Customer Ratings & Reviews

We've had this washer for a couple months, and have been very happy with it! Our old washer had an issue not draining fully, so our clothes (and our daughter's stuffed animals) had odors that we didn't think would come out...But we were very pleasantly surprised that this Samsung cleaned so thoroughly that we didn't have to replace our clothes, or the irreplaceable stuffed animals! I initially wasn't sure if not having the agitator would mean a much less thorough wash. We're very happy with it!

I'm surprised how well it cleans large capacity washer

So far satisfied with its performance. I decided between the front load and top load and ended up with the top load as I prefer enough water for cleaning my clothes and don't want to deal with mold in the front load. I love that I can see it in operation from the glass top. I have tried using this machines for 6 washes and think I can provide some insightful feedback. The washer is rather quiet and I love the water sensing features. I monitored how accurate the water level is for each load and it nailed it every time. All the clothes were submerged in the water. No clothes stayed dry on the top. I love the different cycles but I got to try only the bedding function (apart from normal wash), I found the bedding function took very long and the timing keep adding on and at the spin phase, the water still filled the whole tub again. I'm not sure whether it's normal but in the end it finished and the bed sheet came out not wrinkled And the option to pause the machine is more useful than I thought. It will resume operation automatically.

I am very happy with the product. I was very happy with the service from the moment I walked into the store, up to the installation of the washer. Thank you very much from one happy customer! Best Buy helps me keep a "clean life".

For years I dealt with a used washer trying to be cheap. So for me to jump into new purchase I was excited considering I was only spending 300 more. It didn’t take but a few minutes to install and was extremely light when I was moving it into my wash room. The washer machine goes unnoticed as it very quiet and undeniably simple on how to use.

No vibration very quiet easy to use and change settings large capacity

Me and my Wife absolutely love this set its very quiet and the washing machine is very deep so if you have a nice size load no problem it can handle it with ease and its very simple how to use i definitely recommended this item to a few family members already

The washer is quiet and very easy to use. There is nothing i would change at this point. We are very happy with the purchase. I also recommend having them install it. They were in and out in no time at all.

Love this washing machine! It’s quiet! The inside is big enough for our comforters no more laundromat’s to wash bedding!

Great washer. Easy to use. Hold lots of clothes. Quiet

Only have had the washer for a few weeks, but so far we have no complaints. Clothes smell clean and no loud noise or leaks

Great use.........................................

This was my 2nd choice so I'm not totally in love with it lol but I appreciate the size if the drum, I finally feel confident that my comforters are clean! My king size bedding fits easy in this machine. I've also tossed in whole 20 inch throw pillows with no issues. The dispenser is a little clunky, it doesn't just glide open or close. The lid locks, the various cycles have reasonable time requirements and there's a melody when the machine is done. That said, I haven't read the entire manual, I've skipped to the important parts. I still need to learn how to disable the tones in general and how to get the app to recognize my machines ( I'm not 100% sure this set has the smart care [or whatever] capability). I needed a new washer and dryer and that's what I got. It's very large and thoroughly washes my clothes and bedding. One minor issue is the height of the washer and the depth - it's too deep for my short arm kids to reach in and grab clothes at the bottom... Not a deal breaker but I was honestly looking forward to them doing their own laundry! There were some issues with customer service and I won't be purchasing appliances from best buy anymore but that doesn't negate the quality of the machines I purchased.

This washer is amazing. This is the first washer that I owned without an agitator and I love it. There is so much room and it is extremely quiet. It also plays a cute little song when the washer stops.

So far my new washer is great! Delivery was a breeze. They were in and out in minutes after hook up. And my sales guy Mike was unbelievable.

The washing machine has been great! It’s super quiet. I was hesitant to buy without the agitator but it turns out it cleans great. Plus there’s more room

Our washing machine stopped working and we needed a replacement in a hurry. My wife picked this Samsung and it was a good choice. It is quiet works well, and my wife loves it. We went to many places to get one with lead times of weeks until we went to Best Buy and they installed it two days later. Great machine and great store.

The delivery process was excellent. They went above and installed them in the location I needed them in. 6 months in and the product still functions as it should.

It is a very nice machine, purchased it for my mother, it runs very smoothly and you can wash a queen size comforter with no problem- highly suggested! It is very heavyweight and definitely needs at least two strong guys to deliver it. Used BestBuy installation and it was a breeze!

Great washer we love it very big and very efficient