https://www.youtube.com/watch?v=r0eKb8KIfZo
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A full video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Cycles, settings, and features on your washer: https://www.samsung.com/us/support/answer/ANS00061937/
Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/
Leveling your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
The below link is the user manual for your model. Turn page 27 (Run calibration) and page 51 (Stains on clothes) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749443, to help our team pull up your information.
Have a great day.
Melardo
Samsung Support is terible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible support from Samsung, Would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VeryUnhappy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience and we will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144348557
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the washer is fair not great. The noise is loud when in use. Sometimes I just close the laundry room door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Washer being to loud and I would like to help. I have some helpful information that will ensure you are getting accurate results from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any additional assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143028330. We thank you for being a part of the Samsung family. ^Brad
Clothes not cleaned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased just one month ago. The clothes could not be cleaned as expected. Now it is getting much worse. We tried every way, changed washing liquid, and tried to do deep wash. But it doesn't clean at all. The clothes come out as dirty as they were.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your new Samsung Washer and I would like to make sure you are getting the ideal results from your unit. Here are some of our best practices to help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad