Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Avoid - poor quality that won't last 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT be fooled... this is a poor quality product. Samsung markets as a premium product - IT IS NOT. The suspension rods on my machine failed after 2 years - and I wash for a family of 2 people. Pity the busy families who expect their washer to last more than a year or two. Of course you can go on the internet and learn how to replace these parts - it's not very expensive and lots of people have done it - Want to guess how many? The top 5 YouTube videos have over half a million views... that gives you an idea how many people have dealt with this one issue. Samsung is selling an extremely poor quality product - AVOID. My previous washing machine lasted over 25 years - a Whirlpool if I'm not mistaken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with what transpires with the washer, PeterH.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
BRING BACK ANALOG WASHING MACHINES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is way too complicated for its own good. It weighs the clothes to determine the amount of water to add per load. If the clothes happen to be wet, such as if the machine stops in the middle of a cycle for the load being off-balance, the machine does not know what to do because the clothes weigh too much, so it just shuts down. You can't start again until you've removed the wet, dirty clothing, dried it, and put it back in the machine. Who designed a washing machine that can't handle wet clothes?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issue with your Samsung Washer. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
Broke same month the warranty expired.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer on March 16, 2021. On March 26, 2022 It started making grinding sounds. Best Buy won't do anything since it is 10 days past the warranty. Samsung doesn't even show it on their website. When I enter the serial # on the Samsung support page, it brings up this model # and then says the model # that they brought up doesn't exist. The spin cycle "Clutch Gear Coupling" appears to be the problem and it cost over $200 and I am not even certain that the part will work on my washer since my washers model# isn't listed. I WILL NEVER BUY A SAMSUNG WASHER AGAIN! And for that matter I will never buy any major appliances from Best Buy ever again.
No, I would not recommend this to a friendBroke after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaving a review so others can be informed. We bought the 3 year warranty on 5/12. Our washing machine broke 6/1 and now there's nothing we can do about it. The machine gets very unbalanced and refills a million times. I have to manually go in and balance it myself by redistributing the clothes. Also, the drain pump seems to be going out cuz it's making a very loud sound. It's so frustrating how cheap they make these now days. Thankfully Samsung has agreed to pay for parts but the labor is gonna cost about $100. Annoying, especially after we paid for the 3 year protection plan. Again, just leaving a review so others can be informed. Overall I feel like it worked okay leading up to these issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RachelJ,
We can feel the disappointment you have with this washer. We are here to help you with it.
We recommend checking the resources below for steps to take when the washer is not spinning and getting an unbalance error. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147210908), and it will help our team pull up your information.
^Rodel
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was great for the first two weeks and then it started leaking water from the bottom. Thankfully it’s under warranty. I do love the size. It can hold large loads.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ShannonV,
We know what it was like when your washer started leaking. Let us help you.
Check out the link below to learn what to do if your washer is leaking. To see the entire diagnostic, click on the embedded text and select "NO, I NEED MORE HELP".
The Samsung washing machine is leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146958614) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Big mistake buying Samsung washer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever. Noisy, rusty, always out of balance. Replacement parts did not help. Replacing after three years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steve, we understand the significance of a working washer in your home. Let's get this taken care of.
Below is a link to help you diagnose if your washer gets unbalanced. Please choose steps 1, 2, and 3. Kindly click on the embedded word.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Here are simple steps on what needs to be done if your washer is noisy. Please play each sound, pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted by one and watch the video for further information.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We recommend that you should not leave metal objects (safety pins, hair pins, etc.) or bleach in the tub for long periods of time as this may cause the tub to rust.
Please see page 11 under the "10th and 11th bullet," page 12th "2nd bullet," page 46 under " Caution, 2nd bullet" and page 28 under the "Loading your washer" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147112145) to help our team pull up your information.
Have a great day.
^Camille
Don't buy Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Samsung washer 2 years ago at Best Buy. The washer stopped working 5 days ago in the middle of a cycle. I tried to get service but it turns out that there's only only service office in my area that can service the washer and they're booked a month out. I called different service & repair offices but everyone turned me down because they dont work with Samsung. I've learned my lesson and will never buy an imported washer that doesn't have ample service support, should've bought made in the US. If you really care about service and don't want to wait 30 days for a service technician. I considering going out at this point an buying a Whirlpool washer because I know that if if breaks I will be able to get service support.
No, I would not recommend this to a friendHorrible washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about a year and now knocks itself out of alignment every time it spins, takes 12+ hours to do a load, no matter the size. HORRIBLE! Will never buy samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Minch, We understand your frustration when your laundry takes a long time, and the washer goes out of alignment. Allow us to help.
If your washing machine takes time to do the laundry, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic. Kindly watch the video included.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
For more details, please see page 17 under "Flooring" and pages 28 to 29 under the "Loading your washer" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147160417) to help our team pull up your information.
Have a great day.
