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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3263 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 3,263 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great !! Easy use. Cleans well. We would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. I was in the market for a bigger washer that can handle a king size comforter and this does the job and some. Very easy to use. I love my new washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MarMar, I am glad to see that this Samsung Washer was a perfect fit for you. We are happy that you love your machine and we welcome you to our family. Thank you or choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it great washing machine nice and quiet love all the settings it has

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine very modern and quiet cleans clothes very well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    If I can use this so can you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Bought this for the wife before she hit the bricks and now I learned how to use it and it works like a charm. I like the sounds it makes. I do laundry all the time now, this thing was easy to operate.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete Junk!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not waste your money on this complete piece of junk washing machine! We’ve had this Samsung washer and dryer set for 4 years. The washer seemed to work fine at first but after a few months, I started to notice brown flakes on our clothes when the cycle was complete. It didn’t happen on every load, but it was random as to which setting, water level, and temperature. After doing some research, I discovered others having the same issue with this model. It turns out, the flakes are mold!! (Picture included shows mold in the drum, but it’s been much worse than this!) I have always left the lid open and run the self-clean cycle with bleach, but the problem continues. It seems the only way to get rid of the mold completely is to take the machine apart and clean it out. I am definitely not doing that and shouldn’t have to do that. The only good thing to say is that the dryer just broke down (reminder that it’s only 4 years old) so we will be purchasing a whole new set from Best Buy, but it won’t be Samsung!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Annie,

      We understand that dealing with a washer leaving brown flakes on clothes can be frustrating. We're here to help.

      Below is a link to help when the washer leaves brown flakes on the clothes. Browse the guide until the "Rust stains or brown flakes" to troubleshoot.

      Laundry is stained or damaged after using a Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148239294) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    New washing machine purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very helpful as well as knowledgeable about the product. Delivery was on time and the installation was fast. Friendly guys too

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    DJT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has worked really well! We wash king bed comforters with ease. It’s quiet and we were very satisfied with our purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer i have no complaints on it

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    Just an OK washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash cycles way too long, gets out of balance a lot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JuJu,

      We understand the value of having functional appliances at home. Let us assist.

      Here is a link to help your washing machine that takes too long to finish a cycle and gets unbalanced. Click on the embedded words and choose "No" under "Did this resolve your issue?" to access the complete instructions.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151795731) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. It has a high capacity which we needed. The spin cycle is so efficient, I think our dryer has to work less to get the clothes dry!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. Amazing price for a great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended dryer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer, good quality and fast! Recommend %100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the last washer was a Samsung, this seems to be a good washer also! I like that I can see through the top how it is washing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I bought this washer. It fits my covers, larger loads & it’s quiet. My 16yo son does most of the washing he lives it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, many different cycle choices but not overwhelming and there is no guesswork for how long a cycle takes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer - bad delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the money but bad delivery process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this washer for a short period of time but so far it’s getting the job done! No complaints

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The only thing that I find a little ridiculous is the little tune at the end when the wash is done. It's a little too much and I understand that it cannot be removed. My dog hates it but, she'll get used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laundry for days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my washer took a dump on me. And I finally am able to just choose what I want and don’t want without others opinions. I chose this guy. It’s been amazing so far! I needed something to help assist with 3 minions.

    I would recommend this to a friend