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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3261 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,261 reviews
  • Rated 5 out of 5 stars

    Samsung-4.5 top load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with the washer, my family also love. my money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking good Samsung...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about my new washer/dryer. So far, so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales people were friendly and smart,,,, the delivery and installation guys were Excellent

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Not to good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash okay but not good spin at all, and make sound.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Gato2! Thank you for taking the time to leave your feedback. I understand that your unit is making a noise and it does not spin well.

      I understand that it must be frustrating and I would like to help by providing a link that will shed light on the noises you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001985)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143850961
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd style of this machine. We enjoyed our old model so much we decided to get the newer version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer & Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, good service. Best Buy provided a good product with excellent service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased has been in use but makes to much noise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know the disappointment of dealing with a noisy washer, YvonneH. Let us help.

      Below is a link containing the troubleshooting steps for a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We have also provided the user manual for your model. See page 48 for other recommended actions when the washer is noisy.
      https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149664337) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to order ,quick delivery from warehouse to store .Product works great and customer service very helpful

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so happy to hear this, Dkennedy! We hope you keep enjoying this washer for a long time. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a months. So far all good. Easy to use. The control layout is logical. Quiet when running.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes well but doesn’t rinse bed sheets properly

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samantha,
      I see that you are having some concerns with caring for for your bedding inside of your Samsung Washer and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/answer/ANS00047247/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143269184. We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung - 4.5 cu. ft. 8-Cycle Top Load Washer with

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer, I did my research and could not be more happy with this purchase. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m really impressed with this washer. Cleans and rinses better than the old one I had.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice looking

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice, but I think not having the agitator in the middle the clothes don’t move around and circulate as much.. Even at the highest water level the clothes don’t get fully covered.. also, I think for the money there could be more washing cycle options.. I don’t feel it washes the clothes completely clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for sharing your experience with the water level for the washer. Let us go ahead and get you some tips and tricks to maximize the potential of the washer.

      Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's friendly, secure, and positioned where you want it.

      Install a Samsung washing machine in your home / Calibrate your washing machine
      https://www.samsung.com/us/support/answer/ANS00051342/

      Samsung washing machines are highly efficient (HE) and use significantly less water than previous generations while keeping your clothes clean. If water isn't entering your washing machine, it will typically display an error code.
      Please see the link for more details.

      Samsung washing machine water fill issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145467465) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first brand new washer purchase. I am pleasantly surprised with how great this washer is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective and efficient!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fast and efficient! A little noisy but nothing unbearable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to be quick and effective. Have not had any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Load size sufficient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was as expected. The washer is large and the load size is sufficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Top load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes one of the most durable appliances. Super happy with this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But the washer for my daughter and her family of 5

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wish the washer drum was designed better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the matching dryer--it is not designed well to keep bedsheets from tangling and trapping other items (pillow cases, washcloths, towels). It's a simple interface though: select your temp, water level and time. I wish it had some more common choices. It has a great size and the sensor that knows how much water you need is useful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Gamer,

      We are glad to hear that you are using Samsung products. We are here to help you out with your bedsheets from tangling, to address this concern let me share a troubleshooting link.

      Laundry is tangled or wrinkled after washing:
      https://www.samsung.com/us/support/troubleshooting/TSG01218323/

      To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1144961005) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung