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Customer Ratings & Reviews

$579.99
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Customer reviews

Rating 4.6 out of 5 stars with 3261 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the noise level, cleaning performance, capacity, and ease of use of the 4.5 Cu. Ft. High-Efficiency Top Load Washer with Vibration Reduction Technology+. Many customers appreciate the quality and size of the product. However, some customers express concerns about the agitator and spin cycle. A few customers have also reported issues with the balance of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 3,261 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good choice!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been running for almost a year with no issues. Does a great job! Not as silent as you would want to, but nothing that really bothers me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roman A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy this washer for its ease of use and quality. Love the digital timer, so you know exactly when it will be complete.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the job done. Washer is nice a quiet. I am able to get washing done in less then half the time of my previous washer. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its only been 3 weeks, but it's all good so far!!!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 4 out of 5 stars

    Loads take awhile

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the beginning able to wash larger loads but without the agitator I don't feel the clothes are quite as clean and the average load takes over 1 hour to complete

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I Would Recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Washer Is Worth Every Penny. We Love It And Would Buy Again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was great , great product , great costumer services

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Five star machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best machine that I have ever had.Much better than my last and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty happy with this washer. Top load and many choices for different loads. It can take a lot but sometimes leaning over to reach the bottom of the basin to get the last few pieces of laundry is challenging though. Having a glass top makes it easy to remember to not put stuff on top :)

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Capacity, Great Washer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washing machine broke and needed one asap. Ordered it on August 25th and received it on the 27th. Really like the fact that it doesn't have and agitator running up the middle of the drum. Many functions that I have not even tested out yet. Washes great, nice and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Clean, fresh and like new!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! It has settings for all laundry types. Clothes come out clean, fresh and fabric looks like new. It is very quiet when operating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have zero complaints on this washer. Very easy to use and clothes come out just as clean if not better than our top floor washer with an agitator. Would definitely recommend this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy love it.would buy again very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    replacement washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was purchased after Best Buy was unable to repair my washer. Since I had their extended warranty on that washer, this one basically only cost what the extended warranty on it cost. It has been working well since purchase, was delivered and installed quickly and well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very easy to use. Only problem for me is that I'm 5ft4in and the drum is so big and deep, that I have to stand on my tiptoes to reach items in the bottom!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. I can wash larger loads of laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the same size as my old washer of unknown age, but without the agitator it holds nearly double the load. So far it has done a great job, especially at the price point. I’d definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Renter said his clothes have never been cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a washer/dryer set for an apartment. Got all new appliances from Best Buy, Delivery and hookup went unusually well. Tenant loves the washer and said his clothes have never been cleaner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete Junk!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not waste your money on this complete piece of junk washing machine! We’ve had this Samsung washer and dryer set for 4 years. The washer seemed to work fine at first but after a few months, I started to notice brown flakes on our clothes when the cycle was complete. It didn’t happen on every load, but it was random as to which setting, water level, and temperature. After doing some research, I discovered others having the same issue with this model. It turns out, the flakes are mold!! (Picture included shows mold in the drum, but it’s been much worse than this!) I have always left the lid open and run the self-clean cycle with bleach, but the problem continues. It seems the only way to get rid of the mold completely is to take the machine apart and clean it out. I am definitely not doing that and shouldn’t have to do that. The only good thing to say is that the dryer just broke down (reminder that it’s only 4 years old) so we will be purchasing a whole new set from Best Buy, but it won’t be Samsung!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Annie,

      We understand that dealing with a washer leaving brown flakes on clothes can be frustrating. We're here to help.

      Below is a link to help when the washer leaves brown flakes on the clothes. Browse the guide until the "Rust stains or brown flakes" to troubleshoot.

      Laundry is stained or damaged after using a Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148239294) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing - thank you for everything including the great work with installation.

    I would recommend this to a friend