Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 6416175
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
You left a leak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who installed our washer left our water valve leaking. It wasn’t leaking before. I’ve been trying to schedule your team to come out and fix it and it’s nearly impossible to have anyone take my request seriously. They keep telling me they’ll be in touch in 24 hours. I will not be purchasing anymore appliances from Best Buy. This has been a truly disappointing experience.
No, I would not recommend this to a friendStay away from samsung.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy at all. Clothes still smells bad after washer get done. Called help desk to see if there is an issue but no one seems to know how clothes should be washed. It fills with water and detergent and washes clothes and after filling again with water and cycling again, it just drains water. How is it normal behavior.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can understand your frustration. It sounds like this may be a unbalance concern. It is common for a washing machine to add water, spin cycle, drain water, add water, and spin cycle again if the load is unbalanced. If you run into any other problems, please be sure to reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143890549
Don't recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest. Takes forever to wash, gets stuck on certain cycles and restarts, which I could afford new ones, I'd get rid of these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Issa,
We appreciate your review of your overall experience with the washing performance of your Samsung washer, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung washer has a spinning issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains what to do when your washer stops mid-cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
For reference, I've also included a link to a guide to learning the best laundry load size for your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144952116) to help our team pull up your information.
Thank you!
-Angelica
- Cons mentioned:Balance
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank God I bought the protection plan. My washer is already off balance. Haven't even had more than a month. Not happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kelly, I see you are having issues with your Samsung Washer not operating properly and understand this needs to be resolved so the machine will work properly. I would like to offer some helpful information that will resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If your issue persist, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143416000. We thank you for being a part of our Samsung family. ^Brad
Good Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. The sound can get annoying at times when it completes its cycle, but i prefer to hear it when its done.
I would recommend this to a friendAwesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would totally recommend this washer. I love the pre load feature to add the detergent, load the cloths and walk away.
I would recommend this to a friendWasher broke early
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 45 days then the drain pump went out. Had to get Samsung to come fix because Best Buy said was out of warrant time with them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jaytif1202,
Thank you for purchasing a washer from us. Samsung products are designed to provide convenience and satisfaction.
And it's sad knowing that one of our valued customers like you had to experience an inconvenience with our washer.
You may want to click on this link for some troubleshooting steps you can follow regarding your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Also, to know more about the warranty information regarding your repair request, you may click on this link.
https://www.samsung.com/us/support/warranty/
Let me provide you with options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Customer Support:
1-800-726-7864
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144140761
^Quennie
I TRIED!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was defective! Maybe a good washer never got to find out. It didnt work.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand your disappointment in receiving a defective washer. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about available options.
Have a great day.
-John
Samsung Washer - Dont Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer ONLY repurchased as was covered on extended warranty. Do not recommend. Lots of issues!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the washer, GwendolynM.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We love Samsung phones - washers, not so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washing machine in November, 2023 and it inexplicably stopped working in the middle of a cycle in February, 2024. We are some distance short of impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
Check out the link below for steps to take if your washer suddenly stops spinning during a cycle. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
Samsung washing machines won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146906392) to help our team pull up your information when you message us.
Thank you.
-Kimberly
DONE WITH SAMSUNG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought washer dryer set both broke in 1st year. Washer fixed without issue, dryer broke, got no help, and now is garbage!! Never ever buy Samsung!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand having a dryer that falls short of your expectations can be disappointing, CarolynS. We want to inquire about what is happening with your dryer so we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148035062, to help our team pull up your information when you message us.
Have a great day.
-John
Failed quickly, too expensive to repair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this in a rental unit for less than 2 years. It now won't drain properly, and I"m being told it'll cost almost as much as a new washer than to fix it. It's gotten some use, but absolutely no way it should be this expensive to repair, especially after only 2 years! I won't be buying Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dsal!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer is not draining. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/.
You may also refer to this link/video about "What to Check if your Washing Machine doesn't Drain": https://www.youtube.com/watch?v=pD9Pg6UU3Aw.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on page 49: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777655
Have a great day.
Melardo
Washer pick up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to call local store 3 times about picking up the washer, all 3 times was put on hold for over 20 minutes. No one ever picked up.I would recommend the product, but not the store.
I would recommend this to a friend- Cons mentioned:Agitator
Unbalanced every load!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Was great at first and only 1 1/2 years after purchase it goes unbalanced non stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, TenishaG. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washing machine displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052717) to help our team pull up your information when you message us.
Thank you!
-Angelica
Bad purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly erroring out when using specific settings. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
We understand that dealing with a washer with an error code can be challenging. We're here to help.
Here is a link with information about the washer error codes. Check the guide and select your unit's error code for recommended actions. We suggest checking the hyperlinks attached to the resource for other helpful tips.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146738970) to help our team pull up your information when you message us.
Thank you.
-Angelica
Bad item
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the 1 month stard to give me a problem, smell like is burn
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AniulkaV,
The washer is essential in every household in order to have clean clothes. Let’s gather the information you need to ensure your clothes are clean after each cycle.
The link below will help address the burning smell from the washer. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148692767) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Don’t Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this machine. It constantly beeps and will not complete a wash cycle. I’ve only had it one week. I don’t see anything smart about it. I’m not sure if it’s defective or the delivery guys didn’t hook it up correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TauraH, we know the significance of having functional appliances at home. We're here to help you.
If your washer won't complete a cycle, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146612819) to help our team pull up your information.
Have a great day.
^Camille
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it the clothes come out almost dry after the spinning!! Recommend!!!
I would recommend this to a friendNeeds improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor on this machine is extremely loud and the wash cycles could use more water. The one good thing is that there is very little vibration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine not filling with enough water (https://bit.ly/3tBrbXd). In addition, here is a link to another troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3AgA4ag). If the issues continue or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085206) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Overall performance
Too good to be true
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never let me down, ashley look at me A++++++++++++
No, I would not recommend this to a friend