Customer Ratings & Reviews

Works good hopefully will last long time to it is very easy to operate and somewhat quiet.

GREAT PRODUCT. THE PRODUCT WAS EFFICIENT. IT IS EASY TO USE. IT WAS THE BEST WASHING MACHINE I HAVE EVER OWNED. THE PRICE WAS REASONABLE. THE SALEMAN WAS A GOOD ONE. I WOULD RECOMMEND THIS PRODUCT THIS PRODUCT TO MY FRIENDS AND NEIGHBORS. THIS PRODUCT WAS EASY FOR ME TO USE. I LIKED THE VIBRATION REDUCTION TECHNOLOGY. I LIKED THE WHITE COLR.

I've had this machine for over a month and it does a great job. I switched from a front loader to this top loader and I LOVE that there are fewer seals to hold water and get moldy. This machine has multiple settings and can wash my king-size comforter without a problem. Great machine so far, I hope it lasts!

I'm giving Peter and Jeremy 5 stars for a quick, professional delivery and installation job! Washer and Dryer are working great, thank you very much! Also 5 STARS to Best Buy for some great financing options, that's why I usually get my Appliances and Computers there. 18 months at 0% interest is great! Now to the actual scheduling of the installation appointment.... I will have to give Best Buy 1 Star for not scheduling the appointment AS AGREED upon. On the day I purchased the washer/dryer, I tried to get the installation done on my days off and they did not have that option open, even within a month (Maybe to they don't deliver/install on certain days?). So the floor guy who sold me the washer/dryer said the next available day for delivery/install would be Saturday between 7A and 7P. I said that will ONLY work if it could be between 7A and 12P that day, since I have to go to work at 1P on Saturday. He put in some Notes on my purchase order and said it wouldn't be a problem and they will do the delivery and installation between 7A and 12P on that Saturday. Being the extra cautious person I am (I like double confirming ALL important events) I physically went back to the store a few days before the delivery and installation were going to take place to CONFIRM the time again. The person at the counter said I was confirmed for 7A to 12P delivery/installation of my washer/dryer for the next Saturday (I believe it was Thursday when I went in to the Smokey Point Best Buy). On the Friday, the day before the delivery/installation I get an email confirming that the delivery and installation of the washer and dryer will be on Saturday, between the hours of 1:30P to 6:00P?!?!?! I called Best Buy told them I confirmed the Time twice!! The person on the phone said they couldn't change the time but they could cancel the delivery and reschedule!?!?! Anyway I called work said I may be late. The whole point when I purchased and confirmed TWICE the importance of the TIME was very not professional of Best Buy. If they had been up front with me about the correct time in the first place I would have set up a time and date that would have worked

This washer is so easy to use. No confusing board to navigate around. It is large and fits all of my large loads and washes all of my laundry great! Love this machine. p.s. Its so quiet too-even the notice that my laundry is done is a nice tinkling sound..

This is the washer of my dreams. I can watch my clothes from the top view, and it is so quiet and easy to use. I love the little sound it makes when you turn it on, and the technology sounds so sophisticated. This is an efficient product with touch operations. You can barely hear it vibrate. it is very easy to operate, you will absolutely love this one. Go get one, you are gonna love me!

