Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace old washer for tenant.Never worked since day one, purchased on 12/29/2020, deliverd on 1/6/2021,contact samsung on 1/9/2021 for repair, still not resolved the issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142978752. We thank you for being a part of the Samsung family. ^Brad
Bought new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washer for a month and broke down, spin cycle makes washer bounce around loud. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad that the washer cleans the clothes well, JoseD.
Your washing machine may shake, move, and make noise while spinning.
This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.
You can check the troubleshooting guide below about the Samsung washing machine shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw
You can also check the model's user manual link below on page 48 about noise and vibration and pages 24-25 about the steps to level the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
I have provided related Samsung links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145681844, which will help our team pull up your information.
^Rainly
Washer doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am scheduled to get another washer because this one doesn't work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for letting us know about your experience, Pa123. We hope you're able to enjoy your new washer soon. ^Jecca
Nope
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year and now aggressively shakes. Didnt buy a warranty thinking Samsung would make a washer that lasts, I was wrong. Now I have to pay for a repair. Also the annoying jingle when a load is finished is ridiculous, and you cant turn it off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us of your overall experience with the performance of your Samsung washing machine, JesseS. We're glad to help you.
If the washer is shaking/vibrating, you may refer to the link below to troubleshoot.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145072815) to help our team pull up your information when you message us.
Thank you!
-Angelica
I hope you like a lot of beeps
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud obnoxious tones play after everything it does, and there is no way to turn it off at all. I ended up opening the system and disconnecting the speaker. I couldn't take it anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144109296) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
POOREST CUSTOMER SERVICE EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER THOUGHT BEST BUY WOULD BE SO UNPROFESSIONAL! OUR DELIVERY PROMISE OF 12/18 CHANGED TO MAYBE 1/4 AFTER 2 PHONE CALLS 12/17 THAT VERIFIED DELIVERY 12/18. ON 12/18 I GOT A CALL AT 11AM (DELIVERY WAS SLATED FOR 12 OR AFTER). WORST SERVICE AND TIMELY COMMUNICATION EVER ! ! ! YOU RUINED XMAS AND OUR TRUST IN BEST BUY ! ! ! MARK DAVID
No, I would not recommend this to a friendFire smell 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 months ago and already not working. Fire smell and will not drain.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MeredithS,
We know how you feel when the washer smells fire and does not drain. Let us help.
Below is a link detailing what to do when the washer produces a burning smell.
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell
We have also provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish.
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may also refer to page 49 of the user manual for other solutions when the washer does not drain.
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Less than a year it has failed.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had since August all of a sudden it smelled like melted plastic and stopped working. It’s be used lightly, will be calling company tomorrow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeannine,
Thank you for reaching out to us and we are glad to know that you are using Samsung washers. We apologize for the inconvenience about the washer that smelled like melted plastic and stopped working. Don't worry we will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
The washing machine will not turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144327434
Thank you for choosing Samsung. Have a great day.
-Trisha-
Suck washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer don’t wash good especially baby poop! Suck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I hear you are having issues getting clean clothes from your new Samsung Washer and know that is not acceptable. I would like to provide you with our best practices that are guaranteed to provide you with the ideal clean clothes. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143399451. We welcome you to our Samsung family. ^Brad
Noisy machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy, not sure our machine is working correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Leinad,
I see that you are experiencing issues with your Samsung washer making noises and I would like to offer some help to make sure that you unit is working properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you continue to experience any problems, let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143269809. We apologize for any inconvenience and welcome you to our family. ^Brad
Broken new washer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received this washer Oct 3. Today Dec.9 it’s starting to emit a burning odor and stop working. It will not spin nor rinse! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Valued Customer,
I see you are having issues with your newly purchased Samsung Washer. We strive for our customers to have the best experience with their machines. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142720496. We thank you for being a part of the Samsung family. ^Brad
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst bought in feb and now is breaking down keeps saying error code D1 or EC it will start to work then just stop and error code won’t go off I’ve tried everything it was a waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with your Samsung Washer displaying an error code and know how frustrated you must be not being able to use your machine. I would like to provide some help with some information that is sure to resolve the problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
if you need additional assistance, please reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495563. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Waste of time & money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Wasted my time and money renting a pickup just for it to not work then I had to pay to rent a pickup again to drop it off. I was so angry & disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crissy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your washer. We apologize for the inconvenience of the washer did not work. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Proper installation of washer in your home:
https://www.samsung.com/us/support/answer/ANS00051342/
Washing machine buttons won't work:
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243356
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung "Vibration Reduction Technology" should read, "Vibration Rattletrap Technology" since with even tiny loads, this Washing Machine will lump most items onto one spot, go into spin cycle, and create a loud banging vibration---and possibly shut down altogether. I had a Best Buy technician here to measure the vibration which, of course, they said was normal on "today's machines" because many are mostly plastic inside. ---Part of the problem seems to be the "impeller" which is different from an “agitator” which is a large rotating post to mix around the laundry items. The flat impeller saves space, but the laundry sloshes around and can easily end up in one area, so the spin is frequently out of balance. ---With 2 t-shirts and one dress shirt today, the machine vibrated fiercely, but did not shut down. That’s 3 shirts that created a vibration problem! Just imagine what heavy towels and blankets will do. Go with agitator, not impeller, or try non-Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonB,
We wanted to thank you for sending this review.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 17 (Flooring), page 27 (Run calibration), and page 48 (Troubleshooting - Vibrates excessively or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
You may also refer to our website for the list of our Top load washers with Agitator: https://www.samsung.com/us/home-appliances/washers/all-washers/?type=Top+Load&washing_action=Agitator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145264437), which will help our team pull up your information.
Have a great day.
Melardo
Nice but leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice. But it’s already leaking everywhere. Haven’t even had it for a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AdrianG, we are sorry to hear that you had problems with your washing machine. You stated that it started leaking. We are here to help you. We would love to speak with you further about the concerns you are having with your washing machine. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144082587) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Poor delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be glad to review if the right washer had been delivered. I am one dissatisfied customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to receive an incorrect unit, Shirlie. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Poor Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party came for install. He left the washing machine in the garage because he said that the pan in the laundry was not correct. The pan is correct. The builders manager on site had to come and hook it up AFTER I paid for the service
No, I would not recommend this to a friendSamsung washer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud. The wash cycle is described as a hum but it is louder than that. You would always keep the door closed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can definitely understand how frustrating that can be. You are a valued member of Samsung and your experience matters to us. we are here to help. Here is a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3geN1Z0). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130400) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Nothing But Problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had nothing but problems with this machine. Have had the motor replaced twice under warranty and now it's giving us problems again. Avoid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your overall experience with your Samsung washing machine, JustinH. We want to learn more about what transpires with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Off Balance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we loved this machine but now that we have had it for a year a half and it takes hours, like over 6 to wash a simple load. Make sure you buy the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Jessica. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washer runs too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If your Samsung washer is shaking/vibrating, you may refer to the links below for the troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a helpful link to learn the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145040391) to help our team pull up your information when you message us.
Thank you!
-Angelica