Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$599.99
Save $400
Comp. Value: $999.99

Customer reviews

Rating 4.7 out of 5 stars with 388 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, minimal noise level, and large capacity of the 4.6 Cu. Ft. High-Efficiency Smart Top Load Washer. The ease of use, removable agitator, sleek design, convenient size, and appealing color are also well-received. However, some customers have reported concerns regarding washing quality and balance issues during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 388 reviews
  • Rated 2 out of 5 stars

    Nice washer but I think I might have a dud set.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty Washer, but it’s not as good as the washer I purchased from Best Buy before or washers I purchased in the past. I’m just hoping that it doesn’t break down before it’s time! I don’t expect it to last forever but at least a couple years!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ValerieA,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Aloe Samsung

  • Rated 1 out of 5 stars

    0.5 stars

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 1 year. Motor and sensor went out. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine broke down 2 months after the purchase. Wouldn’t recommend it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works as expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly, easy to use. Large enough to wash thick king comforter.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely Tall

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is extremely high. I am 5’6” and cannot reach to the bottom of the tub. I have to stand on a stool to reach the bottom layer of clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your observation about your washer, LorkaM. Rest assured that this will be forwarded to our development team for future improvements.

      Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    didn't make a year.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in May 2024. Broke down this weekend 2/19/25.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer, The best out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best washers I have ever had. It offers several features and several option. You can set all your liquids and clothes in the tube, an turn on through the Samsung App. Large tube lets you do large comforters and rugs. I can't say enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a whirlpool washer and ultimately returned it due to the fact the machine was terrible: No obvious place for soap and bleach plus no matter how hard I tried I could not get an instruction manual from the manufacturer or anywhere else. The good news is I returned the Whirlpool machine to Best Buy and bought the Samsung instead. It is easy to understand how to best use it and so far it has been perfect. The clothes are clean and it is large enough for big loads. I will never forgive Whirlpool but I am happy with my Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love everything about my Samsung top load washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about my new washer. I love having the agitator and how it keeps the clothes from shifting around so much and cleans them so much better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer way better than my old one, this one will let you know your load is unbalanced and will chime. My old one will just stop and not finish leaving it undone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer only issue i have is i can't reach the bottom to get my clothes out without a bench. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and efficient, would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 13 year old unit. Working great 3 months in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LARRYG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most pleased with the washer only one question about the washer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Súper smart top load washer with

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is wonderful, very easy to use ,it knows how to do its Job very well and leaves the clothes very clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine!! The bluetooth capability is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    samung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best washer I have even owned. Large capacity. Cleans very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Washer has a collection of different settings along with having a very sleek design

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this machine for a month now, and I like it so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works old school

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as the old washing machine s did. Does not wash large loads or queen blankets if they are heavy well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We recognize your feelings regarding your washer. We would love to extend our help with your experience.

      We recommend checking the manual link below on pages 29-30 for suggestions on putting your laundry in the washer.

      User manual
      https://downloadcenter.samsung.com/content/UM/202505/20250515142134647/OID65777_IB_WA3500C_EN_250508.pdf

      Additionally, we shared a link below with guidelines to assist you in using your washer to wash your laundry efficiently. Please check the embedded words for more details.

      Clothes are not clean after washing in the Samsung washer
      https://www.samsung.com/us/support/troubleshoot/TSG10007402/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151933553) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung