Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 6416175
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
Suck washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer don’t wash good especially baby poop! Suck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I hear you are having issues getting clean clothes from your new Samsung Washer and know that is not acceptable. I would like to provide you with our best practices that are guaranteed to provide you with the ideal clean clothes. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143399451. We welcome you to our Samsung family. ^Brad
Noisy machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy, not sure our machine is working correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Leinad,
I see that you are experiencing issues with your Samsung washer making noises and I would like to offer some help to make sure that you unit is working properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you continue to experience any problems, let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143269809. We apologize for any inconvenience and welcome you to our family. ^Brad
Broken new washer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received this washer Oct 3. Today Dec.9 it’s starting to emit a burning odor and stop working. It will not spin nor rinse! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Valued Customer,
I see you are having issues with your newly purchased Samsung Washer. We strive for our customers to have the best experience with their machines. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142720496. We thank you for being a part of the Samsung family. ^Brad
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst bought in feb and now is breaking down keeps saying error code D1 or EC it will start to work then just stop and error code won’t go off I’ve tried everything it was a waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with your Samsung Washer displaying an error code and know how frustrated you must be not being able to use your machine. I would like to provide some help with some information that is sure to resolve the problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
if you need additional assistance, please reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495563. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Fire smell 2 months after purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 months ago and already not working. Fire smell and will not drain.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MeredithS,
We know how you feel when the washer smells fire and does not drain. Let us help.
Below is a link detailing what to do when the washer produces a burning smell.
The washing machine has a burning smell:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell
We have also provided the troubleshooting link to help when a washer does not drain. It also includes other resources to check when the washer is level, clean the unit, and watch a video from start to finish.
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may also refer to page 49 of the user manual for other solutions when the washer does not drain.
https://downloadcenter.samsung.com/content/UM/202405/20240520094251568/DC68-03850D-06_IB_WA3200T_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Waste of time & money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Wasted my time and money renting a pickup just for it to not work then I had to pay to rent a pickup again to drop it off. I was so angry & disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crissy,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your washer. We apologize for the inconvenience of the washer did not work. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Proper installation of washer in your home:
https://www.samsung.com/us/support/answer/ANS00051342/
Washing machine buttons won't work:
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243356
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice but leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice. But it’s already leaking everywhere. Haven’t even had it for a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AdrianG, we are sorry to hear that you had problems with your washing machine. You stated that it started leaking. We are here to help you. We would love to speak with you further about the concerns you are having with your washing machine. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144082587) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Terrible Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung "Vibration Reduction Technology" should read, "Vibration Rattletrap Technology" since with even tiny loads, this Washing Machine will lump most items onto one spot, go into spin cycle, and create a loud banging vibration---and possibly shut down altogether. I had a Best Buy technician here to measure the vibration which, of course, they said was normal on "today's machines" because many are mostly plastic inside. ---Part of the problem seems to be the "impeller" which is different from an “agitator” which is a large rotating post to mix around the laundry items. The flat impeller saves space, but the laundry sloshes around and can easily end up in one area, so the spin is frequently out of balance. ---With 2 t-shirts and one dress shirt today, the machine vibrated fiercely, but did not shut down. That’s 3 shirts that created a vibration problem! Just imagine what heavy towels and blankets will do. Go with agitator, not impeller, or try non-Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonB,
We wanted to thank you for sending this review.
Here is a link to "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I also shared this link about "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/
The below link is the user manual for your model. Turn page 17 (Flooring), page 27 (Run calibration), and page 48 (Troubleshooting - Vibrates excessively or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
You may also refer to our website for the list of our Top load washers with Agitator: https://www.samsung.com/us/home-appliances/washers/all-washers/?type=Top+Load&washing_action=Agitator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145264437), which will help our team pull up your information.
Have a great day.
Melardo
Poor Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party came for install. He left the washing machine in the garage because he said that the pan in the laundry was not correct. The pan is correct. The builders manager on site had to come and hook it up AFTER I paid for the service
No, I would not recommend this to a friendPoor delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be glad to review if the right washer had been delivered. I am one dissatisfied customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to receive an incorrect unit, Shirlie. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Samsung washer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too loud. The wash cycle is described as a hum but it is louder than that. You would always keep the door closed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can definitely understand how frustrating that can be. You are a valued member of Samsung and your experience matters to us. we are here to help. Here is a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3geN1Z0). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130400) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Off Balance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we loved this machine but now that we have had it for a year a half and it takes hours, like over 6 to wash a simple load. Make sure you buy the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Jessica. We're here to help.
Here is a link to the troubleshooting steps to try when your Samsung washer runs too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If your Samsung washer is shaking/vibrating, you may refer to the links below for the troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a helpful link to learn the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145040391) to help our team pull up your information when you message us.
Thank you!
-Angelica
Be aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smells like burnt rubber or when a candle burn out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! I understand that you have a burnt odor coming from your washer. Please know that we hear your concerns and they do not go unnoticed. At this time we would like to communicate further to see how to better assist with your concern. We can be reached via any of the following using ticket number: 1143920766
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Nothing But Problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had nothing but problems with this machine. Have had the motor replaced twice under warranty and now it's giving us problems again. Avoid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your overall experience with your Samsung washing machine, JustinH. We want to learn more about what transpires with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Pros mentioned:Capacity, Noise level, Overall performance
Quiet, sensible, reliable washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient, big capacity machine. As the water fills, it flushes the detergent out of its holder, which disperses the detergent very well. Thus far, doing loads of all sizes from towels to sheets to jeans to delicates, nothing has been damaged by this machine. I also like the eco-warm temp setting. Samsung appears to have designed a good washer. I had an Amana for 1 day - it would only fill and empty - nothing else. The employees from the store said it is common with Amanas to have a malfunctioning motherboard right from the factory. No thanks. I hope to have this Samsung for a long time.
I would recommend this to a friend washer problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was damaged and it still hasnt been exchanged..
I would recommend this to a friendBrand response from Samsung
Posted .We understand how essential to have a working washer in your household at all times, KathyR. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146621431, to help our team pull up your information when you message us.
Have a great day.
-John
Bad washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible washer broke down a couple of months later
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We are here for you anytime. We want to know more about what is happening with your washer so that we can provide support appropriately.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146484146, to help our team pull up your information when you message us.
Have a great day.
-John
Don't get this one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy. Awful. I'm getting rid of mine after just 3 months Samsung supposedly makes the quietest washer, not this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with the washer after having it for a few months, RosieD. Let us go ahead and figure out what the noise means and how to improve the washer.
Samsung washers typically operate quietly, and the majority of noises are either expected or simple to fix. You should choose the noise in this guide that most closely matches the noise your washer is making, even if it isn't a perfect match, because noises can vary and are difficult to describe with words.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washing machine shakes, vibrates, or is noisy https://www.youtube.com/watch?v=ywOrH59K9Rw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145507253) to help our team pull up your information when you message us.
Have a great day.
^Charles
Tried for 4 hrs to level it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it leveled. Returned it. Bought an LG with agitator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144641958.
-Noraina
Samsung-never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small defect that one Samsung technician told us he will order a replacement part. But second technician said they won't fix it.
No, I would not recommend this to a friend