Customer Ratings & Reviews
- Model:
- WA47CG3500AV
- SKU:
- 6547598
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design. They also appreciate its stylish appearance, compact size, and smart features. However, a few customers noted minor concerns regarding washing performance, particularly with damp drying, and some issues with the spin cycle, as well as its higher price point.
This summary was generated by AI based on customer reviews.
All dirt removed from clothing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laundry time at ease, Cleaned clothes and smells Great.
I would recommend this to a friendWasher is subpar after 2 months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At times, the motor is loud, as if it is stuck trying to engage. After a minute or two operation continues. Also, there is a sewage smell during draining but no evidence of a leak just yet. Did not have these issues with previous Samsung washer (2010 model), which lasted 15 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tejas, we understand the importance of a working washer in your home. Let's take care of this.
Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Here is a guide to help you if your washer is having a sewage smell.
Samsung washing machine or laundry smells bad
https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-sulfur-or-sewage-smell
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150366614) to help our team pull up your information.
Have a great day.
^Camille
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect awesome and great on save energy and water
I would recommend this to a friendNot worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAD to have this washer dryer combo because of the color. Had two different sets delivered because unpon installation I could hear the washer running from the complete opposite side of our home. It sounded like a pocket full of change was thrown inside of the drum. They delivered another brand new set and it did the same thing so we went with a completely different set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarissaR, thank you for choosing Samsung for your washer needs. We're sorry to hear that you replaced your washer with a different set, as the washer is too noisy. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer overall. Easy to set up. Would recommend to family.
I would recommend this to a friendAvoid Samsung Appliances
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To begin, I seldom write a negative review. Therefore, when I do write one, the problem is excessively bad. I’ve had this washer for 9 months and it is already giving me problems. Not only is the washer not washing clothes like it should, it is making horrible noises. We contacted Geek Squad and was quickly told that their service won’t help until the warranty is used. We cannot get service from Samsung to get this corrected. The matching dryer was also broken and had to be replaced by Best Buy the minute it came into my house. We had a Samsung refrigerator that had to be replaced the first day in came into my house. Samsung is the worst appliance manufacturer I’ve ever purchased from. I’ve learned my lesson and will NEVER buy another product from them again. Take my advice; buy another brand and save yourself the headaches that I’ve dealt with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the inconvenience of dealing with a noisy washer. We're here to help.
Below is a link containing the troubleshooting steps for a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We have also provided the user manual for your model. See page 52 for other recommended actions when the washer is noisy.
https://downloadcenter.samsung.com/content/UM/202407/20240725163316712/DC68-04355B-04_IB_WF8300B-MD_EN.pdf
For further assistance with the washing performance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149599545) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Washing performance
Need add more dry time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need add more cycles in order to get dry clothes and chake little bit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JainierJ,
We know the importance of having a reliable appliance at home. All we want is to assist you with your washer.
To resolve issues with your washer, please follow the link and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click on "NO" for further assistance.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148740054) to help our team gather your information.
Have a great day.
^Charles
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been fine since delivery. I enjoy the steam feature.
I would recommend this to a friendnot impressed at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a scratch and dent drove from Kentucky to Ohio for pick up did not unwrap them until back home and looked like it fell out back of a truck. also contacted samsung about the 20yr warranty and they acted like they didn’t even know it had a 20 year warranty and it’s posted on front of machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand where you are coming from. Let us extend our assistance, JustinS.
To learn more about the washer's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/WF50BG8300AVUS/
We would love to speak to you directly to discuss this further and for us to better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940473, to help our team pull up your information.
Have a great day!
^Chrystel
Futuristic Machines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washing Machine And Washes My Laundry Thoroughly
I would recommend this to a friendRead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, l would recommend this to anyone nice
I would recommend this to a friendFantastic Washing Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machine I have purchased to date. Very power efficient and washes extremely well. I am very impressed and the Smart Things connectivity is invaluable. Highly recommended.
I would recommend this to a friendSpin Cycle Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washer shakes so bad & loud it unplugs from wall every cycle & the door flyes open along with the detergent holder. Checked to make sure its level & it was. Just the worst purchase ever. I wish i would have picked another one. I do not recommend unless you want to plug it back in with every wash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your experience. We understand how disruptive it can be when a washer shakes excessively, becomes very loud during cycles, and even disconnects from the power source, especially after confirming that the unit is properly leveled. We’re here to help guide you through the appropriate steps to address this concern.
Please follow the instructions below to troubleshoot the shaking and vibration issue. When prompted with “Did this resolve your problem?”, select No, Next step to continue and complete the full troubleshooting process, and be sure to click on the embedded links for additional support.
Samsung washing machine is shaking
http://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151720973) to help our team pull up your information.
Thank you!
^Joshua
Returned 2, Door leaked on BOTH
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have used this brand for decades, so when we decided to buy this new one-we we’re surprised and very disappointed. Especially because it has such good reviews. The first one leaked a puddle within 24hrs while being used. The replacement one dripped after use as well. Brand new machines leaking water right out if the box. They had to come out and confirm the 1st one was hooked up correctly-it was. Trust that we made sure the second one was unwrapped in our presence. My husband determined it is the new faulty style of door they are using. It is different than our previous versions. Clearly they have cut corners on this new door. When we called Best Buy after the first one, the guy mentioned this happens all the time and they have an entire system for dealing with it. We have an new different brand of washer coming next week. The door feels sturdier-fingers crossed. It helps that we have the special Best Buy plan to swap out easily, too bad we actually had to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
-Ricardo
New Samsung washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use , cannot stop cycle easily once you press start
No, I would not recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer but be sure to get the pedestal before buying
I would recommend this to a friendSamsung for the WIN!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order arrived on time. Works well so far. Thanks!
I would recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer, but 3 months in, the cooling indicator will not go out. Time Dry does not heat at all. Normal seems to work fine because you can control the temp with the dry. Have to call for service already.
I would recommend this to a friendDONT BUY WARRANTY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy open box and get a geek squad warranty when the product goes out they will not fix it and blame it on you i purchased this washer when the motor went out and I needed to get replaced the geek squad employee said that it was my fault it was broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the protection plan from Geek Squad, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Bad appliance, bad brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.5 years after purchase, stopped working a few minutes into a wash. Very very disappointed… got in contact with Samsung and they sent someone over. First visit, not prepared and no parts - they were here maybe 5 minutes? Second visit, part is defective and no backup here or their warehouse. Now have to wait another week. If it gets fixed when they say it will, total time will be a little over 3 weeks to fix, pretty incredible. Not what I would’ve expected from a newer product…my old washer was a third of the price, I used it for 8 years with no breakdowns and it is currently at my moms house still working. I also have a Samsung fridge and that thing broke down a few months after purchase. After this experience, highly suggest going to another brand. I wish I would’ve **please note - it’s just my girlfriend and me so we were not using it as much as I’m sure a family would. Still wait small amount of usage, washer was still garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We take your convenience with the washer seriously. Allow us to assist you with this, JorgeG.
We would like to speak with you personally to gather more information about the washer so we can better assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147493968, to help our team pull up your information.
Have a great day!
^Chrystel