Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 6416175
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
I
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I load towels it stops at the rinse cycle I have to hit pause and then start. This is very inconvenient for me when I think the cycle should be completed it's stuck on the rinse cycle and this prolongs my wash day I have to keep checking on it. This just happens when I put a load of towels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer not completing cycles. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143061553. We thank you for being a part of the Samsung family. ^Brad
Samsung prodigie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer, it doesn't leave any stains or ripps my clothes
No, I would not recommend this to a friendGood washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is okay so far. Works fine and takes up less space.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there 3feathers, I am glad to see that you are enjoying your new Samsung Washer and appreciate your review. We are pleased to know you like the machine. Welcome to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Noise level
Brand new washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how quiet it is. Was kind of Leary about an impeller vs agitator but love all the room it has and my clothes come out so clean
I would recommend this to a friend Good functional unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More capacity than machines with a central agitator.
I would recommend this to a friend- Cons mentioned:Agitator
Bad Investment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this purchase. Fiest time, Samsung appliance purchased. The washer provided horrible service despite looking very good. The dryer of the same model caused more havoc on my electric bill. Thanks to Total Tech membership that i was anle to return both items. Dont recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can imagine your frustration about the experience you had with your Samsung washer and dryer. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer so far... Great value & large drum for the blankets
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it got my sons new house he lives it would definitely purchase again
I would recommend this to a friendClothes are clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well so far. It can be a bit loud but our clothes are all clean
No, I would not recommend this to a friendDon’t Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pump died on it one month after the one year warranty expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your dismay about the washer pump that died, Petey.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great machine, works well and lets me control the water level
I would recommend this to a friendSamsung is Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beginning to question a lot of good manufactured by Samsung… Not the quality I expected and they really don’t stand behind the goods they make… Doesn’t matter if it’s a cellphone, washing/drying, television, etc… Terrible…In view of the machine the pump went out and I am glad to have Best Buy protection plan…Because Samsung wouldn’t honor their warranty. Look at other product, but don’t waste your money buying Samsung products, unless you get a protection plan through someone else.
No, I would not recommend this to a friendReplacement Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm having some difficulty getting used to this new "smart" washer. In addition to the numerous function choices, the machine has a variety of "noises" that I am not yet familiar with and cause me to check the machine many times during the washing cycle.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Dhb2, I realize that you have some concerns with your Samsung Washer making different noises during the cycle and I would like to ease your mind of that stress. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We are here if you need any further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144018479. We thank you for being a part of our Samsung family. ^Brad
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good machine, I like this washer, but no Is the big things
I would recommend this to a friendmachine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washing machine would work better with larger agitating
I would recommend this to a friendRepeated Clutch Motor Failures; Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We originally purchased this washer in May 2021. Within a couple months it started making a cranking, plastic gear grinding type sound. In Sep 2021 the first repair was done to replace the clutch motor. By Nov 2021 the same noise was back. The clutch motor had failed again. We were offered a replacement unit. We took delivery of that in Dec 2021. By Mar 2022, the same noise on the new unit was present. In Jun 2022, the clutch motor was replaced. By Oct 2022, the noise was back yet again. Needed a new clutch motor. It is evident through a documented and repeated history, that the clutch motor itself is faulty or these units are designed in such a way that they make the clutch motor fail prematurely. While Samsung's support process is aggravating to say the least, they have stood behind their product along the way and repaired or replaced it each time. For us personally, we've opted to move on to a new brand. I would absolutely avoid this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dale,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Too high tech for me.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like a lot of options for cleaning and digital display this is for you. I only used twice and didn't like it. It would pause and pop codes. I wanted something more old school and basic dials.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working washer and clean clothes, DeniseJ. Let's go ahead and see why it stops spinning.
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Error codes play a vital role in making sure your washer stays in good condition and give you a starting point if there are ever any issues. Please check this link for details.
Samsung washing machine information and error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/only using the defaults. Please check this link for details.
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145421505) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Annoying washer...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this washer - 2 things I already hate: 1. No way to turn OFF beeps and "end of wash" 30 second "melody". Insane!! 2. The default water level setting for "Normal" wash is "Extra High" and water Temp is "Warm". So if just press power button and Start, this is what we get. Why on earth doesn't water level default to "Auto Level" and Temp to "Eco Warm"? Very wasteful of water and energy to warm the water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustrations regarding some of the washer's features and wish to aid you with this, TimF.
I have shared the manual to learn more about the basic instructions regarding the washer's "Temperature" and Water Level" operations. Please read through pages 31-32 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914812, to help our team pull up your information.
Have a great day!
^Chrystel
Never buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too long for a load of clothes can’t wash blankets or comforters very deep barrel. I don’t understand how you cannot wash blankets I would never purchase. This only thing you do is just swish your clothes from side to side. I don’t even think the clothes be clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alisa,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
The actual time required for a cycle may differ from the estimated time in the display depending on the water pressure, water temperature, detergent, and laundry.
Here is a link to the user manual; kindly go to page 33 for a guide on how to wash blankets and comforters.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147968280) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it installed properly , but small dent came that is ok
I would recommend this to a friend