Customer Ratings & Reviews
- Model:
- WA45T3200AW
- SKU:
- 6416175
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Balance
Unbalanced every load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience is the same as other reviews unbalanced every load so frustating. Fine for 1 1/2 years and then it cant finish one load. Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to ensure that your washing machine is operating at its optimum level. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147090910, to help our team pull up your information when you message us.
Have a great day.
-John
Made a Bad Decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst machine we've ever owned. It has started having problems after 18 months. It goes out of balance almost every load, size of the load does not matter. It rebalances now and restarts the whole cycle again, if not monitored to stop. I've never owned such a poor performing appliance in my life. Called customer service who offered little to no help. Told me to recalibrate and if it still goes out of balance pay for a technician to come out. A 1 year warranty on a major appliance was the first red flag....I would never recommend this machine to anyone based on the experience I have had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how it feels to deal with a shaking washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 59 for other actions when the washer vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf
The link below contains instructions for when the washer's spinning performance needs to be corrected.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Disaster!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t hook up the drain hose so the house was flooded. I filed a claim twice because they forgot to send the first one through. Now they said they will close the second case and wait to hear from our attorney. What? I’ve been buying TV’s, phones and appliances from Best Buy since the 90’s. I have 300 dvd’s from them. My go-to. But this one is a deal breaker. Buyers beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about the installation of the washer.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good, but it doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, until it just breaks after 3 years of usage. Looks like it's a problem with the suspension. Each spring (we need 4) cost over $120 to replace
No, I would not recommend this to a friendNo Hot Water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to read page 37 of the Users Manual to find out that there's not such thing as hot water. However, this occurs on ALL of the cycles, except self-clean. Called support. They said Hot water will damage my clothes. Really? I've been doing laundry for 40 years. Then support changed their tone and said it is what Samsung deems as hot water. How does Samsung determine what is "acceptable adult bath-water" and "comfortable swimming-pool water"? Page 37 "If you select NORMAL cycle, this cycle is the regulation and UL cycle. Since new washers must reduce the amount of energy usage as a first priority, customers will notice more cold water entering the washer. But, this is normal, not a problem. In those regulation cycles, Hot temperature is similar to acceptable adult bath-water temperature and warm temperature is similar to comfortable swimming-pool water temperature."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
AFTER 2 YEARS YOULL BE LOOKING FOR SOMETHING ELSE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did the job but suddenly started banging really hard and leaving my clothes soaked or restarting the wash once it go to 7-10 minutes left. My washer was 2 years old and once i youtubed the problem it seemed that this happens constantly with samsung products!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DayVid,
We understand how it feels to have a washer that doesn't work as expected. We'd love to help you.
Please see the model's user manual link below for the steps if the clothes are still soaked after a cycle on page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf
Also, you can check the link below for the steps if the Samsung washer is shaking and takes too long to wash. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147412168, which will help our team pull up your information.
^Rainly
- Cons mentioned:Spin cycle
not a good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this washer does not spin well, clothes are still very wet and take forever to dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we can certainly understand how important it is to have your washing machine working as it was designed. We are here to help. Here is a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3rfJ901). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
BUYER WARNING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy Samsung washers. They don't work! I had them come out for repair the first year 3 times and it still doesn't work. Only now it's not under warranty and they won't do anything about it. Leaves white product all over black clothes. The water bowl doesn't ever get all the clothes wet. They come out dry. Does not clean clothes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues getting the best performance from your Samsung Washer. Here are some important information that will resolve your issue. See links below:
https://www.samsung.com/us/support/answer/ANS00084866/
https://www.samsung.com/us/support/answer/ANS00030150/
Thank you for choosing Samsung. ^Brad
Samsung computer board problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An Error message showed up within first 3 days causing machine to stop. Machine will restart if you press start button but what an unnecessary hassle to keep doing this each time washer is used!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user865111,
Good thing that you bring this to our attention. I can help you with the error codes.
To better understand the error codes on your Samsung washer, I highly suggest checking the model's user manual link on pages 52-54.
https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145113400.
^Rainly
Wouldn’t by again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer doesn’t wash well or dry clothes well. Maytag is better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment about the washer's overall performance. We're here to help.
Here's a link to helpful tips if your washer needs to clean clothes properly. Please click on the embedded word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928039) to help our team pull up your information.
Have a great day.
^Camille
Unbalanced load
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer started to break down after 3 years. Ubalanced load signal every time. Common issue with samsung washers from what i hear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andres, we aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your washer's unbalanced concern. Please click the link and hyperlinks and watch the instructional video for tips.
Washing machine displays an error code (See unbalanced error):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147625915, to help our team pull up your information when you message us.
Have a great day.
-John
Spring rods done after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 years washer unbalanced on every load. Spring rods degraded way too quick. Aftermarket spring rods only work for a few months. EOM doing rods are 100 bucks each. Having to buy new washer. Piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justin, we want you to have an effortless experience with your washer. Let us have your washer taken care of.
If your washer gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
To check the availability and compatibility of your washer spring rod, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146594839) to help our team pull up your information.
Have a great day.
^Camille
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted 18 months. According to my research of other buyers experience, this is not unusual and attempts at repairs are fruitless. I hate that this will end up at the dump.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MGall,
We can feel the frustration you have with this washer. We are here to help you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147268782), to help our team pull up your information.
Have a great day!
^Rodel
Worst washing machine I've ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washing machine I've ever owned. Simply put, the washing machine beats itself up during most washes causing it to spit out UL or UB codes meaning it's unbalanced. It's on flat ground and the feet are dialed in perfectly, internally it's just lacking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with the error code.
Below is a link to help you diagnose the error code you are getting. Kindly choose the "Unbalanced Load Error" do click on the embedded word.
Washer Error Code
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010620) to help our team pull up your information.
Have a great day.
^Camille
Unbalance issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer worked really well for 1 1/2 years. It is not quite two years old and it becomes unbalanced during the spin cycle at least two times/up to 5 times per wash, even while following manufacturers directions on how to load the washer. Clothes are completed soaked. It's time to get a new washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the performance of your Samsung washer, Kathyb. We'll be glad to help you.
Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is a guide t troubleshooting the washer when clothes are soaked after using it.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145052924) to help our team pull up your information when you message us.
Thank you!
-Angelica
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer doesn’t run loads and throws code UB. Replaced barrings & still doesn’t run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment of dealing with a washer displaying an error code.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good for a year, dead afterwards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer worked great for the first year and 5 months! After that, the motor died. Would not recommend - my washer previous to this worked excellently for about a decade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your experience with your washer. I'm sorry to hear that the motor died after a few months of use. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am proving you this link https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 for the warranty information of your washer.
Another link that you may find useful is this one https://www.samsung.com/us/support/troubleshooting/TSG01203022/. This link has the answers on why the washer is not working.
You can also visit this link https://www.samsung.com/us/support/service/ if you want to request for service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144196494.
-Noraina
Worst washer on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it. Have had to fix it once for the drum falling and second time around I’m not wasting my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience affected your confidence in your washer. Let's get you the help you need, BrennerD.
Kindly contact our Support Team via the links below so we can better assist you with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147503936, to help our team pull up your information.
Have a great day!
^Chrystel
Waste of Water - Unbalance Drum in Spin Cycle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this back in Nov of 2020, and just recently it started to give an error message of "unbalance"; it would go into the rinse and spin cycle repeatedly. Wastes tons of water; I would not recommend this washer at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dolls,
We want you to use your washer for efficient cleaning effectively and understand the information code displayed on your washer.
We recommend checking the washer on a flat, stable surface and ensuring that laundry is spread out evenly.
You may refer to these links and videos:
Samsung washing machine information and error codes - Unbalanced Load Error: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
How to reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/
Use Smart Care on your Samsung washer and dryer: https://www.samsung.com/us/support/answer/ANS00050453/
Find out what an Error Code means on your Washer or Dryer with Smart Care: https://www.youtube.com/watch?v=VzQiAeJn4hY
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin: https://www.youtube.com/watch?v=0D13Fhc07hQ
The below link is the user manual for your model. Turn the page 54 (Ub and Ur) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725100, to help our team pull up your information.
Have a great day.
Melardo
junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.leaks vibrate overall a pain in the neck, does not wash well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know the importance of having a reliable appliance at home. All we want is to assist you with your washer.
Check out the link below for instructions on what to do with your washer that is leaking. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "NO, I NEED MORE HELP" for more details.
The Samsung washing machine is leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Additionally, below is a link to help with your washer that is vibrating. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
The Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Lastly, here are some suggestions for what to do with clothing that is dirty after washing it. For more information, look at the embedded words in the steps.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you have questions or need help in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147002837) to help our team pull up your information when you message us.
Thank you.
-Kimberly