Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 12377503
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Horrible washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about a year and now knocks itself out of alignment every time it spins, takes 12+ hours to do a load, no matter the size. HORRIBLE! Will never buy samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Minch, We understand your frustration when your laundry takes a long time, and the washer goes out of alignment. Allow us to help.
If your washing machine takes time to do the laundry, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic. Kindly watch the video included.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
For more details, please see page 17 under "Flooring" and pages 28 to 29 under the "Loading your washer" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147160417) to help our team pull up your information.
Have a great day.
^Camille
Dissapointed - Very Loud & Cannot Shut Off Chime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an older Samsung 4.5 Cu. Ft. HE top-load washer model, also purchased from Best Buy, and this new one is a disappointment. In the pictures it looked like this was a newer version of the same washer, it is not. This model is at least 50% louder when running. It is much louder than the one this was intended to replace. Thankfully Best Buy is great with exchanges and returns, as this one is going be exchanged for another model! You CANNOT shut off the end of cycle chime or the button tones. It would be good if the advertisement specified that as I had never seen a washing machine that didn't allow you turn these off before. The end of cycle chime is loud enough to wake people up if you run it at night.
No, I would not recommend this to a friendDONT WASTE YOUR MONEY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this washer is very disappointing. Pretty much a few months after using, it was making load noises, after about a year the drum was bouncing uncontrollably and would stop with an error code. Paid over $200 to get it fixed, “was told it was the suspension rode” all 4 was replaced and 3 months later the same error code came back up. Please listen and don’t waste your money. Go with LG. This is my second Samsung washer that hasn’t worked over 3 years. & I use to only buy Samsung until the same problems keep happening. PLEASE GUYS DONT WASTE YOUR Money u pay for what u get. Just spend a little more money!
No, I would not recommend this to a friendUnbalanced every load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience is the same as other reviews unbalanced every load so frustating. Fine for 1 1/2 years and then it cant finish one load. Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to ensure that your washing machine is operating at its optimum level. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147090910, to help our team pull up your information when you message us.
Have a great day.
-John
No bueno
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and washer bounces around. Spring rods have been replaced and repair is not worth fixing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake violently. Learn more by checking the hyperlinks and watching the embedded video.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148318386) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Made a Bad Decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst machine we've ever owned. It has started having problems after 18 months. It goes out of balance almost every load, size of the load does not matter. It rebalances now and restarts the whole cycle again, if not monitored to stop. I've never owned such a poor performing appliance in my life. Called customer service who offered little to no help. Told me to recalibrate and if it still goes out of balance pay for a technician to come out. A 1 year warranty on a major appliance was the first red flag....I would never recommend this machine to anyone based on the experience I have had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how it feels to deal with a shaking washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 59 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
The link below contains instructions for when the washer's spinning performance needs to be corrected.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
No Hot Water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to read page 37 of the Users Manual to find out that there's not such thing as hot water. However, this occurs on ALL of the cycles, except self-clean. Called support. They said Hot water will damage my clothes. Really? I've been doing laundry for 40 years. Then support changed their tone and said it is what Samsung deems as hot water. How does Samsung determine what is "acceptable adult bath-water" and "comfortable swimming-pool water"? Page 37 "If you select NORMAL cycle, this cycle is the regulation and UL cycle. Since new washers must reduce the amount of energy usage as a first priority, customers will notice more cold water entering the washer. But, this is normal, not a problem. In those regulation cycles, Hot temperature is similar to acceptable adult bath-water temperature and warm temperature is similar to comfortable swimming-pool water temperature."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
Disaster!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t hook up the drain hose so the house was flooded. I filed a claim twice because they forgot to send the first one through. Now they said they will close the second case and wait to hear from our attorney. What? I’ve been buying TV’s, phones and appliances from Best Buy since the 90’s. I have 300 dvd’s from them. My go-to. But this one is a deal breaker. Buyers beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about the installation of the washer.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good, but it doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, until it just breaks after 3 years of usage. Looks like it's a problem with the suspension. Each spring (we need 4) cost over $120 to replace
No, I would not recommend this to a friendnot a good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this washer does not spin well, clothes are still very wet and take forever to dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can certainly understand how important it is to have your washing machine working as it was designed. We are here to help. Here is a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3rfJ901). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
AFTER 2 YEARS YOULL BE LOOKING FOR SOMETHING ELSE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did the job but suddenly started banging really hard and leaving my clothes soaked or restarting the wash once it go to 7-10 minutes left. My washer was 2 years old and once i youtubed the problem it seemed that this happens constantly with samsung products!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DayVid,
We understand how it feels to have a washer that doesn't work as expected. We'd love to help you.
Please see the model's user manual link below for the steps if the clothes are still soaked after a cycle on page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
Also, you can check the link below for the steps if the Samsung washer is shaking and takes too long to wash. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147412168, which will help our team pull up your information.
^Rainly
BUYER WARNING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy Samsung washers. They don't work! I had them come out for repair the first year 3 times and it still doesn't work. Only now it's not under warranty and they won't do anything about it. Leaves white product all over black clothes. The water bowl doesn't ever get all the clothes wet. They come out dry. Does not clean clothes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues getting the best performance from your Samsung Washer. Here are some important information that will resolve your issue. See links below:
https://www.samsung.com/us/support/answer/ANS00084866/
https://www.samsung.com/us/support/answer/ANS00030150/
Thank you for choosing Samsung. ^Brad
Samsung computer board problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An Error message showed up within first 3 days causing machine to stop. Machine will restart if you press start button but what an unnecessary hassle to keep doing this each time washer is used!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user865111,
Good thing that you bring this to our attention. I can help you with the error codes.
To better understand the error codes on your Samsung washer, I highly suggest checking the model's user manual link on pages 52-54.
https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145113400.
^Rainly
Wouldn’t by again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer doesn’t wash well or dry clothes well. Maytag is better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment about the washer's overall performance. We're here to help.
Here's a link to helpful tips if your washer needs to clean clothes properly. Please click on the embedded word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928039) to help our team pull up your information.
Have a great day.
^Camille
Unbalanced load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started to break down after 3 years. Ubalanced load signal every time. Common issue with samsung washers from what i hear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andres, we aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your washer's unbalanced concern. Please click the link and hyperlinks and watch the instructional video for tips.
Washing machine displays an error code (See unbalanced error):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147625915, to help our team pull up your information when you message us.
Have a great day.
-John
Spring rods done after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 years washer unbalanced on every load. Spring rods degraded way too quick. Aftermarket spring rods only work for a few months. EOM doing rods are 100 bucks each. Having to buy new washer. Piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justin, we want you to have an effortless experience with your washer. Let us have your washer taken care of.
If your washer gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
To check the availability and compatibility of your washer spring rod, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146594839) to help our team pull up your information.
Have a great day.
^Camille
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted 18 months. According to my research of other buyers experience, this is not unusual and attempts at repairs are fruitless. I hate that this will end up at the dump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MGall,
We can feel the frustration you have with this washer. We are here to help you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147268782), to help our team pull up your information.
Have a great day!
^Rodel
Worst washing machine I've ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washing machine I've ever owned. Simply put, the washing machine beats itself up during most washes causing it to spit out UL or UB codes meaning it's unbalanced. It's on flat ground and the feet are dialed in perfectly, internally it's just lacking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with the error code.
Below is a link to help you diagnose the error code you are getting. Kindly choose the "Unbalanced Load Error" do click on the embedded word.
Washer Error Code
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010620) to help our team pull up your information.
Have a great day.
^Camille
Unbalance issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer worked really well for 1 1/2 years. It is not quite two years old and it becomes unbalanced during the spin cycle at least two times/up to 5 times per wash, even while following manufacturers directions on how to load the washer. Clothes are completed soaked. It's time to get a new washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Kathyb. We'll be glad to help you.
Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is a guide t troubleshooting the washer when clothes are soaked after using it.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052924) to help our team pull up your information when you message us.
Thank you!
-Angelica
Good for a year, dead afterwards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer worked great for the first year and 5 months! After that, the motor died. Would not recommend - my washer previous to this worked excellently for about a decade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your experience with your washer. I'm sorry to hear that the motor died after a few months of use. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am proving you this link https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 for the warranty information of your washer.
Another link that you may find useful is this one https://www.samsung.com/us/support/troubleshooting/TSG01203022/. This link has the answers on why the washer is not working.
You can also visit this link https://www.samsung.com/us/support/service/ if you want to request for service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144196494.
-Noraina