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Customer Ratings & Reviews

$599.99
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Comp. Value: $769.99

Customer reviews

Rating 4.6 out of 5 stars with 3241 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,241 reviews
  • Rated 5 out of 5 stars

    Samsung New Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and excellent quality on the product overall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no wter coming in

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive had this six months and it is not working it sat in the same place no movement or unplugging and no water having a hard time getting help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dee Dee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone needs to call me ASAP, water is leaking from the bottom

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DeedeeF,

      We are glad we could be of service.

      Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.

      You can check the troubleshooting guide on the model's user manual link on page 50.
      https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf

      Also, I have shared helpful links below.

      Samsung washing machine is leaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/

      You can watch the video link below about what to do if Samsung washer leaks.
      https://www.youtube.com/watch?v=jgKRn1xR_qs

      You can check the available services that we offer on the link below.
      https://www.samsung.com/us/support/service/

      We would love to speak to you directly and address all your concerns about your unit.

      Please feel free to reach us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145634368, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Defective & Limited Delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer came in defective and it taking Best Buy 3 additional weeks to replace.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of the status of the washer when it was delivered and the experience with the replacement.

      Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Low end model.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was sold to me as brand new model not as an entry low end model. It’s not quiet. And I do not like the way my clothes look when they come out of the wash.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CBCB! I have a couple things I think might help you. First, this link (https://bit.ly/3bLB3TF) can help you with the noises you are hearing from the washer. I also have this link (https://bit.ly/2Rhm3De) that can walk you through what to do if your clothes are not getting clean. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Too good to be true

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never let me down, ashley look at me A++++++++++++

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dented during delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was dented during delivery and have already done a customer feedback and still can’t get someone to call me back

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes and hour and 25 minutes to wash makes horrible rubbing and scrapping noises while washing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are have concerns with your Samsung Washer. I would love to help by providing some helpful information to resolve your issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Wow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is the best washer I have had thus far. Not having an agitator has so much room for clothing and cleans just as well. Not a lot of bells and whistles but all I will ever need.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, is efficient and quiet. Have only good things to say at this point. Delivery and install went very well also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Samsung top loading washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, no problems everything‘s working good The only problem I had was with the delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    My review of my Samsung washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought washing machines several times over the years, but this one is the best. I mean, no agitator to break down, my clothes and bedding come out so much cleaner. I highly recommend buying this machine to anyone who needs one, u will not be disappointed. I have also purchased an electric dryer from here, totally excellent, many dryer settings to choose from.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to review this to get rewards points hope I’m getting this soon

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MattP,

      Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    HUGE washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is huge and handles laundry like a boss! We love the impeller system / leaves more room for clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, Love, Love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is easy to use and quiet. I love the simplicity of the options I have to choose from for each cycle. I absolutely love the space inside it! I thought I would need to go bigger for my comforters. I have plenty of room with the 4.5 Cu. Ft.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a month but no complaints. Clean clothes very well. Load takes 1 hour to wash

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the samsung brand. It washes great and is silent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    I like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good--plenty big. Quiet. First I've had without an agitator and it's a big improvement!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the large capacity. It’s not too loud and gets my clothes clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    GREAT FOR SENIOR CARE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caring for an elderly parent makes laundry a top priority so when my washing machine couldn't decide if it wanted to work or not I went strait to Best Buy. The non-agitator technology makes washing comforters guilt free and I am in love. The clear lid is a nice touch and the computerized use is great.

    I would recommend this to a friend