^Camille
DONT WASTE YOUR MONEY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this washer is very disappointing. Pretty much a few months after using, it was making load noises, after about a year the drum was bouncing uncontrollably and would stop with an error code. Paid over $200 to get it fixed, “was told it was the suspension rode” all 4 was replaced and 3 months later the same error code came back up. Please listen and don’t waste your money. Go with LG. This is my second Samsung washer that hasn’t worked over 3 years. & I use to only buy Samsung until the same problems keep happening. PLEASE GUYS DONT WASTE YOUR Money u pay for what u get. Just spend a little more money!
No, I would not recommend this to a friendDissapointed - Very Loud & Cannot Shut Off Chime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an older Samsung 4.5 Cu. Ft. HE top-load washer model, also purchased from Best Buy, and this new one is a disappointment. In the pictures it looked like this was a newer version of the same washer, it is not. This model is at least 50% louder when running. It is much louder than the one this was intended to replace. Thankfully Best Buy is great with exchanges and returns, as this one is going be exchanged for another model! You CANNOT shut off the end of cycle chime or the button tones. It would be good if the advertisement specified that as I had never seen a washing machine that didn't allow you turn these off before. The end of cycle chime is loud enough to wake people up if you run it at night.
No, I would not recommend this to a friendNo bueno
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and washer bounces around. Spring rods have been replaced and repair is not worth fixing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake violently. Learn more by checking the hyperlinks and watching the embedded video.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148318386) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Unbalanced every load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience is the same as other reviews unbalanced every load so frustating. Fine for 1 1/2 years and then it cant finish one load. Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to ensure that your washing machine is operating at its optimum level. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147090910, to help our team pull up your information when you message us.
Have a great day.
-John
Made a Bad Decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst machine we've ever owned. It has started having problems after 18 months. It goes out of balance almost every load, size of the load does not matter. It rebalances now and restarts the whole cycle again, if not monitored to stop. I've never owned such a poor performing appliance in my life. Called customer service who offered little to no help. Told me to recalibrate and if it still goes out of balance pay for a technician to come out. A 1 year warranty on a major appliance was the first red flag....I would never recommend this machine to anyone based on the experience I have had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how it feels to deal with a shaking washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 59 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
The link below contains instructions for when the washer's spinning performance needs to be corrected.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Disaster!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t hook up the drain hose so the house was flooded. I filed a claim twice because they forgot to send the first one through. Now they said they will close the second case and wait to hear from our attorney. What? I’ve been buying TV’s, phones and appliances from Best Buy since the 90’s. I have 300 dvd’s from them. My go-to. But this one is a deal breaker. Buyers beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about the installation of the washer.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good, but it doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, until it just breaks after 3 years of usage. Looks like it's a problem with the suspension. Each spring (we need 4) cost over $120 to replace
No, I would not recommend this to a friendNo Hot Water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to read page 37 of the Users Manual to find out that there's not such thing as hot water. However, this occurs on ALL of the cycles, except self-clean. Called support. They said Hot water will damage my clothes. Really? I've been doing laundry for 40 years. Then support changed their tone and said it is what Samsung deems as hot water. How does Samsung determine what is "acceptable adult bath-water" and "comfortable swimming-pool water"? Page 37 "If you select NORMAL cycle, this cycle is the regulation and UL cycle. Since new washers must reduce the amount of energy usage as a first priority, customers will notice more cold water entering the washer. But, this is normal, not a problem. In those regulation cycles, Hot temperature is similar to acceptable adult bath-water temperature and warm temperature is similar to comfortable swimming-pool water temperature."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
AFTER 2 YEARS YOULL BE LOOKING FOR SOMETHING ELSE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did the job but suddenly started banging really hard and leaving my clothes soaked or restarting the wash once it go to 7-10 minutes left. My washer was 2 years old and once i youtubed the problem it seemed that this happens constantly with samsung products!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DayVid,
We understand how it feels to have a washer that doesn't work as expected. We'd love to help you.
Please see the model's user manual link below for the steps if the clothes are still soaked after a cycle on page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
Also, you can check the link below for the steps if the Samsung washer is shaking and takes too long to wash. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147412168, which will help our team pull up your information.
^Rainly
not a good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this washer does not spin well, clothes are still very wet and take forever to dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can certainly understand how important it is to have your washing machine working as it was designed. We are here to help. Here is a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3rfJ901). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung computer board problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An Error message showed up within first 3 days causing machine to stop. Machine will restart if you press start button but what an unnecessary hassle to keep doing this each time washer is used!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user865111,
Good thing that you bring this to our attention. I can help you with the error codes.
To better understand the error codes on your Samsung washer, I highly suggest checking the model's user manual link on pages 52-54.
https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145113400.
^Rainly
BUYER WARNING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy Samsung washers. They don't work! I had them come out for repair the first year 3 times and it still doesn't work. Only now it's not under warranty and they won't do anything about it. Leaves white product all over black clothes. The water bowl doesn't ever get all the clothes wet. They come out dry. Does not clean clothes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues getting the best performance from your Samsung Washer. Here are some important information that will resolve your issue. See links below:
https://www.samsung.com/us/support/answer/ANS00084866/
https://www.samsung.com/us/support/answer/ANS00030150/
Thank you for choosing Samsung. ^Brad