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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3263 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 3,263 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer! A disappointment in the service in delivering the dryer after 3 times of finding out that the guys weren’t qualified to hookup the dryer (gas)! Finally had to find someone who could ourselves!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 4.5 Cu.Ft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfy with my new washer that I just bought. Easy to use. The price is reasonable. Running very smooth. Washing clothes very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My New Friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer checked off all of my boxes concerning my washing machine needs. It has a quick wash and all of the usual wash cycles. The large basket allows you to wash large loads at one time. I also like the see through top. It gives the washer an updated look. The vibration reduction feature is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Have not had any problems yet. Of course, it's still fairly new.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I replaced a broken front loader with this top loader bc of so many problems with the front loader. I feel it was a great purchase. I comparison shopped. I bought it on sale as well as delivery, setup and haul away the old washer. I also purchased a 5 year warranty from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Awesome! Gets the job done!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity drum. Very efficient and fast......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actually cleans clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this washer and dryer set ! I had a washer before and felt like it didn’t clean my clothes properly. This one is bomb I feel like my clothes are actually clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Appliance.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer was 25 yrs old. Time for a new one. After reading reviews I went with the Samsung. The majority of the reviews were positive. So far, my family is very pleased with my purchase. I will be purchasing the matching dryer in the future,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this washer, and unfortunately the water pressure is extremely low. It only trickles water into the machine, which makes wash cycles take much longer and affects performance. We checked our water supply and connections, and the issue appears to be with the washer itself. Very disappointed considering this was a brand-new purchase. Hoping the company will address the issue quickly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KathyK,

      We can see how important it is for your washer to keep up with your routine.

      Ensuring the water valves are fully open, the hoses are straight, and the filters are clean can help improve water flow. For more tips, you can check this guide:
      https://www.samsung.com/us/support/troubleshoot/TSG10007295/

      If you need further assistance, you can connect with us through any of the options below:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: https://m.me/samsungsupport
      3. X: https://x.com/messages/compose?recipient%20id=18768513
      4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Please have reference number 1152478254 ready when you contact us so we can assist you quickly.

      We’re happy to help whenever you need us.

      Jeffrey
      Samsung Care Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new washer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. Has many settings to use specific for each load. Very large capacity. Holds my queen comforter or large loads and cleans them well. Only thing is when you hit the start button, it has a delayed start. Does anyone else washer does this. Not a big issue, just wondering it normal.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Relieved

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes great and quiet. Looked at others, great choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loves it so far. Maytag washer was 9 years old and finally died on us. The new Samsung is straightforward and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washer ever!! we love it as a family of 5!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install ..cleans clothes good,and its quiet !

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Clothes are cleaner. Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for several months now. It is so much better than my old Samsung washer. It spins out so much water from the clothes which cuts down on drying time. It is so quiet and at the it chimes at the end. My clothes are so much cleaner now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value. Simple to use. A little noisier than the LG that was replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Saves the day

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gotta say this was one of the best washers I’ve used yet! It washes the clothes perfectly and you can’t even hear it when it runs. AMAZING!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great! I love it! It washes well and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research and looking before buying a washer. I’m so glad I went with this one. Overall it seems to be just fine. Iv had no issues so far, it’s not to noisy or all over the place. It cleans the clothes a lot better then my last Samsung. Installing and setting up wasn’t to bad either.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    washer by samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works really well i like the features easy to use

    I would recommend this to a friend