Customer Ratings & Reviews

Hi WandaW,

Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.

1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.

2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.

3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.

Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.

I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi SteveR,

We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct; the CU7000 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.

Our CU8000 TV Series and above offer voice command and built-in voice assistants.

If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi ileslie,

We appreciate you sharing your frustration while setting up the Samsung CU7000 TV. Please know we are here and happy to help you.

First, we have an online step-by-step guide available to help you set up your TV: https://www.samsung.com/us/support/answer/ANS00062199/

Or, please reach out to us directly us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi JosephN,

I'm sorry that your Samsung CU7000 TV had issues and needed to be returned. We appreciate your patience in having to deal with the hassle of an exchange. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi EdwinR,

Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.

You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.

To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi JennyJ,

Thank you for reaching out and sharing your audio issues with us. Please know we are here to help.

If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:

1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.

2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.

3. Replace the audio connection cable.

Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.

4. Try connecting a different external device to the same input on the TV.

Connect a different device to the same input on the TV using the same connection cables.

For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.

If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.

I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Hi Appraiser,

It’s unfortunate to hear of the sound issues that have caused you to return your CU7000 TV. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

We hope to regain you as a customer in the future.

~Samsung Advisor

Hi there,

We are very sorry to hear that you are finding the CU7000 TV difficult to use. Please know your feedback will be sent to our internal design teams. A few things that may help when using our TVs:

Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 24-26 of the full user manual.

You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.

If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

Thanks for being a part of the Samsung family!

~ Samsung Advisor

Hi Satisfied,

We appreciate your feedback on the CU7000 TV and are sorry to hear that you are experiencing issues. If the apps on your TV are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update.

If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.

For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/

We look forward to hearing from you.

~Samsung Advisor

Hi JasonF,

I'm truly sorry your new CU7000 TV will not turn on. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~Samsung Advisor

Hi there,

I'm very sorry to hear that you are experiencing issues with the sound on your CU7000 TV. It's possible the loud noise you are hearing is being caused by electrical feedback. I recommend the following:

1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.

2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.

3. Replace the audio connection cable. Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs. (I know you mentioned already replacing cables, but I want to confirm you replaced this specific cable)

4. Try connecting a different external device to the same input on the TV.

Connect a different device to the same input on the TV using the same connection cables.

For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.

If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.

I also recommend going to our self-diagnosis tool, which can help you determine the source of the sound. Go to Settings > Support> Device Care > Start Device Care.

If you continue to have issues, please give us another call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Helena,

Thank you for sharing details of your experience with the Netflix app. This may be related to your network connection and quality. We suggest you try the following:

1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.

Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.

If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.

Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.

You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).

For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Specialist

Hi CharlesG,

I'm sorry you haven't received your CU7000 TV yet. For further assistance, please follow up directly with Best Buy. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~Samsung Advisor

Hi CharlesB,

I am very sorry you are experiencing issues with a distorted picture. The issue may be due to not connecting correctly with an external device. Please check your connection with these steps:

1. Disconnect and reconnect the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet.
2. If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
3. If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV.
4. If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.
5. Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
6. If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode.

The compression of video content may cause picture distortions, especially in fast-moving pictures from sports programs and action movies.

- If the signal reception is weak or poor, screen distortion may be visible, but it is not a malfunction.
- Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.

If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor