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Customer Ratings & Reviews

Your price for this item is $494.00
The comparable value price is $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3211 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 3,211 reviews
  • Rated 5 out of 5 stars

    Solid Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer that just works. More efficient than my last one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Broke 3 moths before its 2 years of use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was working just fine for the first 2 years, then, all of the sudden started to show different issues, with the drum as well as cycles. Its a shame to spend over $600 dollar for an item that only lasts 2 years

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Felix,

      We would like you to expound more on what's happening with your washer to determine how we can best assist you.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145868160) to help our team gather your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, the only thing I would change is the time it takes for each load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! Like that the time is displayed, large capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot of different cycles and large capacity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this washer: great capacity and features for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer, quick delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great right away, good installation by Best Buy. Much better than the old Kenmore it replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. No issues and very happy with it. Geek squad protection sucks to no end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cool looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced washer that the old one stopped working. This one works good. like the clear glass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the looks and performance of this unit. Extremely easy to use Aldo n

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve had zero issues with my washer. It’s sleek and easy to use. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Samsung at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is an excellent brand. I enjoyed my experience at Best Buy while purchasing these items. The saleswoman was knowledgeable, professional and pleasant. I have purchased several Samsung items from Best Buy and have had zero complaints to report.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and does a great job, didn't realize washers had so many new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Cleans my work clothes very well in a matter of minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coming Clean On a Cold Morning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *I made direct eye contact with the crew who delivered and install my washer, as they drove past my house. They did not return for approximately 45 minutes. Unless they made another delivery in the neighborhood (and I doubt it), this was the only sticking point of my experience. Given the current political tensions, I can't help but wonder if my race and the neighborhood contributed to the circumstances in executing this contract.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Waste your Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 3 years before giving out. Waste of money. Shook horribly constantly. We rearranged the clothes constantly and it would stop shaking. It’s a piece of crap. Wish I could get my money back. I would never buy from BB again. Customer service lately (2024) is the worst around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rebekah B,

      We understand the frustration of having a washer that shakes excessively. We are here to help.

      I have shared a link below for the steps if the washer is shaking. Please skip step number 1 since it is only applicable for front-load washers. Kindly watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      It would also be great if we could talk to you directly and gather more information about your concern.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146899329, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with energy efficient settings and so easy to handle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is awesome. Very quiet and easy to use. I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washer ever!! we love it as a family of 5!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer but it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I’ve ever owned. Not having an agitator leaves so much extra room for clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous capacity. Does a good job. Drum very deep for short people.

    I would recommend this to a friend