Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 10758377
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Wouldn’t by again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer doesn’t wash well or dry clothes well. Maytag is better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment about the washer's overall performance. We're here to help.
Here's a link to helpful tips if your washer needs to clean clothes properly. Please click on the embedded word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928039) to help our team pull up your information.
Have a great day.
^Camille
Unbalanced load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started to break down after 3 years. Ubalanced load signal every time. Common issue with samsung washers from what i hear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andres, we aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your washer's unbalanced concern. Please click the link and hyperlinks and watch the instructional video for tips.
Washing machine displays an error code (See unbalanced error):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147625915, to help our team pull up your information when you message us.
Have a great day.
-John
Spring rods done after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 years washer unbalanced on every load. Spring rods degraded way too quick. Aftermarket spring rods only work for a few months. EOM doing rods are 100 bucks each. Having to buy new washer. Piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justin, we want you to have an effortless experience with your washer. Let us have your washer taken care of.
If your washer gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
To check the availability and compatibility of your washer spring rod, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146594839) to help our team pull up your information.
Have a great day.
^Camille
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted 18 months. According to my research of other buyers experience, this is not unusual and attempts at repairs are fruitless. I hate that this will end up at the dump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MGall,
We can feel the frustration you have with this washer. We are here to help you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147268782), to help our team pull up your information.
Have a great day!
^Rodel
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer doesn’t run loads and throws code UB. Replaced barrings & still doesn’t run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment of dealing with a washer displaying an error code.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Worst washing machine I've ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washing machine I've ever owned. Simply put, the washing machine beats itself up during most washes causing it to spit out UL or UB codes meaning it's unbalanced. It's on flat ground and the feet are dialed in perfectly, internally it's just lacking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with the error code.
Below is a link to help you diagnose the error code you are getting. Kindly choose the "Unbalanced Load Error" do click on the embedded word.
Washer Error Code
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010620) to help our team pull up your information.
Have a great day.
^Camille
Unbalance issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer worked really well for 1 1/2 years. It is not quite two years old and it becomes unbalanced during the spin cycle at least two times/up to 5 times per wash, even while following manufacturers directions on how to load the washer. Clothes are completed soaked. It's time to get a new washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Kathyb. We'll be glad to help you.
Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is a guide t troubleshooting the washer when clothes are soaked after using it.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052924) to help our team pull up your information when you message us.
Thank you!
-Angelica
Good for a year, dead afterwards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer worked great for the first year and 5 months! After that, the motor died. Would not recommend - my washer previous to this worked excellently for about a decade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your experience with your washer. I'm sorry to hear that the motor died after a few months of use. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am proving you this link https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 for the warranty information of your washer.
Another link that you may find useful is this one https://www.samsung.com/us/support/troubleshooting/TSG01203022/. This link has the answers on why the washer is not working.
You can also visit this link https://www.samsung.com/us/support/service/ if you want to request for service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144196494.
-Noraina
Worst washer on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it. Have had to fix it once for the drum falling and second time around I’m not wasting my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience affected your confidence in your washer. Let's get you the help you need, BrennerD.
Kindly contact our Support Team via the links below so we can better assist you with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147503936, to help our team pull up your information.
Have a great day!
^Chrystel
Waste of Water - Unbalance Drum in Spin Cycle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this back in Nov of 2020, and just recently it started to give an error message of "unbalance"; it would go into the rinse and spin cycle repeatedly. Wastes tons of water; I would not recommend this washer at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dolls,
We want you to use your washer for efficient cleaning effectively and understand the information code displayed on your washer.
We recommend checking the washer on a flat, stable surface and ensuring that laundry is spread out evenly.
You may refer to these links and videos:
Samsung washing machine information and error codes - Unbalanced Load Error: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
How to reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/
Use Smart Care on your Samsung washer and dryer: https://www.samsung.com/us/support/answer/ANS00050453/
Find out what an Error Code means on your Washer or Dryer with Smart Care: https://www.youtube.com/watch?v=VzQiAeJn4hY
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin: https://www.youtube.com/watch?v=0D13Fhc07hQ
The below link is the user manual for your model. Turn the page 54 (Ub and Ur) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725100, to help our team pull up your information.
Have a great day.
Melardo
junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.leaks vibrate overall a pain in the neck, does not wash well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know the importance of having a reliable appliance at home. All we want is to assist you with your washer.
Check out the link below for instructions on what to do with your washer that is leaking. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "NO, I NEED MORE HELP" for more details.
The Samsung washing machine is leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Additionally, below is a link to help with your washer that is vibrating. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
The Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Lastly, here are some suggestions for what to do with clothing that is dirty after washing it. For more information, look at the embedded words in the steps.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147002837) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Would give no stars if I could
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and got yesterday. Did a few loads right away. This morning, not working. How’s that for quality? Steer clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142448659. We thank you for being a part of the Samsung family. ^Brad