Customer Ratings & Reviews
- Model:
- WA47CG3500AV
- SKU:
- 6547598
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design. They also appreciate its stylish appearance, compact size, and smart features. However, a few customers noted minor concerns regarding washing performance, particularly with damp drying, and some issues with the spin cycle, as well as its higher price point.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but it takes a little longer to dry when is a complete cycle.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JessicaM,
We are aware of the significance of having functional appliances at home. We are here to assist you with your washer.
If your clothes are still wet after using your washer please check the link below for steps to help. To access the complete instructions, click the embedded words and select "No" under "Did this resolve your issue?".
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148691656) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Sadly, not a quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this washing machine in December 2023. It stopped working mid-cycle in November 2025. 3 person family, so it was not any sort of extreme use situation. Tried replacing both the main control board and door lock mechanism. At that point, we decided to cut our losses and buy a new washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your washing machine, ChristinaN. Let us help you.
To fix your washer, please click the link and the hyperlinks for tips.
Samsung washing machine spins poorly (If the problem persists, click “NO” for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151471385 so our team can look up your information when you message us.
Have a great day.
-John
BUYER BE WARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the washer and dryer set a couple of months ago and I've had nothing but problems since making the purchase. I continue getting a "4C" error message if I try to use any other was or dryer setting outside of the normal was or dryer setting. If I try to wash delicate clothes in cold water only, I get an error; If I try to dry clothes on a lower temperature than a normal cycle, I get the "4C" error message and the machines stop. I called Samsung for help and it's excuse after excuse as to why both brand new machines are having the same error. They said they would send a technician out to fix the problem, but then they started questioning if I actually purchased the machines. Are you kidding me! I sent receipts and they said it wasn't good enough. DON'T BUY THIS WASHER & DRYER SET. IT LOOKS GOOD, BUT IT'S TERRIBLE AND THEY WON'T HONOR THEIR WARRANTY YOU PAY FOR. WASTE OF MONEY AND TIME.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how dealing with a washer showing an error code feels, MarcusG. We're here to assist.
Error 4C means Not filling error.
Below is a link explaining why a washer displays an error code and the troubleshooting steps. Browse the guide until the "nF, 4C, 4E, 1 4C" section.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146743637) to help our team pull up your information when you message us.
Thank you.
-Angelica
No bueno
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon doing first load, found washer to be extremely loud. Makes knocking sound and door pushes out when spinning and slams back into itself. This washer also had struggles with certain cycles at 13 and 11 min left. After load was done, there were some dry spots on clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandyB,
We recognize your feelings regarding your washer. We would love to extend our help with your experience.
The link below will walk you through determining why your washer makes knocking noises during the cycle. Please follow the steps under "Thumping or knocking", check the embedded words, and watch the video included.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Additionally, here is a link to address why your clothes have dry spots after the cycle. To complete the instructions, please click "No" under "Did this resolve your issue?" and check the embedded words for more details.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151835874) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
DONT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand why it stains my clothes. I've changed detergents. I've come to the conclusion that it's the washing machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KarinaE,
We understand how you feel about the stained clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide and select the type of stains left in the clothes for the troubleshooting steps. We also suggest checking the attached hyperlinks for other recommended actions.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151007990 to help our team pull up your information when you message us.
Thank you.
-Angelica
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed there’s no light inside too see way back should’ve stuck with a top load
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your frustration if you find that your washer does not have an internal light. This is a great suggestion, and we appreciate your input. We will forward your suggestion to our engineering team to see if adding a light could be an option for future models.
Have a great day.
^Camille
Solid washing, constant annoyance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes thing *excellently,* if I can just get the darn thing to stop panicking about the non-existent leak for the water supply...
No, I would not recommend this to a friendBrand response from Samsung
Posted .VrellaB, we understand you have concerns about your washer. We want to speak to you directly and get more information about it so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147179073) to help our team pull up your information.
Have a great day.
^Camille
Nooooooooooo
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a Samsung appliance in March 2023, and by November 2024, the machine stopped working—both the display and the control panel are completely unresponsive. A technician came to my home, charged me $100 just to inspect it, and advised me not to fix it because the repair cost would be as much as buying a new one. I find this unacceptable. Samsung doesn’t seem to care about their customers at all, and Best Buy, where I purchased the machine, isn’t any better. This is not a case of misuse or mishandling—the machine simply has a defective control panel, and it lasted such a short time. I’m incredibly frustrated with the lack of quality and customer service. For a product like this, I expected it to last far longer—MUCH longer than just over a year. Please, don’t waste your money on Samsung products. I definitely won’t be buying from them again. 1 year and 8 months. Terrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .GiovannaPissinato, we understand the importance of having a working washer control panel. Let's get this taken care of.
