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Customer Ratings & Reviews

Your price for this item is $494.00
The comparable value price is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3212 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,212 reviews
  • Rated 5 out of 5 stars

    Love this machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer. Highhly recommend the service of Best Buy and this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable washer, it has all the things you need and delivery was excellent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t imagine a washer from Samsung could be this terrible. From the day I purchase to the day I got rid of it. It was straight up horrible. Constantly shaking. Always off balance, i always had to call into Samsung for help or assistance with the shaking. Then they wanted to charge me hundreds of dollars to have a tech come out and check it out. Never ever again This machine was A big waste of money

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for choosing Samsung for your laundry needs, SamanthaJ. We completely understand your disappointment and are saddened that you no longer have the product. We would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Would reccomend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy, and necessary. Best buy has the best price and ease of delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this top washer- super quiet and much larger than I expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WONDERFUL WASHER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE ONLY WASHER YOU CAN TRULLY ENJOY USING,.BEST PURCHASE EVER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rub a dub!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, large tub. Delivered on time. Guys that did set up were extremely nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incredible washing machine, very happy with my purchase !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung is not it …

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good at first, but after 3.5 years, it violently shakes and I can’t seem to fix it. Clothes are soaked and I have to reposition them multiple times for the drum to finally drain/spin. And when I say violently, I mean violently. The washing machine moves across the floor and my entire house shakes … it’s crazy! Replaced the springs and that worked for about a week, but now we are back to square one. I realize parts break, but I wouldn’t expect to have such an issue with a brand new appliance after only a few years. Next purchase, I’ll be steering clear of Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your home, Nicole. Let's get this taken care of.

      Please refer to the resources below to rectify your concerns with your washer. Please click the link and hyperlinks and watch the instructional video for tips.

      Samsung washing machine is shaking (See steps 2, 3, and 4):
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1148035726, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer runs quietly and gets the job done. Haven't a an issue with heavy loads or delicates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of bang for the buck.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the better washers I have bought in a long time. It works really good, but not that expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our product service is really good. We time need short time or long time. Clothes are very clean after wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple interface and works well. I like the see through lid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung 4.5 cu ft high effeciency top load washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent efficiency washer..I am very please with the purchase and the quality of this washer i recommend customers to take a look at this beautiful washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific value and a great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific value and a great product! I'm very happy with this washer. and with the delivery and installation. All first rate!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washing machine Samsung do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Samsung appliance that is horrible. It gets off balance, completely easy and Samsung remedy to this is oh just wash everything in the sheets and bedding. I mean, what’s the Sense and having a washer with options when you can’t use just one, I don’t know about anyone else, but I don’t buy a washing machine every three years this happened at the beginning

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a year of purchasing this washer, it begin to malfunction! Samsung was horrible when I was trying to get it repaired! I had to reach out to an outside company! $500 dollars later washer repaired! I would prefer an agitator! My clothes doesn’t seem clean and no matter how much soap I use soapy suds are not existent!!! Don’t waste your money

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      The washer is essential in every household. Let us help improve its performance.

      Here is a guide for tips and tricks to help you have clean laundry when using your washer. Please click on the embedded word.

      Clothes are not clean after washing in Samsung washing machine
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148854252) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Perfect buying experience!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine, great delivery service. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine has been a God send thus far. I’m glad I found the matching washer to the dryer we already had.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for only 5 years, and it is already giving me trouble. We are only a family of 3. After 1 or 2 loads, I keep getting the UB signal and my husband has to hold the washer in place to make it through the spin cycle. After much research, it seems like this is a very common issue. This wasn't even my first choice, but during COVID times, I had very limited options. It is very subpar with washing clothes as well. Please get the agitator if you still plan to buy. Very disappointed in Samsung, now I am forced to get a new washer when you should have at least a 10-year life span with a washing machine

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tori,

      We know how hard it is to not have a working washer. Let us help.

      Here is a link for troubleshooting steps for your washer that is unbalanced; kindly click the embedded words.

      The link below will help you balance the washer and ensure it completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.

      Samsung washing machine spins poorly.
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149156543) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung