Customer Ratings & Reviews

I'm giving Peter and Jeremy 5 stars for a quick, professional delivery and installation job! Washer and Dryer are working great, thank you very much! Also 5 STARS to Best Buy for some great financing options, that's why I usually get my Appliances and Computers there. 18 months at 0% interest is great! Now to the actual scheduling of the installation appointment.... I will have to give Best Buy 1 Star for not scheduling the appointment AS AGREED upon. On the day I purchased the washer/dryer, I tried to get the installation done on my days off and they did not have that option open, even within a month (Maybe to they don't deliver/install on certain days?). So the floor guy who sold me the washer/dryer said the next available day for delivery/install would be Saturday between 7A and 7P. I said that will ONLY work if it could be between 7A and 12P that day, since I have to go to work at 1P on Saturday. He put in some Notes on my purchase order and said it wouldn't be a problem and they will do the delivery and installation between 7A and 12P on that Saturday. Being the extra cautious person I am (I like double confirming ALL important events) I physically went back to the store a few days before the delivery and installation were going to take place to CONFIRM the time again. The person at the counter said I was confirmed for 7A to 12P delivery/installation of my washer/dryer for the next Saturday (I believe it was Thursday when I went in to the Smokey Point Best Buy). On the Friday, the day before the delivery/installation I get an email confirming that the delivery and installation of the washer and dryer will be on Saturday, between the hours of 1:30P to 6:00P?!?!?! I called Best Buy told them I confirmed the Time twice!! The person on the phone said they couldn't change the time but they could cancel the delivery and reschedule!?!?! Anyway I called work said I may be late. The whole point when I purchased and confirmed TWICE the importance of the TIME was very not professional of Best Buy. If they had been up front with me about the correct time in the first place I would have set up a time and date that would have worked

Very quiet. It does an excellent job- clothes come out clean. The only drawback is that it takes a long time

Excellent washer. I truly love it. It is very quiet and it washes very good. Definitely recommend it to anyone needing a new washer.

This machine does a good job and is quiet. The machine spins the water out of the clothes so well the drying time is reduced. However this machine takes a longer time to complete a wash cycle. The compacity is much better than a regular machine also. Very good at washing a large blanket or comforter.

This is the washer of my dreams. I can watch my clothes from the top view, and it is so quiet and easy to use. I love the little sound it makes when you turn it on, and the technology sounds so sophisticated. This is an efficient product with touch operations. You can barely hear it vibrate. it is very easy to operate, you will absolutely love this one. Go get one, you are gonna love me!

Love how it washes! It’s so smooth to use! No noise

The machine is not loud, the clothes come out clean and it handles a big load. It plays a melody when the wash is done. Super easy to use and the wash time isn't bad but that depends on the load size and setting you use. I'm happy that I picked this washer and it's perfect for my family of 4.

This washing machine was not my first choice. It was my second. My first was an LG Direct Drive but no one had one in stock and we would’ve had to wait 2 months for it. I was impatient so I went with my second choice, this one. Delivery took (1) week. We purchased from Best Buy and they require a consumer to spend $30 for new water lines. We didn’t need new water lines. Ours are 6 months old and have no issues so we declined installation to avoid paying for extras we don’t need or want. Note to Best Buy - this should be a suggested item not a required item to make an extra $30! We are buying an expensive appliance that only has a 1 year warranty PLUS an extra warranty in excess of $90 to $130 depending on the years. We shouldn’t have to pay an additional $30 just because Best Buy thinks it’s best. No other retailers “require” this. It’s suggested. Scheduling and Delivery was seamless. We were called the night before with a time frame of 2-3 hours and advised we’d receive another call within an hour of delivery. All went as planned. Delivery personnel arrived on time. They looked and behaved professional. Given we are in the midst of a pandemic both men were appropriately protected and considerate of our space too. We were allowed to inspect and photograph prior to taking into our home. I don’t think they were onsite 15 minutes. I’m not afraid of new technology or how to use it. However, I am old enough to know that products with one or two knobs were made with better quality and durability back in the day and companies stood behind their products with 5 and 10 year warranties which most of the time wasn’t needed. Flash forward to present day, products are made cheap and always changing so that we always have to buy new which isn’t convenient for those on a budget and those who lived in the old days. Now we get items with a 1 year warranty and have to spend in excess of $100 to have peace of mind we can get our items repaired or replaced when they fail. The cost of these appliances should be adjusted to reflect this because while this washing machine is great and we have no real complaints so far, it’s definitely not worth $800 (cost, tax and warranty included). Speaking of the manufacturers warranty, the motor has a 10 year warranty. But the most costly aspect of repairing this machine is all the computer technology which is not covered. Between costly parts and labor, it might be cheaper to just get a new washer when this one fails. But unless you have a 6 figure income, most don’t have $800 sitting in a drawer to run out and buy a new one. So plan on getting the 3 year warranty for $90 at minimum. Get the 5 year warranty of you have an extra $130 to spend. Considering all the reviews and most are favorable, if you have the kind of luck we have, a lemon in the mix is not unexpected. At least we will have 3 years of peace with this machine. We installed this washer ourselves and there were no issues. Water lines were secure and dry. We knew how to plug it in and leveling was a breeze. Since I recently had shoulder surgery I couldn’t take the maiden voyage with the new washer even though I’m the primary user. If I allowed my husband to wash my clothes they’d be pink and small enough to fit Barbie. The manual is thick and has several languages. I read the English part of the manual from start to finish before delivery (downloaded PDF) to be prepared in advance. So, I stood close by and supervised the husbands install. Later that night I read the manual again. It sits by the washer, too, as you will need to reference it a few times for the first few weeks. The washer is quiet. We weren’t sure if all was well as we’ve become so used to hearing our 27 year old washer. We had to check on it often as we washed our first load. It was kind of funny as we both stood and watched the laundry wash in the new washer. The lid is see through. The only time either one of us has seen laundry cleaning in process was at the laundromat. When we realized we were both standing there watching the laundry we laughed a bit. The settings are a learning curve but it’s not so complicated you can’t complete a few loads without referring to the manual. Some reviews I’ve read about certain setting options are not a concern if you actually read the manual. I like to do what everyone else does too as far as how to clean clothes and had no issues. You can wash Cold Only. You can wash with more water if you like. You can run economy loads or was non economy. There are rinse and spin cycles and there is a quick wash setting. What I found I triaging is the waterproof setting. Had to try that one out with a few rain parkas and some camping ponchos. Very impressive outcome. No tears, creases or entangled plastic messes. The wash cycles are long. Plan on at least an hour for most loads. That took some getting used to. The up side is the extra time used for spinning the washed load lessens the drying time. Running the dryer less is definitely a perk for energy saving. Other reviewers commented on the song the machine plays when the washing is finished. It’s kinda cute actually. Definitely better than a buzzer! And there is a different chime to alert for an error. We had one on the first day - unbalance code. This machine makes you think a little bit more about how you wash your clothes. Not a bad thing either. There is one feature I don’t like. But it may be a personal thing. I do not care for the location of the soap and fabric softener drawer. In the back is not helpful for those under 5’5”. Taking the drawer out to clean and dry out isn’t smooth either. If I’m to break anything on this washer first, it will most likely be that drawer! It can use some design improvement. I had a Whirlpool Duet set when they came out. The soap/beach/softener drawer was in the front left corner. We did add a step stool for me as at 5’2” I cannot touch the bottom of the drum for a sock or washcloth. I have one of those squeeze handle grabbers for those who can’t reach the top shelf and used that to grab the stray items from the bottom. As I mentioned above, drying time is literally 50% less time and heat used. I’m all about less heat and wrinkles. And the clothing literally comes out softer and cleaner too. We tried a king size plush weed blanket too. Folded it just like the manual says to. We used the bedding setting and walked away. The blanket was soft and thick, brighter and took less than 40 minutes to dry. We had some detergent pods left from our other washer and didn’t want to waste them so we didn’t use the soap dispenser for first few loads. We did use softener though and there were no issues. Don’t skip cleaning the machine every so many washes. It’s worth it. I wasn’t sure if it was a gimmick or a needed function when I read about it in the manual. It’s needed. Residue sticks to things like in your hair/skin or in your shower. Run the cycle as stated in the manual so the machine does its job On your clothes. We conducted an experiment. Husband is in landscape/hard & soft scrape. I’ve never seen him come home clean. We grabbed last seasons clothes we thought were clean and washed them just to see if our older machine was efficient. Nope. The wash water was so brown. And the clothes literally got last years stains out with ease. We recommend this washing machine. Overall score for us is a 4.6. We have to take off a point for the soap/softener drawer design. Another point for needing a step stool. 1 point for Best Buy requiring a new water line hook up kit rather strongly suggesting it. And the last point for not offering more than a 1 year factory warranty. For $800 - I would think the manufacturer would stand by their products for a little while longer. But we gave it 5 stars because it’s much better than a 4. ;)

So far so good. Only used it a handful of times in the last 3 weeks and it does clean very well. The only problem I had was on one load where there was still detergent residue left on 2 shirts after washing. So the next loads I added the extra water to the wash. Prior to purchasing I was reading the reviews and one stood out from the rest... people complaining about the jingle at the end of the cycle. YOU GOT TO BE KIDDING ME, people actually complained about something that turns itself off in matter of moments and the jingle isn't intrusive. Ahhhh the world we live in. I already washed some Sherpa Throws and was able to do 3 at a time, which was awesome. Then tried California king quilt with no problem.

Best washer I’ve ever owned. It does seem to take longer to do a load because of the 8 cycle but it cleans well. First washer without an agitator too and I love that because you can put more clothes in to clean and not having to worry about spreading the laundry around the thing!

The machine easily fit through the doors to get to the basement. It runs quietly and has multiple settings. The clear, glass lid allows me to see activity inside the machine. I value the setting for bedding/waterproofing so I could wash a mattress pad. Clothes come out clean. I like that there is not a central agitator.

I recently purchased this washing machine, and it has exceeded all my expectations! The machine is incredibly efficient, with a variety of wash cycles that cater to all my laundry needs. It handles large loads with ease, and my clothes come out spotless every time. The quiet operation is a huge plus, as it doesn't disturb the household even during late-night washes. The sleek design and user-friendly interface make it a great addition to my home. Overall, this washing machine has made laundry day a breeze, and I highly recommend it to anyone in need of a reliable and high-performing appliance!

I couldn’t be happier with my Samsung dryer. From the very first load, it was clear this appliance was designed with real-life use in mind. It dries clothes evenly and thoroughly without overheating, which has made a noticeable difference in how my fabrics look and feel over time. One of my favorite features is how quiet and efficient it is. Even with larger loads like towels or bedding, the dryer handles everything smoothly and finishes faster than my previous one. The sensor drying is especially impressive. It automatically adjusts the time, so I’m not wasting energy or worrying about over-drying my clothes. The design also deserves credit. It looks sleek, modern, and high-end, and the controls are intuitive and easy to use. I didn’t need to constantly check the manual. Everything just makes sense. The lint filter is easy to clean, which might seem small, but it makes regular maintenance effortless. Overall, this Samsung dryer has made laundry less of a chore and more of a set-it-and-forget-it experience. It’s reliable, efficient, and thoughtfully designed. I would absolutely recommend it to anyone looking to upgrade their laundry room with a dryer that truly delivers on performance and quality.

Works great no issues easy set up cleans better then my old Maytag agitator and gets more stains out and was light enough I got it down the stairs by my self they package it well so you can just slide it down the stairs and set it right up

I love my Samsung washer. It was just what I wanted. Large capacity and super quiet. Ordered it online and it was delivered to my house in just a few days. The service from Best Buy was spot on. Looking forward to many years of use.

I love my new dryer! It looks aesthetically pleasing while also thoroughly cleansing my clothes. The install was super quick and easy and I haven’t had any problems with it. My clothes look and feel cleaner than my last washer. It’s a quiet washer as well. The only con is the time it takes to wash a load. Even the quick wash is about 45 minutes but I know most newer washers have longer wash times. I’m loving my new washer overall and will recommend to anyone.

I love this washer. Not having the agitator makes it so easy to wash bedding and I can fit so much more in it. I was able to wash my Queen size winter blanket with no problems. I don’t know why everyone complains about the song at the end of the wash cycle, I like it & it’s not that long. Next, I’m going to order the Samsung dryer. I can’t hear the machine running from the next room, so it is quiet.

I have used this washer several times since the purchase and it works great. I’ve done hot, cold and warm loads and they all came out clean and smelling good. Extra large loads are no problem with the high water setting.

Great product, very quiet, easy to use, and cleans great

I love this washer! It works great, is quiet, and it sings when it is finished, instead of a shrill whistle. It can handle a good-sized load of laundry.