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Customer Ratings & Reviews

$649.99
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The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 1695 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design. They also appreciate its stylish appearance, compact size, and smart features. However, a few customers noted minor concerns regarding washing performance, particularly with damp drying, and some issues with the spin cycle, as well as its higher price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,695 reviews
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, it can be controlled by the app with the exception of start

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Our last washer lasted 5+ years. Very recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesomeness, everything great, diddnt regret buying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy delivery and install! Would recommend Samsung appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RELIABLE APPLIANCE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG PRODUCT IS THE BEST ON THE MARKET VERY RELIABLE APPLIANCE FROM WASHERS & Dryers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awsome look sleek love the functions. Replaced my old Samsung washer and dryer for these and im happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value of money. . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff, good price, took took long to get here but im happy now:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer so far! Love the smart aspect where you can use an app on your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer. This is my second set. Nice size for blankets

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like it. It doesn't fill with water so to me its not really soaking the clothes. I use expensive detergent and clothes still come out with a mildew smell. I always keep the door open because after washing theres still water on the door.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the significance of a fully functional washer in your household. Let us help you out.

      Here is a guide to help you if your washer is not filling up with water. Please click on the embedded word and watch the included video.

      Water fill issues with Samsung washing machines
      https://www.samsung.com/us/support/troubleshoot/TSG10007295/

      We recommend checking this link if your laundry smells like mildew. Please click on the embedded word.

      Samsung washing machine or laundry smells bad
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151648264) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the delivery and service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome unit the alarm when done is a lil ling winded but overall a great machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for the delivery once I receive the item I know that I will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the tune to tell when done. It even looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy BestBuy Customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service-good machine- great people to work with!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing 4 loads of laundry it will consistently ask you for self cleaning, the washer doesnt have any mildew or scent coming from it. I find the sensor is a bit sensative compared to my old washer, no leaks no issues otherwise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you sharing your experience with your Samsung washing machine. Let us help.

      The Self Clean reminder LED usually displays after 20 washes on a top load model or 40 washes on a front load model.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147485196, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 2 out of 5 stars

    Terrible experience with best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair. Washer works well, gas dryer had to be taken back. Best Buy finally credited half the accessories return after numerous calls. So I give 2 stars because Best Buy’s service was so bad. I never give bad reviews in my 52 years. But Best Buy customer service made it happen! I do recommend Samsung washers but from other stores.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Yes you need to buy it, is worth it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best item I have at home... no lie, I find it relaxing to look at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PRETTY GOLD

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing looks amazing! I wish I got this for my house. Purchased this for a flip.

    I would recommend this to a friend