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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1558 reviews

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  • Quality

    Rating 3.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the 4.8 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer's cleaning performance and large capacity, frequently praising its quiet operation and ease of use. However, some customers have noted that the spin cycle could be improved, and the depth of the tub may be a concern for some users. A few also mentioned occasional issues with the washer's balance during the spin cycle, particularly with larger items.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,558 reviews
  • Rated 5 out of 5 stars

    Necessary Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have an older washer like we did, don't hesitate to upgrade. Much better than comparable front loading washers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went from a front loading washer to this washer, I couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very quite washer and it does a pretty good job washing our clothes. I noticed that the wash time is longer than my old one and it suppose to safe energy. I guess i will find out later. I tried the quick wash and it works the best for my needs. Overall i am happy with this purchase and hoping to last for a good while.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like this washing machine. Easy to use and quite.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    let me start with wow what a awsome washer!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome washer would definitely recommend to everyone.10 out of 10 on every part of the washer so quiet you don't even know it's working.very fast and efficient best investment ever made Thank You Tracy Best Buy for the awesome service and recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine and Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great and the machines work perfectly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had potential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product had great reviews all over the internet so I went ahead and purchased it during the Memorial Day sale. Unit was delivered with matching dryer and we did our first load of laundry that evening. The unit was extremely loud during the draining and would shake as if it wasn't level. I had Best Buy come back out numerous times and they couldn't get the unit to not shake or quiet down for a 2nd floor laundry room like the unit says it's made for. After going through two washing machines we returned the Samsung set and went to LG.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer a lot but It is a little loud when filling up with water and spinning out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs well, no crazy bouncing when on spin with a heavy load. Time will really tell in rating this as how it holds up is important.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing machine!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I done a lot of homework and window shopping before making this purchase. Couldn't be happier with this machine!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    gets clothes clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother. She said she liked that the washer automatically put in the right amount of water and that it got the clothes clean. Best buy installed the washer and took the old washer away. Chose the washer because of the good reviews.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and price! We have had this for 2 days and washed 4 loads. We can now wash several loads at once.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product itself is great. When delivered the guy dropped it off and left quickly without setting it up. My fiancé and I were going through the set up and it wasn't working. We called Geek Squad and they helped us figure it out. Turns out Samsung misprinted the directions and forgot a step. Otherwise LOVE all of my Samsung products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fact that it locks, has just enough cycles and love the display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung makes great products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer itself is very quiet and water efficient. The Best Buy staff and delivery was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awesome. It has worked great for our large family loads.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer for "non-techy" person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was quite anxious about buying a new washer with no agitator but it works GREAT! Delivery man showed me how to operate it and I've had no problems washing with it on my own. I am 4'11" so I have a little step stool that I use to reach the bottom of the tub but that's OK. Love my new washer!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice and big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this not too long ago and don't have anything negative to say about it. Has worked perfectly since we received it (just over a month - maybe 20 washes). Nice large capacity and cleans just as good as our old washer with an agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Not the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The spin cycle isn't the greatest. It becomes out of balance frequently especially if you're doing a small load. It also doesn't spin the water out of the clothes enough leaving my clothes more soggy than I like. It is quiet and I like the aqua jet feature.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the machine and not complicated to operate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, delivered as specified, set up and ready to use in a matter of minutes. Not complicated to operate.

    I would recommend this to a friend