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Customer reviews

Rating 4.7 out of 5 stars with 403 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, minimal noise level, and large capacity of the 4.6 Cu. Ft. High-Efficiency Smart Top Load Washer. The ease of use, removable agitator, sleek design, convenient size, and appealing color are also well-received. However, some customers have reported concerns regarding washing quality and balance issues during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 403 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this washer. The wife just wishes it was a little shorter, because she is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this washer for a few weeks but it is doing very good. I have plenty of laundry to do weekly. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agitator is a must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good at removing stains from clothes. Even the caked on stains. The agitator gets a lot of the credit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and nice. Price is a little high. The warranty should be at least 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer by far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is perfect for me i thought it would be small but it's just right washes my clothes and stuff perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer i have ever owned thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very good got my washer really fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase you can make for your laundry needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is incredible, we have been using it non stop since day one. I love the music it plays when the cycle is over. I also like that after several cycles (I will say 20) it will request a self cleaning process to stay fresh. My favorite feature is that I can create my personalize cycles on the app, and will send notifications to my phone when its done washing. I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Samsung Black Washer. Need to get use to the electronic functions. I wished the manual had more information on how to use the functions without going to YouTube to see videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Im in love!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the Smartthings tells you why your clothes are done! Im in LOVE!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine, clothes go in dirty come out clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased so far! Works well, large capacity.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer Mayhem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest so far I'm not impressed. I thought that this was a great deal on Black Friday for the combo washer dryer for under $1,000 I do love all of the features it seems to have but this washer is very noisy and sounds as though it's struggling most of the time to work. I didn't know if this was normal as I've never had this type of washer but it's becoming more and more apparent that there's definitely a defect here. Today I've experienced two error codes. One of them is due to the technician hooking my hot and cold water lines up incorrectly. Totally unacceptable! I will be contacting the store.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi YolandaB,

      We understand how it feels to deal with a noisy washer and showed the error codes. We would love to assist you with your experience.

      We recommend reviewing the resources listed below, which include steps to help you with the sound your washer is making. Please check the embedded words and watch the video for more details.

      Samsung washing machine is too noisy
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/

      Additionally, here's a link to help with the error code showing on your washing machine. Please check the steps related to the code you are experiencing

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151888267) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't actually used it yet but it's really pretty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer. It has more functions than we're used to, but didn't take long to figure it out. I does a great job and even lets you know how long, for your settings, it will take. And it is really quiet .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Noisy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the smart feature and the little musical noise it does however I feel like it does make a bit to much noise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and easy to used love my new washer and color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    500 loads later, and I’m still loving this washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far have only done a few loads of wash, but machine seems to effectively clean clothes and gives you more optional settings than you could ever need. One word of caution -- if you are short you may have trouble reaching the bottom of the tub to remove items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer dependability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this Washer. It has a big tub, good selection of cycle options and as a enjoyable side bonus -- the classical music at the end of the cycle is very nice:)

    I would recommend this to a friend