Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the product's quiet operation, overall performance, ease of use, and generous capacity. Many also appreciate its competitive price and suitable size. However, some customers have noted concerns regarding the absence of an agitator, the need for an extra spin cycle, and occasional balance issues.
This summary was generated by AI based on customer reviews.
Terrible Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung "Vibration Reduction Technology" should read, "Vibration Rattletrap Technology" since with even tiny loads, this Washing Machine will lump most items onto one spot, go into spin cycle, and create a loud banging vibration---and possibly shut down altogether. I had a Best Buy technician here to measure the vibration which, of course, they said was normal on "today's machines" because many are mostly plastic inside. ---Part of the problem seems to be the "impeller" which is different from an “agitator” which is a large rotating post to mix around the laundry items. The flat impeller saves space, but the laundry sloshes around and can easily end up in one area, so the spin is frequently out of balance. ---With 2 t-shirts and one dress shirt today, the machine vibrated fiercely, but did not shut down. That’s 3 shirts that created a vibration problem! Just imagine what heavy towels and blankets will do. Go with agitator, not impeller, or try non-Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonB,
We wanted to thank you for sending this review.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 17 (Flooring), page 27 (Run calibration), and page 48 (Troubleshooting - Vibrates excessively or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
You may also refer to our website for the list of our Top load washers with Agitator: https://www.samsung.com/us/home-appliances/washers/all-washers/?type=Top+Load&washing_action=Agitator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145264437), which will help our team pull up your information.
Have a great day.
Melardo
Fire smell 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 months ago and already not working. Fire smell and will not drain.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MeredithS,
We know how you feel when the washer smells fire and does not drain. Let us help.
Below is a link detailing what to do when the washer produces a burning smell.
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell
We have also provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish.
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may also refer to page 49 of the user manual for other solutions when the washer does not drain.
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party came for install. He left the washing machine in the garage because he said that the pan in the laundry was not correct. The pan is correct. The builders manager on site had to come and hook it up AFTER I paid for the service
No, I would not recommend this to a friendSamsung washer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud. The wash cycle is described as a hum but it is louder than that. You would always keep the door closed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can definitely understand how frustrating that can be. You are a valued member of Samsung and your experience matters to us. we are here to help. Here is a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3geN1Z0). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130400) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Be aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like burnt rubber or when a candle burn out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! I understand that you have a burnt odor coming from your washer. Please know that we hear your concerns and they do not go unnoticed. At this time we would like to communicate further to see how to better assist with your concern. We can be reached via any of the following using ticket number: 1143920766
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Off Balance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we loved this machine but now that we have had it for a year a half and it takes hours, like over 6 to wash a simple load. Make sure you buy the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Jessica. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washer runs too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If your Samsung washer is shaking/vibrating, you may refer to the links below for the troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a helpful link to learn the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145040391) to help our team pull up your information when you message us.
Thank you!
-Angelica
Nothing But Problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had nothing but problems with this machine. Have had the motor replaced twice under warranty and now it's giving us problems again. Avoid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your overall experience with your Samsung washing machine, JustinH. We want to learn more about what transpires with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Poor delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be glad to review if the right washer had been delivered. I am one dissatisfied customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to receive an incorrect unit, Shirlie. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Capacity, Noise level, Overall performance
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully, holds a lot of laundry, it gets things clean, its quiet!
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Overall performance
Quiet, sensible, reliable washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient, big capacity machine. As the water fills, it flushes the detergent out of its holder, which disperses the detergent very well. Thus far, doing loads of all sizes from towels to sheets to jeans to delicates, nothing has been damaged by this machine. I also like the eco-warm temp setting. Samsung appears to have designed a good washer. I had an Amana for 1 day - it would only fill and empty - nothing else. The employees from the store said it is common with Amanas to have a malfunctioning motherboard right from the factory. No thanks. I hope to have this Samsung for a long time.
I would recommend this to a friend Samsung-never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small defect that one Samsung technician told us he will order a replacement part. But second technician said they won't fix it.
No, I would not recommend this to a friendTried for 4 hrs to level it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it leveled. Returned it. Bought an LG with agitator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144641958.
-Noraina
washer problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was damaged and it still hasnt been exchanged..
I would recommend this to a friendBrand response from Samsung
Posted .We understand how essential to have a working washer in your household at all times, KathyR. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146621431, to help our team pull up your information when you message us.
Have a great day.
-John
Don't get this one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Awful. I'm getting rid of mine after just 3 months Samsung supposedly makes the quietest washer, not this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with the washer after having it for a few months, RosieD. Let us go ahead and figure out what the noise means and how to improve the washer.
Samsung washers typically operate quietly, and the majority of noises are either expected or simple to fix. You should choose the noise in this guide that most closely matches the noise your washer is making, even if it isn't a perfect match, because noises can vary and are difficult to describe with words.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washing machine shakes, vibrates, or is noisy https://www.youtube.com/watch?v=ywOrH59K9Rw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145507253) to help our team pull up your information when you message us.
Have a great day.
^Charles
no wter coming in
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ive had this six months and it is not working it sat in the same place no movement or unplugging and no water having a hard time getting help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doggish1!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if no water is supplied to your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine Water Fill Issues": https://www.samsung.com/us/support/troubleshooting/TSG01203005/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on page 47: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144745934
Have a great day.
Melardo
Bad washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible washer broke down a couple of months later
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are here for you anytime. We want to know more about what is happening with your washer so that we can provide support appropriately.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146484146, to help our team pull up your information when you message us.
Have a great day.
-John
Dee Dee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone needs to call me ASAP, water is leaking from the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DeedeeF,
We are glad we could be of service.
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
You can check the troubleshooting guide on the model's user manual link on page 50.
https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Also, I have shared helpful links below.
Samsung washing machine is leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You can watch the video link below about what to do if Samsung washer leaks.
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can check the available services that we offer on the link below.
https://www.samsung.com/us/support/service/
We would love to speak to you directly and address all your concerns about your unit.
Please feel free to reach us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145634368, which will help our team pull up your information.
^Rainly
Defective & Limited Delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer came in defective and it taking Best Buy 3 additional weeks to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of the washer when it was delivered and the experience with the replacement.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Low end model.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was sold to me as brand new model not as an entry low end model. It’s not quiet. And I do not like the way my clothes look when they come out of the wash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CBCB! I have a couple things I think might help you. First, this link (https://bit.ly/3bLB3TF) can help you with the noises you are hearing from the washer. I also have this link (https://bit.ly/2Rhm3De) that can walk you through what to do if your clothes are not getting clean. ^Jecca
- Pros mentioned:Noise level
No issues! Happy so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this washer has been great. About two months ago, our old GE washer gave out, and it was so hard to find a washer that had actually good reviews that weren't sponsored. Every washer I saw online seemed to have some type of problem, and my maintenance guy told me specifically to stay away from Samsung washers (he was pro Whirlpool and Kenmore, because he said they had more easily replaceable parts, but there were none online with good reviews I liked). What do you do when Samsung is the only washer with decent reviews?? I gave in and hoped for the best. So far, the washer is great. It's spacious, my clothes are clean, and I can see the inside! I got the impeller because it was the one that was available the fastest, and I've had no issues. My clothes are clean all over, and there aren't any spots missed or anything like that. The time of the wash does take a while, like over an hour, but it's quiet and I care about that way more. I thought I'd hate the little song it plays at the end of the wash but honestly I don't even hear it most of the time. I ended up buying the 5 year geek squad protection (for fear of parts rusting like some reviews have said about Samsung washers) but so far I really like it. Here's hoping they've stepped up their washer game!
I would recommend this to a friend