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Customer Ratings & Reviews

Your price for this item is $629.99
The comparable value price is $999.99

Customer reviews

Rating 4.7 out of 5 stars with 328 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the 4.6 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator highly for its excellent cleaning performance, quiet operation, and large capacity, making laundry day easier. Many appreciate its ease of use and efficient design. While some find the washer deeper than anticipated, the positive feedback on cleaning, noise level, and capacity outweighs this minor drawback. The attractive design and color are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 328 reviews
  • Rated 5 out of 5 stars

    Im in love!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the Smartthings tells you why your clothes are done! Im in LOVE!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to write anything, although to summit review,had to write something

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchased ever. Love the color and how it fits in my home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the pair came with hardware. Even though others don't. Everything else is fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 4.6 Cu. Ft. High-Efficiency Smart Top L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washing machine! Highly recommend to all !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Non-working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received washer but it didn’t work. We were asked if we wanted a tech to come & check it out or wanted a new one. Of course we said a new one. Didn’t receive washer 1 wk later. We decided to return item because the washer was to deep to get clothes out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for choosing Samsung for your laundry needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    1 out of 5 wouldn’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has disappointed at every angle of their process. I was double charged promised a gift card and received nothing

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RobertG,

      To better assist you with the gift card that you should receive, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for price. Cleans well. Would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Washing quality

    Rated 1 out of 5 stars

    Does it even clean the clothes?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer sucks! Just got it yesterday. Had to wash the same load 2 times and it still stinks. Going in a third time. Save your money and don't buy. Had an older washer (mid 2000s) that washes 100x better. 1 star for looks.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      New appliances should definitely make life easier, not harder. Let us help you with your Samsung washing machine model.

      I have shared a Samsung link below to help with your experience. The link has hyperlinks like "detergent guide" for additional help.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      To supplement step number four, please visit the link shared below.

      The best laundry load size for your Samsung washing machine and dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147320663 to help our team pull up your information.

      Leo Samsung

  • Rated 3 out of 5 stars

    washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tryin get to used to the computer washing machine but it's ok so far

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Rated 3 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the dryer the reason that I am giving it 3 stars is because I am unable to turn it on or stop it in smart things as I am able to do the washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know how convenient it would be to turn on/off both your washer and dryer using the SmartThings app, DestiniM. We want to speak to you directly to provide support and validate the information.

      Please feel free to get back to us via the following options and provide us with the dryer's model to verify its SmartThing's functions:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147023783, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 2 out of 5 stars

    not happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were not very knowlagebale. could not insstall the washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We appreciate you sharing your installation experience with your Samsung washer. Let us extend our help.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 3 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good machine but I have noticed when I wash sometimes it’s not draining right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    0.5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 1 year. Motor and sensor went out. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine broke down 2 months after the purchase. Wouldn’t recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely Tall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is extremely high. I am 5’6” and cannot reach to the bottom of the tub. I have to stand on a stool to reach the bottom layer of clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your observation about your washer, LorkaM. Rest assured that this will be forwarded to our development team for future improvements.

      Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    didn't make a year.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in May 2024. Broke down this weekend 2/19/25.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and efficient, would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Súper smart top load washer with

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is wonderful, very easy to use ,it knows how to do its Job very well and leaves the clothes very clean

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    samung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best washer I have even owned. Large capacity. Cleans very well.

    I would recommend this to a friend