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Customer Ratings & Reviews

$649.99
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The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 1695 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design, often praising its stylish appearance, compact size, and useful smart features. While generally positive, some users have raised concerns regarding specific aspects of its washing performance, particularly with damp drying, and issues with the spin cycle, with a few also noting its higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,695 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, clothes are clean, pretty to look at. Highly efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set run so quietly. Second set after 10yrs of having ghe first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy, it has the best of the best. 100% recommended, very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my last washer for this amazing washer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and works well. I like using the app to know when to pick up my clothes when I'm busy doing other things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product perfect size great doing bedding and over sized comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washes clothes and stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. It does what its supposed to and looks good too.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying it. It's exactly what I expected in terms of quality and design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice unit for the most part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit and easy to use. The digital display is a little dated and not as nice. The machine works good though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Sometimes it makes a weird sound while drying.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color combo they look great and work really good no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a product. That is a good make and I saw that is a good choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "change" your life from laundry mat to home !!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on cloud 9 with this new machine in our home!!! It has changed my life!!! No more laundry facilities quarters or sitting in the chair waiting for a spin cycle!!! Best Buy - thats how it got its name...this is my best buy!!!!! Seriously-purchase a washing machine from them and enjoy delivery as well!!! remember to puchase your plug!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. Would recommend to anyone looking for a samsung! A+

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer, I can’t wait to get the matching dryer, when I save up enough

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and efficient . Very cute ! Maintenance is low clean clothes well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy - What is happening at your company?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer / dryer are fine. It is Best Buy that is not. Ordered the pair 10/18 in - store and told the rep that they were to be stacked - so stacking kit needed. I was prepping for the install appointment a few days prior and noticed that the kit was not on the order summary. I contacted best buy and they charged me for it (not the problem) and also an additional fee for delivery. When the install day came - they showed up with appliances and no kit. Rescheduled. Next appointment the install guy showed up with the kit...but the kit was missing parts. Rescheduled. Next appointment install guy showed up with the kit but with no instructions to install. Total **** show. In addition - the dishwasher delivered is not what I asked for during my in-store order. It's the incorrect color. No install 3rd party has contacted me to schedule - so that is still not installed either. The order was placed 10/18 and it is now 12/10.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer. Definitely works and cleans my clothes very good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First timer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned a front load washer this product looks and works great

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wash care options. Great with big loads and pretty quiet

    I would recommend this to a friend