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Customer Ratings & Reviews

$449.00

Customer reviews

Rating 4.7 out of 5 stars with 188 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the 43” Class DU8000 Series Crystal UHD Smart Tizen TV (2024), especially regarding its picture quality and ease of use. Many appreciate the vibrant colors, sound, and brightness, considering it a great value for the price. However, some customers find the remote control a bit small and have noted the limited number of HDMI ports. A few customers have also expressed concern about potential backlight issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 188 reviews
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loss a little color when viewed off center from tv. I have mind in the Kitchen, so in my kitchen I never off center to make a different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 100% recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, Samsung is the best in TV’s 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great Tv works great as a tv and a Playstation monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GratbBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered on line, quick and painless delivery. Would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 43” Samsung TV. The information and answers to the questions I had helped me in making an informed decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I could have purchased. I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, The installation went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 4th Samsung tv in the last 4 years! Love these tvs with streaming!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s a NO for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely hate this tv. I wanted to love it but it takes forever to open apps. Sometimes it doesn’t open at all :( the return window just a sec passes and I am stuck with it. Ugh next I won’t buy Best Buy because you only get a few days to return. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MarciaH,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU8000 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.

      If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    My TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our tv. Thanks for helping us through our trial and error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable smart tv. Easy to learn. Easy to find and adjust settings

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Won’t carry FOXONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otherwise, a very fine instrument good picture clarity adequate sound, and acceptable I’ve every other respect except it will not boot up FOXONE. My purchase was just prior to the World Series, which is carried by Fox. You can readily understand the disappointment. Further, Samsung with indifference said it’s an application issue. Nothing they could do about it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My TV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV with lots of apps and games . Generally I like this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived in perfect condition One day early and love the TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else is good if you don't mind limited apps to be used or still using a firestick of sorts. But not for me, I need to be able to use more apps from Google Play which is limited with this TV. Returned it the same day and bought the BRAVIA

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FeliciaG,

      We appreciate your feedback on the DU8000 TV. If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. I use it as a second computer monitor and works great for that purpose.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TomD,

      Thank you for choosing the Samsung 43" DU8000 TV! It's great to hear you are enjoying the new Samsung DU8000 TV with enhanced AI Upscaling. This feature gives you heightened detail as your TV analyzes and adjusts each image for a more accurate picture.

      Please let us know if you ever have product questions or need any help. We are available and happy to assist you. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never disappointed in a Samsung product!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear as a bell picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A terrific television for an even more terrific price.

    I would recommend this to a friend
  • Cons mentioned:
    Backlight

    Rated 1 out of 5 stars

    Awful experience!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was delivered on time, which is the only good thing about this review. The TV arrived with one of the stand covers missing. When I set it up and turned on the TV, the screen was broken and the picture was partially green!!! This is not the level of quality I expected from Best Buy. Bad bad job!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SeriesX,

      We're sorry to hear that your screen was damaged upon unboxing and setup. Even when packaging appears intact, damage can occur in transit if the TV isn’t kept upright or is handled improperly. For example, laying the unit flat or tilting it during transport can lead to screen damage. We recommend reaching out to Best Buy directly to assist you with an exchange.

      If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Cons mentioned:
    Backlight

    Rated 1 out of 5 stars

    Failed after 13 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was great until it failed almost immediately after the warranty had expired - 13 months. Appears to be the back light. Think I’ll replace with a Hisense and test my luck there.

    No, I would not recommend this to a friend