Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 6416175
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
Failed quickly, too expensive to repair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this in a rental unit for less than 2 years. It now won't drain properly, and I"m being told it'll cost almost as much as a new washer than to fix it. It's gotten some use, but absolutely no way it should be this expensive to repair, especially after only 2 years! I won't be buying Samsung appliances again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dsal!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Washer is not draining. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Washing Machine does not Drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/.
You may also refer to this link/video about "What to Check if your Washing Machine doesn't Drain": https://www.youtube.com/watch?v=pD9Pg6UU3Aw.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Washer on page 49: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777655
Have a great day.
Melardo
Washer pick up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to call local store 3 times about picking up the washer, all 3 times was put on hold for over 20 minutes. No one ever picked up.I would recommend the product, but not the store.
I would recommend this to a friend- Cons mentioned:Agitator
Unbalanced every load!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Was great at first and only 1 1/2 years after purchase it goes unbalanced non stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, TenishaG. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washing machine displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052717) to help our team pull up your information when you message us.
Thank you!
-Angelica
Bad purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly erroring out when using specific settings. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg,
We understand that dealing with a washer with an error code can be challenging. We're here to help.
Here is a link with information about the washer error codes. Check the guide and select your unit's error code for recommended actions. We suggest checking the hyperlinks attached to the resource for other helpful tips.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146738970) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Ease of use, Noise level
Musical washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first washer without an agitator. It is quiet, easy to use and washes well, even large loads like bedding. It takes a while to start up and the water does not start until the lid is closed. I have not used the self clean feature yet but it I like that it self cleans. Also like the tune it plays when the wash is over!
I would recommend this to a friend - Pros mentioned:Noise level
No issues! Happy so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this washer has been great. About two months ago, our old GE washer gave out, and it was so hard to find a washer that had actually good reviews that weren't sponsored. Every washer I saw online seemed to have some type of problem, and my maintenance guy told me specifically to stay away from Samsung washers (he was pro Whirlpool and Kenmore, because he said they had more easily replaceable parts, but there were none online with good reviews I liked). What do you do when Samsung is the only washer with decent reviews?? I gave in and hoped for the best. So far, the washer is great. It's spacious, my clothes are clean, and I can see the inside! I got the impeller because it was the one that was available the fastest, and I've had no issues. My clothes are clean all over, and there aren't any spots missed or anything like that. The time of the wash does take a while, like over an hour, but it's quiet and I care about that way more. I thought I'd hate the little song it plays at the end of the wash but honestly I don't even hear it most of the time. I ended up buying the 5 year geek squad protection (for fear of parts rusting like some reviews have said about Samsung washers) but so far I really like it. Here's hoping they've stepped up their washer game!
I would recommend this to a friend Don’t Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this machine. It constantly beeps and will not complete a wash cycle. I’ve only had it one week. I don’t see anything smart about it. I’m not sure if it’s defective or the delivery guys didn’t hook it up correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TauraH, we know the significance of having functional appliances at home. We're here to help you.
If your washer won't complete a cycle, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146612819) to help our team pull up your information.
Have a great day.
^Camille
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it the clothes come out almost dry after the spinning!! Recommend!!!
I would recommend this to a friendNeeds improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor on this machine is extremely loud and the wash cycles could use more water. The one good thing is that there is very little vibration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine not filling with enough water (https://bit.ly/3tBrbXd). In addition, here is a link to another troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3AgA4ag). If the issues continue or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085206) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Bad machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well and stop working don’t buy it, waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KliberL,
We want to know more about what occurs with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Try different washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this washer, just spend an extra 100 and get a better one... out of the 8 washers I have had past 10 years this is the worst..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roka,
We appreciate you reaching out regarding your inconvenience with our Samsung washer and we know how important washers are especially if we are doing tons of laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the washer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine+issues&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime:
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208470
Thank you for choosing Samsung. Have a great day.
-Trisha-
Modern Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great clothes washer that cleans my clothes quickly and thoroughly.
I would recommend this to a friendNoisy & cheap quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is the loudest washer I have ever had. The 8 year old Samsung washer that this one replaced was so much better. Not satisfied with this purchase at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Washer. Here is a helpful video that will help you achieve the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Thank you for choosing Samsung. ^Brad
Annoying chimes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star simply for the chimes that you can't mute. Too annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mema,
Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Crap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside of the washer is already bubbling up. Ive had it for 24hrs. Complete disappointment. Total junk. Will never buy Samsung again.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Doesn’t always ring enough water out of clothes causing drying time to be longer. Doesn’t measure up to my previous Whirlpool Cabrio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Washer not spinning your clothes out properly. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Thank you for choosing Samsung. ^Brad
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on June 18th. On July23rd, the washer stopped working. Doesn’t even turn on. Checked the outlets in case there was something wrong in my house, everything worked. Made the claim with Samsung, still haven’t get a technician to come check it out, it’s been a week already…..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Laura, I understand you are waiting for a repair on your Samsung Washer and know how tedious this can be. i would like to offer some assistance to ensure you have the best repair time. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563381. We would like to welcome you to our Samsung family. ^Brad
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for a month and it smells like burning rubber/plastic after washing bedding. I have a service tech coming out to look at it, but it obviously can't handle larger loads well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
All we want is to get you assisted with your washer.
Here are some links to help you with the washer. Also, kindly click the hyperlink for "Cycle that is selected."
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further support, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145862755, to help our team pull up your information when you message us.
Have a great day.
-John
Washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with the machine and the size of the product washing capabilities.
I would recommend this to a friendFast and efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this, no problems so far and the wash is good!
No, I would not recommend this to a friend