Customer Ratings & Reviews
- Model:
- UN43CU8000FXZA
- SKU:
- 6537421
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the 43" Class CU8000 Crystal UHD 4K Smart Tizen TV (2023) for its exceptional picture quality, ease of use, and vibrant colors. Many also appreciate the TV's size and affordability. However, some users find the remote control less than ideal and the menu system could be improved for better intuitiveness. The sleek design is another frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Slim like the expensive ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim and good picture quality. Only one inch thick.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Investment for your money, good quality&great picture!
I would recommend this to a friend - Pros mentioned:Picture quality
Nice for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv sound not great but with sound bar is good
I would recommend this to a friend - Pros mentioned:Picture quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would definitely recommend great picture.
I would recommend this to a friend satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one. First one had the screen going black intermittently from the start. I returned it easily, no problems and exchanged for a new one, same set. This one is fine
I would recommend this to a friendManual Configuration Needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to manually connect the TV to Direct TV. Auto sync couldn’t find the TV. Everything else is great. I would recommend this TV to anyone.
I would recommend this to a friendExcellent TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly a great tv and I enjoy using it. The display is really good and It not like most tv’s that lag or have app crashes.
I would recommend this to a friendMy Own Opinion (Thumbs Up)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I Love It Specially Great Quality And Excellent Service Are So Kindly And Helpful And Have The Answer To All Your Questions And Doubts Thank You So Much Best Buy Great Job Keep Up The Attitude Y’all Doing Great
I would recommend this to a friendGreat thin tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It mounts tight to the wall. Great tv. Was hoping to get by with the tizen for streaming but still had to add a Roku stick.
I would recommend this to a friendPhil G. for BestBuy Director
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go to the Toledo, OH Store and see Phil G. -- He is the best store manager in the country, strike that, THE WORLD! He is the nicest, the most knowledgeable and just an all-around great guy.
I would recommend this to a friendGreat Value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great value for the money. The Smart features are all easy to use and offer many different choices for watching many channels.
I would recommend this to a friendGreat TV for the Bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV used in the bedroom with the timer to be able to fall asleep while watching. We had to move up to th eCU8000 model to get Wi-Fi capability
I would recommend this to a friend- Pros mentioned:Picture quality
Good TV. Abit over priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. Picture is good. Could use a few more features for the the money like built in casting and a sports picture mode. Sound is not bad for a tiny tv. Nice and light and looks good hanged.
I would recommend this to a friendBrand response from Samsung
Posted .Hi ElleC,
We appreciate your purchase and detailed feedback on the CU8000 TV; please know it will be shared with our internal teams.
The CU8000 TV does have the ability to pair with external devices such as your cell phone and screen mirror via Apple Airplay, Tap View, or the SmartThing App.
When watching fast-motion images, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed for our master bedroom. This is our second Samsung, and we are very happy with this TV.
I would recommend this to a friend- Cons mentioned:Remote control
Quality is not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this online. My old Samsung just quit after about 10 years. Being on a fixed income my limit was $500. There are so many brands I relied on brand name because my other Samsung was so reliable. I have learned the hard way, don't make the same mistake. I have owned this CU8000 less than 24 hours----it is going back as soon as I can find someone to help. For starters using the remote is a nightmare! Samsung has decided to be a streaming source which is very confusing. They really should stick to being builders. The Samsung app is given top billing over every other app. The picture is strange. It seems to be needing a tweak for a sharper images. The most important reason it is going back is the sound system is bad, even worse than you would expect for aTV. Normal playing of an app has to be above 80 to clearly hear it BUT when a commercial comes on it will blast your eardrums. You have to hit mute or be forced to turn volume up and down for commercials. I read Samsung's response to someone who mentioned the sound, all I can say is there is a huge gap in volume and Samsung's response makes no sense. It is NOT covering why commercials are nearly 3 times as loud when they come on. I am disheartened to have paid almost as much as the TV for set up, delivery and haul away as I did for the TV and now I have to start over. I will be going into the store because I trust Best Buy selections and service but I am pretty sure it will not be this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BarbaraD,
I'm very sorry to hear you are not satisfied with the quality of your CU8000 TV. We appreciate your loyalty to the Samsung brand. Please know your feedback is very important to us and will be shared with our internal teams. I have a few recommendations that may improve your experience.
First, let's ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update and update from there.
Next, regarding the sound. Please know that there are Settings available that base the volume on past usage. For example, the Adaptive Sound feature automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
Next, go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. This will help with your low volume.
Finally, there are several sound modes that are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, you can learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
I hope these tips help you enjoy your new product and change your mind about returning the unit. If you need more help, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Decent quality video but bring your own speakers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive, good video quality, easy installation. Built in audio quality doesn’t measure up though. Need to factor in the cost of a compatible sound bar, or connect to a stereo system.
I would recommend this to a friend- Pros mentioned:Picture quality
Not Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into thr store to buy a cheap Fire TV for my office, and i let the salesman convince me to purchase this model. While the picture quality is great, i have had nothing but issues with this unit. The apps, includimg the Direct TV app, is an older version which won't let me log in. I can't customize the app home screen and remove some of the built-in apps, and the wifi signal drops periodically. I still had to add a Fire TV stick to mkae this work. I should have purchased a cheap Fire TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KenM,
Thank you for letting us know about the issues you experienced with the CU8000 TV. Please know we are here to help and have some troubleshooting tips for you to try.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
To customize the apps on your Home Screen, go to Home> Apps> Edit. To add new apps to your screen go to Home> Apps> Search for the app you want to add> Long hold on the app and click "Add to Home Screen."
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Best Buy means "Best Buy"!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price and very friendly and professional staff to make the sale easy and comfortable. Thanks!
I would recommend this to a friendTv is awesome for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a really good bank for your buck , getting 4k and a super fast smart tv experience has all be amazing along all the ports in the back
I would recommend this to a friend43” Samsung Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv and what the bonus was Best Buy had it in stock. 20 min later I had it plugged into my outlet at my place. Fantastic!
I would recommend this to a friend