Below is a link to help you diagnose if your washer button and control panel is unresponsive or does not work. Please click on the embedded word and watch the video included.
Samsung washing machine buttons won't work https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance in providing feedback on the service visit you had, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147796556) to help our team pull up your information.
Have a great day.
^Camille
What is this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the clothes were dryer than others as if the water didnt get on them. The seal is to pliable it looks to worn to be brand new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment when some of the clothes are dryer than others. We're here to help.
We suggest checking the link below if the washer does not fill with enough water. This guide also includes other resources if there's an error code, washer cycles, settings and features, and a video to watch from beginning to end.
Samsung washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
You may also check the user manual for other recommended solutions when the water supply is insufficient. See page 52.
https://downloadcenter.samsung.com/content/UM/202401/20240124193544276/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_240123.pdf
Lastly, here is a link with details to learn the recommended load size for your washer for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance with the seal, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146981076) to help our team pull up your information when you message us.
Thank you.
-Angelica
Just ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t really clean the clothes as well as one with an agitator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ryan,
We understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that doesn't fully clean clothes; kindly click the embedded words.
Clothes are not clean after washing in Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147850066) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Washer does not work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 10 months the washer started making very loud and weird noises. Trying to get it fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FranciscoG,
We understand how you feel regarding your washer. We are here to help you with it.
We recommend checking the resources below for steps to take when the washer is noisy. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147230484), and it will help our team pull up your information.
^Rodel
CANT WASH MY CLOTHES
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order washer and dryer, they deliver and doesnt fit they take the two back and said they would mark it up and i would go into store and trade for smaller set. Ingo into store a day later and they say the washer and dryer are on a truck at the store and they have to wait to unload to inventory them before doing return. I come back the next day and they say the washer and dryer are still not checked in. On the third day i returned the washer and dryer and have been waiting almost 2 weeks for the retuen. No one seems to be helping me at all. Bestbuy has really gone down hill at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Shaker washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes very bad, I’ve tried a light load. Not sure if it’s the washer or because they didn’t balance the washer. Horrible! Should have been noise control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your home, JunariaC. Let's get this taken care of.
Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks and watch the embedded video for tips.
Samsung washing machine is shaking (If the issue persists, click "No" for more help):
https://www.samsung.com/us/support/troubleshooting/TSG01001016/#
Samsung washing machine spins poorly (If the issue persists, click "No" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149945217, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Capacity
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good, i love this washer, I got a discount and now i understad why everyone wanted.
I would recommend this to a friend Bulky items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to have trouble with bulky items i dind i have ro remove wet blankets and rearrange them often.
No, I would not recommend this to a friendAlbaC.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this machine, but I notice that, its no empty the softener reservoir completely after finish washing.
I would recommend this to a friendBrand response from Samsung
Posted .Alba, let us give you a few tips on adding the softener to the detergent drawer of your washer.
Here is a link that shows what to do if the fabric softener reservoir washer is not empty after the cycle. Please click the hyperlinks (leveling the washer and cleaning the detergent drawer).
Dispenser drawer issues in Samsung:
https://www.samsung.com/us/support/troubleshooting/TSG01207154/
Should the detergent drawer needs to be replaced, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145856351, to help our team pull up your information when you message us.
Have a great day.
-John
Check size. You may need a bigger one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought online and wish I had paid more attention to size. It’s smaller than my previous one and I wish it was bigger.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Samsung Washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drum was warped on original delivery. Had to call in a tech and then had to reorder and get new one delivered. This washer is okay but not sure it will be worth the amount paid. Have had issues with other Samsung appliances (dishwasher) so I know Samsung makes great tvs but not sure get same quality in appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
- Cons mentioned:Washing performance
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like them thr dryer didnt dry in the first cycle
No, I would not recommend this to a friend Delivery Never Made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with BestBuy is the worst ever. I really like rate this a zero. 3 supposed attempts at delivery and 3 times never delivered without any notification that they were running late or weren't going to make it. Then in speaking with the customer care team there was absolutely no concern, acknowledgement or regard for customer care. They simply wanted to make a 4 attempt at delivery in a business as usual manners, as if the 3 other attempts were never made. No concessions given for my time, where I was made to take off from work for the 3 days. Even on the day of delivery, there is no one that you can call to speak with to track a delivery status. I will never purchase another item from the BestBuy store and will share this experience with as many other individuals as possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about your overall experience with the delivery company assigned to deliver your washer.
Have a great day.
-John