Customer Ratings & Reviews
- Model:
- WA47CG3500AV
- SKU:
- 6547598
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the product's excellent overall performance, quiet operation, generous capacity, and user-friendly design. They also appreciate its stylish appearance, compact size, and smart features. However, a few customers noted minor concerns regarding washing performance, particularly with damp drying, and some issues with the spin cycle, as well as its higher price point.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a lot of noises when it is running . So I am unhappy with this dryer no
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rossana,
We know how frustrating it can be to have a loud washer. Let us help.
Here is a link for troubleshooting steps for your washer that is making noise; kindly choose the one that matches, watch the video, and click the embedded words.
Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149192319) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Spin cycle
Product made with Latex and Rubber
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In addition to rocking and shocking violently, during the spin cycle. This washer was made with a thick layer of latex rubber around the door. it gave me a severe reaction, as I'm allergic to all latex and rubber products. W O
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WandaO,
We will be thrilled to assist in minimizing the vibration on your Samsung washer.
We recommend installing your washer on a solid floor, and if you have a wooden floor, it needs to be reinforced to minimize vibration and unbalanced loads. Proper loading of clothes is also important.
You may refer to these links:
The washer is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Washer load:
https://www.samsung.com/us/support/answer/ANS00080262/
A complete video to properly sort and wash your laundry:
https://www.youtube.com/watch?v=R0HWsqn2ANo
Install your washer and scroll down to level your washer: https://www.samsung.com/us/support/answer/ANS00051342/
The below link is the user manual for your model. Turn the page 52 (Excessive vibrations or makes noise) for reference:
https://downloadcenter.samsung.com/content/UM/202301/20230103165029519/WF8300B-MD_UM_DC68-04355B-02_EN_CFR_MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145803229, to help our team pull up your information.
Have a great day.
Melardo
Jassiel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst washing machine you can buy. After fifteen days of buying it, the washing machine suddenly started to vibrate very strongly out of control. I called the BEST BUY store to return it and it couldn't be done because more than fifteen days had passed, so I called the Samsung technicians for the warranty and they simply didn't answer me. I recommend to everyone who has time to DO NOT BUY IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating a shaking washer can be. Let's elevate how the washer performs, JassielS.
When your washer shakes violently, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147497444, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Washing performance
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but not efficiant we are thinking of returning the washer and drier cause we are bot happy on how the washer is super loud and doesnt wash the clothes right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Serg,
We understand how disappointing it is to have a noisy washer and not wash the clothes properly. We're here to help.
Below is a troubleshooting link when the washer is noisy. Browse through the guide and choose the noise that is similar to the one your washer makes. We recommend watching the video attached to this guide from start to finish for more helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Here are the links to helpful tips if your washer does not clean the clothes properly. The first link also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
You may also refer to page 52 of the user manual for other recommended actions when the washer is noisy.
https://downloadcenter.samsung.com/content/UM/202312/20231227151358350/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_231227.pdf
Lastly, here is a link with details to learn the recommended load size for your washer for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146702578) to help our team pull up your information when you message us.
Thank you.
-Angelica
N/A
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is a night mare and deserves no star. From when I bought it over, I had it exchanged, coz the motor was bad, then it gets stack and will not move to spin. So it keeps filling up and wasting water. This has caused my water bill to $450. I have called Geek out here three times but issues not resolved. They tell me that it’s fixed but a couple of cycles later it’s the same problem. I can’t express how frustrating this is. Please save your money and don’t get this machine.
No, I would not recommend this to a friend- Cons mentioned:Washing performance
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the washer itself didn’t bounce all around the laundry room on the spin cycle it would be a great washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .MerissaC, we would like to make doing laundry an enjoyable experience. Let's assist you with your washing machine.
If your washer shakes or bounces, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645370) to help our team pull up your information.
Have a great day.
^Camille
Absolutely terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely loud and shook so bad it loosened the stacking bracket. I pulled the dryer iff multiple times to ensure level and tightness. I ran the drum calibration 3 times, to no avail. Arranged for its return less than 5 days of having it. Will absolutely never even look at a samsung set again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Christian,
Thank you for choosing Samsung for your laundry needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Unscrupulous contractors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought my house and spent over $7,000 on appliances at Best Buy. They sent over contractors to hook up the washer and the hook up was done incorrectly according to the Best Buy team that came back out to correct the issue after the water damaged my ceiling in a home I only had for two weeks. So far there claims department is giving me a hard time saying the damage was already there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you informing us about this. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Junk, I don’t recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m writing this as I wait to schedule someone to come and fix this thing. I have had it less than a year and it doesn’t work. I felt it wasn’t the best machine as soon as we got it. It doesn’t fit as much as my other washer that was the same size. The clothes never felt the same as my old one because it didn’t get out all the water. Which means my dryer is on overtime.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HayleyF,
We know how important it is that the clothes are washed properly. Let us assist you with the washer.
Here is a link to help you when the washer is not draining properly. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung washing machine does not drain.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146548174 to help our team pull up your information.
Have a great day.
^Aloe
Samsung 5.0 Not So Smart Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this washing machine less than 30 days and it became unbalanced and started knocking straight away. Went to Best Buy to tell them and they did nothing to help. DO NOT RECOMMEND
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the inconvenience of dealing with an unbalanced washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 52 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725163316712/DC68-04355B-04_IB_WF8300B-MD_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149423755) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed every load of laundry I washed socks got stuck in the front rubber piece and they were dirty and soaking wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to have a reliable washer to keep your clothes clean, Cassiep. Let's get the information you need to ensure the washing machine provides you with the best results.
Kindly click on the link below to get the best way of addressing the cleaning issue of the washer and get more information by checking the hyperlinks.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146847958) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Not worth it. Pay more get better items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung washer dryer combo but they are not worth it. Very Bad machines. Takes multiple cycles to get the same wash as my older 12 year old machines.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Like other 1 star reviewers.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having problems just out of manufactures one year warranty. Loud on spin cycle. Has been getting louder and louder as time goes on, Must be bearings like other reviewers mentioned. Now its making a banging sound in addition to being louder.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SDean, noise from the washer happens, and it can be frustrating. Let's get this sorted out.
This guide will explain the noises coming from the washing machine and offer troubleshooting steps. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts. Also, please watch the video included.
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147680792) to help our team pull up your information.
Have a great day.
^Camille
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer broke down after 2 months. Not heating. Waiting for repair schedule next week. Horrible experience with Samsung again and again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are here to assist you at any time with your dryer. We want to speak with you directly to offer support and assist you in following up on your repair schedule.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150093889, to help our team locate your information when you message us.
Have a great day.
-John
Samsung front loading washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had this washer for about three weeks, but so far it has done a great job. It is fast and efficient. Good buy.
I would recommend this to a friendWasher door leaked before it was two WEEKS old!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer leaked before it was even two WEEKS old! Luckily, we were still able to return it. We ordered a different brand, not happy with this product at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys were great quick though and clean. Washer works great but will not get enough water out of couch pillows witheout overstuffing so no room to flop
I would recommend this to a friendMissing Parts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing parts. 1 week already, 2 times come and don’t resolve the problem. Stress
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the dismay of receiving an appliance with missing parts.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Extended Backorder Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered this washing machine it said that it would be delivered and installed at my house in about 2 weeks. A week after ordering it, Best Buy reached out and said the item was on backorder and that it would be an additional minimum of 6 weeks to get the washer. I ended up having to purchase a different washing machine due to the wait.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sean,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
Thank you for choosing Samsung and have a great day!
^Rainly
Do not buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken before its even paid off! Give you a warranty for a year and it just passed a year and two months exactly and it’s broke. Its junk don’t buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeanneT, we want you to have a working washer. We would like to speak with you directly to gather more information about your washer and provide better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148957940) to help our team pull up your information.
Have a great day.
^Camille