Customer Ratings & Reviews
- Model:
- WA45T3200AW
- |
- SKU:
- 6416175
Customer reviews
Rating 4.6 out of 5 stars with 3241 reviews
(3,241 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Love the way it looks broke four days after buying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it broke! Was very nice looking, love Samsung but the drum inside broke four days after buying it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer drum. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142583070. We thank you for being a part of the Samsung family. ^Brad
Rated 5 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product make my life easier no more laundromat
I would recommend this to a friendRated 1 out of 5 stars
Water doesn’t shut off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes I have to manually cut off the water. After the rinse cycles the water doesn’t shut off it keeps filling up the washer. I bought the washer brand new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Darryl D,
We understand how disappointing it is to have a washer that doesn't work as expected. Allow us to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471053, which will help our team pull up your information.
^Rainly
Rated 2 out of 5 stars
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer replaced still can’t get hit water on normal load. Can get it on bulk!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A washer is a big help for us to do our laundry. We are here to help Rock.
Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible.
See page 37 If you select NORMAL cycle, this cycle is the regulation and UL cycle. Fills with the wrong temperature water on page 49. Setting a desired temperature on page 31.
https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
The washing machine water fill issues: (Washing machine fills with the wrong temperature water)
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145372113) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 2 out of 5 stars
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very weak motor. It stops for hours for alittle heavy load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdulwakilA,
Let us go ahead and check how your washer can perform better and avoid being stopped while using it.
This problem occurs temporarily due to low voltages and will be solved when the power recovers and make sure your washer is not overloaded.
You may refer to these links:
Washer power issues: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A complete video to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
The below link is the user manual for your model. Turn page 27 (Run calibration), pages 28-29 (Loading your washer), and page 48 (Stops) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145776475, to help our team pull up your information.
Have a great day.
Melardo
Rated 1 out of 5 stars
Worst customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is great, but overall, Best Buy provided me with the absolute worst customer service, I have ever experienced. Buy the products done and ct from anywhere, but Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with your recent purchase.
Have a great day.
-John
Rated 1 out of 5 stars
No working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a momth stop working and i will try to get a refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alejandra,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that stopped working; kindly choose the one that matches and click the embedded words.
Samsung washing machine power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003761) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Rated 2 out of 5 stars
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the washer is fair not great. The noise is loud when in use. Sometimes I just close the laundry room door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Washer being to loud and I would like to help. I have some helpful information that will ensure you are getting accurate results from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any additional assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143028330. We thank you for being a part of the Samsung family. ^Brad
Rated 2 out of 5 stars
Samsung Support is terible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible support from Samsung, Would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VeryUnhappy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience and we will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144348557
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 1 out of 5 stars
Clothes not cleaned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased just one month ago. The clothes could not be cleaned as expected. Now it is getting much worse. We tried every way, changed washing liquid, and tried to do deep wash. But it doesn't clean at all. The clothes come out as dirty as they were.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your new Samsung Washer and I would like to make sure you are getting the ideal results from your unit. Here are some of our best practices to help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews but this washer is so bad. The clothes come out covered with lint and looking dirtier than when they went into the washer! It doesn’t appear to have a trap to be cleaned and the manual doesn’t provide any solutions to this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The best cleaning experience is what we want our customers to have, KathyC. Let me send you some links to guide you in cleaning your washer.
Routine maintenance and cleaning, combined with the proper use of additives, will often correct and prevent the issue.
You may refer to these links and videos:
Laundry is stained or damaged: https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Clothes are not clean: https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Get cleaner clothes:
https://www.samsung.com/us/support/answer/ANS00084866/
How to clean your washer: https://www.samsung.com/us/support/answer/ANS00030150/
Keep your washer clean (video from 0:20 to 1:40): https://www.youtube.com/watch?v=r0eKb8KIfZo
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A full video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Cycles, settings, and features on your washer: https://www.samsung.com/us/support/answer/ANS00061937/
Use the right amount of detergent: https://www.samsung.com/us/support/answer/ANS00031847/
Leveling your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
The below link is the user manual for your model. Turn page 27 (Run calibration) and page 51 (Stains on clothes) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749443, to help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Washer review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for grandson and got his opinion on how it is doing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I would like to say congratulations to your grandson for his new Samsung Washer. We are sure that he will love the features that we have included in this product, but we would love to hear an update from him on what he is loving on the machine. Thank you for choosing Samsung. ^Brad
Rated 1 out of 5 stars
very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace old washer for tenant.Never worked since day one, purchased on 12/29/2020, deliverd on 1/6/2021,contact samsung on 1/9/2021 for repair, still not resolved the issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142978752. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Capacity, Noise level
Rated 5 out of 5 stars
Washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully, holds a lot of laundry, it gets things clean, its quiet!
I would recommend this to a friend - Cons mentioned:Agitator
Rated 1 out of 5 stars
Washer doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am scheduled to get another washer because this one doesn't work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for letting us know about your experience, Pa123. We hope you're able to enjoy your new washer soon. ^Jecca
Rated 1 out of 5 stars
Bought new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washer for a month and broke down, spin cycle makes washer bounce around loud. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad that the washer cleans the clothes well, JoseD.
Your washing machine may shake, move, and make noise while spinning.
This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.
You can check the troubleshooting guide below about the Samsung washing machine shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw
You can also check the model's user manual link below on page 48 about noise and vibration and pages 24-25 about the steps to level the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
I have provided related Samsung links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145681844, which will help our team pull up your information.
^Rainly
Rated 1 out of 5 stars
POOREST CUSTOMER SERVICE EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER THOUGHT BEST BUY WOULD BE SO UNPROFESSIONAL! OUR DELIVERY PROMISE OF 12/18 CHANGED TO MAYBE 1/4 AFTER 2 PHONE CALLS 12/17 THAT VERIFIED DELIVERY 12/18. ON 12/18 I GOT A CALL AT 11AM (DELIVERY WAS SLATED FOR 12 OR AFTER). WORST SERVICE AND TIMELY COMMUNICATION EVER ! ! ! YOU RUINED XMAS AND OUR TRUST IN BEST BUY ! ! ! MARK DAVID
No, I would not recommend this to a friendRated 1 out of 5 stars
I hope you like a lot of beeps
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud obnoxious tones play after everything it does, and there is no way to turn it off at all. I ended up opening the system and disconnecting the speaker. I couldn't take it anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144109296) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year and now aggressively shakes. Didnt buy a warranty thinking Samsung would make a washer that lasts, I was wrong. Now I have to pay for a repair. Also the annoying jingle when a load is finished is ridiculous, and you cant turn it off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us of your overall experience with the performance of your Samsung washing machine, JesseS. We're glad to help you.
If the washer is shaking/vibrating, you may refer to the link below to troubleshoot.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145072815) to help our team pull up your information when you message us.
Thank you!
-Angelica
Rated 1 out of 5 stars
Less than a year it has failed.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had since August all of a sudden it smelled like melted plastic and stopped working. It’s be used lightly, will be calling company tomorrow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeannine,
Thank you for reaching out to us and we are glad to know that you are using Samsung washers. We apologize for the inconvenience about the washer that smelled like melted plastic and stopped working. Don't worry we will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
The washing machine will not turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144327434
Thank you for choosing Samsung. Have a great day.
-Trisha-



