This washing machine was not my first choice. It was my second. My first was an LG Direct Drive but no one had one in stock and we would’ve had to wait 2 months for it. I was impatient so I went with my second choice, this one. Delivery took (1) week. We purchased from Best Buy and they require a consumer to spend $30 for new water lines. We didn’t need new water lines. Ours are 6 months old and have no issues so we declined installation to avoid paying for extras we don’t need or want. Note to Best Buy - this should be a suggested item not a required item to make an extra $30! We are buying an expensive appliance that only has a 1 year warranty PLUS an extra warranty in excess of $90 to $130 depending on the years. We shouldn’t have to pay an additional $30 just because Best Buy thinks it’s best. No other retailers “require” this. It’s suggested. Scheduling and Delivery was seamless. We were called the night before with a time frame of 2-3 hours and advised we’d receive another call within an hour of delivery. All went as planned. Delivery personnel arrived on time. They looked and behaved professional. Given we are in the midst of a pandemic both men were appropriately protected and considerate of our space too. We were allowed to inspect and photograph prior to taking into our home. I don’t think they were onsite 15 minutes. I’m not afraid of new technology or how to use it. However, I am old enough to know that products with one or two knobs were made with better quality and durability back in the day and companies stood behind their products with 5 and 10 year warranties which most of the time wasn’t needed. Flash forward to present day, products are made cheap and always changing so that we always have to buy new which isn’t convenient for those on a budget and those who lived in the old days. Now we get items with a 1 year warranty and have to spend in excess of $100 to have peace of mind we can get our items repaired or replaced when they fail. The cost of these appliances should be adjusted to reflect this because while this washing machine is great and we have no real complaints so far, it’s definitely not worth $800 (cost, tax and warranty included). Speaking of the manufacturers warranty, the motor has a 10 year warranty. But the most costly aspect of repairing this machine is all the computer technology which is not covered. Between costly parts and labor, it might be cheaper to just get a new washer when this one fails. But unless you have a 6 figure income, most don’t have $800 sitting in a drawer to run out and buy a new one. So plan on getting the 3 year warranty for $90 at minimum. Get the 5 year warranty of you have an extra $130 to spend. Considering all the reviews and most are favorable, if you have the kind of luck we have, a lemon in the mix is not unexpected. At least we will have 3 years of peace with this machine. We installed this washer ourselves and there were no issues. Water lines were secure and dry. We knew how to plug it in and leveling was a breeze. Since I recently had shoulder surgery I couldn’t take the maiden voyage with the new washer even though I’m the primary user. If I allowed my husband to wash my clothes they’d be pink and small enough to fit Barbie. The manual is thick and has several languages. I read the English part of the manual from start to finish before delivery (downloaded PDF) to be prepared in advance. So, I stood close by and supervised the husbands install. Later that night I read the manual again. It sits by the washer, too, as you will need to reference it a few times for the first few weeks. The washer is quiet. We weren’t sure if all was well as we’ve become so used to hearing our 27 year old washer. We had to check on it often as we washed our first load. It was kind of funny as we both stood and watched the laundry wash in the new washer. The lid is see through. The only time either one of us has seen laundry cleaning in process was at the laundromat. When we realized we were both standing there watching the laundry we laughed a bit. The settings are a learning curve but it’s not so complicated you can’t complete a few loads without referring to the manual. Some reviews I’ve read about certain setting options are not a concern if you actually read the manual. I like to do what everyone else does too as far as how to clean clothes and had no issues. You can wash Cold Only. You can wash with more water if you like. You can run economy loads or was non economy. There are rinse and spin cycles and there is a quick wash setting. What I found I triaging is the waterproof setting. Had to try that one out with a few rain parkas and some camping ponchos. Very impressive outcome. No tears, creases or entangled plastic messes. The wash cycles are long. Plan on at least an hour for most loads. That took some getting used to. The up side is the extra time used for spinning the washed load lessens the drying time. Running the dryer less is definitely a perk for energy saving. Other reviewers commented on the song the machine plays when the washing is finished. It’s kinda cute actually. Definitely better than a buzzer! And there is a different chime to alert for an error. We had one on the first day - unbalance code. This machine makes you think a little bit more about how you wash your clothes. Not a bad thing either. There is one feature I don’t like. But it may be a personal thing. I do not care for the location of the soap and fabric softener drawer. In the back is not helpful for those under 5’5”. Taking the drawer out to clean and dry out isn’t smooth either. If I’m to break anything on this washer first, it will most likely be that drawer! It can use some design improvement. I had a Whirlpool Duet set when they came out. The soap/beach/softener drawer was in the front left corner. We did add a step stool for me as at 5’2” I cannot touch the bottom of the drum for a sock or washcloth. I have one of those squeeze handle grabbers for those who can’t reach the top shelf and used that to grab the stray items from the bottom. As I mentioned above, drying time is literally 50% less time and heat used. I’m all about less heat and wrinkles. And the clothing literally comes out softer and cleaner too. We tried a king size plush weed blanket too. Folded it just like the manual says to. We used the bedding setting and walked away. The blanket was soft and thick, brighter and took less than 40 minutes to dry. We had some detergent pods left from our other washer and didn’t want to waste them so we didn’t use the soap dispenser for first few loads. We did use softener though and there were no issues. Don’t skip cleaning the machine every so many washes. It’s worth it. I wasn’t sure if it was a gimmick or a needed function when I read about it in the manual. It’s needed. Residue sticks to things like in your hair/skin or in your shower. Run the cycle as stated in the manual so the machine does its job On your clothes. We conducted an experiment. Husband is in landscape/hard & soft scrape. I’ve never seen him come home clean. We grabbed last seasons clothes we thought were clean and washed them just to see if our older machine was efficient. Nope. The wash water was so brown. And the clothes literally got last years stains out with ease. We recommend this washing machine. Overall score for us is a 4.6. We have to take off a point for the soap/softener drawer design. Another point for needing a step stool. 1 point for Best Buy requiring a new water line hook up kit rather strongly suggesting it. And the last point for not offering more than a 1 year factory warranty. For $800 - I would think the manufacturer would stand by their products for a little while longer. But we gave it 5 stars because it’s much better than a 4. ;)

Love it. Its quite and easy to use. I would recommend to anyone

Great performance, super easy to use. Not too loud

I purchased a Samsung washer and dryer set that works like a charm and fits my laundry area perfectly. I opted for the washer install package with parts. The first delivery did not go too well because it was determined that 2 of the numbers in my address were flipped so the first crew told me that could not deliver and I had to reschedule the install. The second crew that came a week later was great. I’ve been using the units for the past 2 weeks now and I can’t complain. My clothes are clean, the units are sleek, and they don’t make a lot of noice while running which is nice because I work from home and have opted to wash a load or two mid day. The washer can hold a nice amount of clothes and everything gets clean. The spin cycle is great and effectively gets just about 95% of all the water from my clothes which helps to ensure my dry time will be greatly reduced so I’m able to do more loads in a shorter span of time. Both the washer and dryer are really easy to use in my opinion but the star is the washer. All in all I would give the washer and dryer unit and the install service a 10 out of 10!!

quiet- can wash larger loads of laundry. easy to use

My front loader washing machine went out and I got on line and did some research and pricing, then went and bought this machine the next day. The crew that installed it were great! I have been using the machine for about a month now and am very happy with it. Easy to operate and a large barrel with no agitator. It is a bit hard to reach to the bottom, but doable...great buy!!

Quiet, easy to use and efficient, The best part is that the children are doing their own laundry!! Love it!

Such a good washer. It be without the agitator it has been amazing. We just went through an insignia buyback and got this instead sooo much better!!

I love this washer! It works great, is quiet, and it sings when it is finished, instead of a shrill whistle. It can handle a good-sized load of laundry.

I love this washer. Not having the agitator makes it so easy to wash bedding and I can fit so much more in it. I was able to wash my Queen size winter blanket with no problems. I don’t know why everyone complains about the song at the end of the wash cycle, I like it & it’s not that long. Next, I’m going to order the Samsung dryer. I can’t hear the machine running from the next room, so it is quiet.

Love the machine. Quiet and does the job. Delivery was as promised, quick and seamless. Highly recommend doing business with Best Buy.

Live this Samsung washer has good load capacity very quiet when washing easy to use

This washer is great but there's one feature that drives me crazy. Once you start the washer you cant throw another item in without canceling the wash and starting over. I would still buy it knowing this but it is irritating. But the washer works great and its big

I love my Samsung washer. It was just what I wanted. Large capacity and super quiet. Ordered it online and it was delivered to my house in just a few days. The service from Best Buy was spot on. Looking forward to many years of use.